Comparison Summary
This comparison report of Kayako vs. Avaya OneCloud UCaaS is based on a specific set of business needs and context. The comparison uses 4395 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Kayako and Avaya OneCloud UCaaS
Kayako, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk, whereas Avaya OneCloud UCaaS belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
Avaya OneCloud UCaaS focuses on Collaboration with Video, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Contact List Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Help Desk Software Kayako Unified Customer Service Software
Avaya OneCloud UCaaS Immersive collaboration and video conferencing software with co-browsing, scree-sharing and more
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
57
17
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Launch new products
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Establish thought leadership
- See 10 more
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Improve internal communications
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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phone calls
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video
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offline
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games
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e-mail
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events
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trade shows
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chat
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promotions
- See 6 more
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phone calls
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video
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offline
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games
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e-mail
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events
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trade shows
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chat
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promotions
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
