Kayako Overview

Kayako is a help desk software platform for personal and connected customer service. Exceptional service is delivered across live chat, email, Facebook, and Twitter in multiple languages.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Kayako.

Other use cases:

  • Workflow Management
  • Communication Management
  • Customer Feedback Management
  • Loyalty Management
  • Collaboration
  • Training & Onboarding
  • Contact List Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kayako.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Scale Best Practices
  • Launch New Products
  • Build Brand Awareness
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

Kayako Use-Cases and Business Priorities: Customer Satisfaction Data

Kayako works with different mediums / channels such as Chat. Website. and E-Mail.

Kayako's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Kayako support capabilities include Email Support, Phone Support, Chat Support, etc. also Kayako analytics capabilities include Analytics, and Custom Reports.

Reviews

"A great resource that unveils a simple yet powerful system to help you with one of the most important tasks as head of customer support: choosing and hiring the right talent for your team Luis Hernandez, VP of Customer Success at Geckoboard Hiring t...he right team member for your company is crucial, and Kayako knows that the perfect hire can really have a positive impact on the whole company and your customers." - Brittany Ferguson

Kayako, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Kayako

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Kayako is popular in Information Technology And Services, Computer Software, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Kayako Use Cases

What benefits does Kayako offer for Helpdesk Management?

How does Kayako address your Engagement Management Challenges?

How efficiently Does Kayako manage your Knowledge Management?

What benefits does Kayako offer for Workflow Management?

How can Kayako enhance your Communication Management process?

37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Kayako solved their Help Desk needs. Cuspera uses 4106 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Kayako testimonial

Brittany Ferguson

Director of Customer Support

Fracture

A great resource that unveils a simple yet powerful system to help you with one of the most important tasks as head of customer support: choosing and hiring the right talent for your team Luis Hernandez, VP of Customer Success at Geckoboard Hiring the right team member for your company is crucial, ...and Kayako knows that the perfect hire can really have a positive impact on the whole company and your customers.

Testimonial By Brittany Ferguson
Kayako testimonial

Chirag Ajmera

NCC

Telecom Pvt. Ltd

Kayako has really streamlined our support process, Conversations (not tickets) gave our customers a sense of personalized support and put them closer to us. Kayako is fast, slick, Testimonial By Chirag Ajmera
Kayako testimonial

Chris Notley-Smith

Marketing Manager

DoneSafe

Kayako provides the best of both worlds in regards to a great real-time messaging experience and excellent conversation management. Kayako is an absolutely fantastic app that helps to keep us organized and our customers happy. Testimonial By Chris Notley-Smith
CUSTOMERS TESTIMONIALS
Kayako testimonial

Brittany Ferguson

Director of Customer Support

Fracture

A great resource that unveils a simple yet powerful system to help you with one of the most important tasks as head of customer support: choosing and hiring the right talent for your team Luis Hernandez, VP of Customer Success at Geckoboard Hiring the right team member for your company is crucial, ...and Kayako knows that the perfect hire can really have a positive impact on the whole company and your customers.

Testimonial By Brittany Ferguson
Kayako testimonial

Chirag Ajmera

NCC

Telecom Pvt. Ltd

Kayako has really streamlined our support process, Conversations (not tickets) gave our customers a sense of personalized support and put them closer to us. Kayako is fast, slick, Testimonial By Chirag Ajmera
Kayako testimonial

Chris Notley-Smith

Marketing Manager

DoneSafe

Kayako provides the best of both worlds in regards to a great real-time messaging experience and excellent conversation management. Kayako is an absolutely fantastic app that helps to keep us organized and our customers happy. Testimonial By Chris Notley-Smith

Case Studies

Internet

Case Study Envato

Envato is changing the way people learn digital skills and make a living.

Banking

CASE STUDY an Asian bank

AI in customer service helped an Asian bank double its use of self-service channels. The bank saw a 40-50% drop in service interactions. Cost-to-serve went down by over 20%. AI made support more effi...cient and scalable. Customers got faster, easier help. The bank improved both experience and costs.

Education

Case Study Pearson

As an enterprise, we needed the absolute best tools available. If you’re thinking helpdesks, you should think Kayako.

Accounting

Case Study KashFlow

Since setting up Kayako, our support volume has grown by a factor of 10, and Kayako grew gracefully with us.

Education

Case Study Texas Tech University

All in all, Kayako is hands-down the most feature-rich, user-friendly and flexible platform I’ve come across for customer support.

Manufacturing

Case Study Toshiba Canada

How Toshiba Canada handles more support tickets in less time with Kayako.

Frequently Asked Questions(FAQ)

for Kayako

What is Kayako?

Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication.

Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.

Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.

What is Kayako used for?

Kayako is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Knowledge Management .

What are the top features of Kayako?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of Kayako.

Who uses Kayako?

Kayako is used by Information Technology And Services, Computer Software and Marketing And Advertising among other industries.

What are Kayako alternatives?

Cayzu Help Desk, Vision Helpdesk, LiveAgent and Remote Support Desktop are popular alternatives for Kayako.

Where is Kayako located?

Kayako is headquartered at 401 Congress Ave, Suite 2650, Austin, Texas 78701, US.
lightning

Peers used Kayako for helpdesk management and engagement management

Kayako Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.23/5 ★

Read Reviews (4)
Analytics

4.08/5 ★

Read Reviews (35)
Custom Reports

3.39/5 ★

Read Reviews (333)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.23/5 ★

Read Reviews (4)
Analytics

4.08/5 ★

Read Reviews (35)
Custom Reports

3.39/5 ★

Read Reviews (333)

Software Failure Risk Guidance

?

for Kayako

Overall Risk Meter

Low Medium High

Top Failure Risks for Kayako

Kayako News

Product

Generative AI for Customer Support: Supercharge Any Platform with Kayako

Kayako introduces generative AI for customer support, enhancing existing platforms like Zendesk and Salesforce Service Cloud to automate responses, reduce response times, and improve resolution accuracy without disrupting workflows.

Kayako Profile

Company Name

Kayako

Company Website

https://kayako.com/

HQ Location

401 Congress Ave, Suite 2650, Austin, Texas 78701, US

Employees

101-250

Social

Financials

PRIVATE