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KBPublisher vs Lighthouse Desktop: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of KBPublisher vs. Lighthouse Desktop is based on a specific set of business needs and context. The comparison uses 571 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing KBPublisher and Lighthouse Desktop

KBPublisher, and Lighthouse Desktop belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

KBPublisher covers Knowledge Management, Content Management with Video, Communication Management with User Generated Content, Helpdesk Management, etc.

Lighthouse Desktop focuses on Knowledge Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Chat, Content Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo KBPublisher

Focus area

Software Failure Risk

  • medium

logo Lighthouse Desktop

Focus area

Lighthouse Desktop is better than KBPublisher for

Software Failure Risk

  • low

About

Knowledge Base Software with KBPublisher

KMS lighthouse: Knowledge Management System

Financials

NA

Business Need

Total Processes
(we found evidences for)

14

37

Total Goals
(we found evidences for)

1

7

Top Processes

Evidences indicate better relative satisfaction


knowledge management


content management

searching for content


communication management

sending & publishing communications


helpdesk management


workflow management


engaging and following up


engagement management

engaging and following up


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


contact list management



social media management


sales call management


customise loyalty program


loyalty management

customise loyalty program


rating and review management


Top Goals

Goals Achieved

  • Improve digital and social presence

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • Improve ROI

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • offline

  • social media

  • chat

  • on premises

  • website

  • e-mail

  • omnichannel

  • mobile

  • point of sale

  • trade shows

  • review sites

  • Amazon

  • video

  • See 13 more
  • phone calls

  • user generated content

  • blogs

  • offline

  • social media

  • chat

  • on premises

  • website

  • e-mail

  • omnichannel

  • mobile

  • point of sale

  • trade shows

  • review sites

  • Amazon

  • video

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

No Data

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting