Keela vs. ClientLook: CRM Solution Comparison 2025

Overview: Keela and ClientLook as CRM Category solutions.

Keela and ClientLook are robust CRM solutions each with distinct strengths. Keela excels in engagement management, making it a favorite among large enterprises, particularly in the non-profit sector. ClientLook, meanwhile, shines in communication management and contact tracking, appealing to enterprises in IT and real estate. Both offer comprehensive vendor support, although Keela provides an extensive 24/7 support service, indicating a focus on continuous availability. Their differing strengths make each suited for varied operational needs and strategic priorities.

Keela and ClientLook: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Keela specializes in engagement and communication management. It supports engaging and following up, campaign management, and contact list management. It aligns with the needs of organizations focusing on stakeholder relations. read more →

ClientLook excels in communication and contact list management. It facilitates collaboration and tracking contacts, addressing needs in efficient customer management and engagement. read more →

Business Goals

Keela aids in increasing sales and revenue while improving internal communications and enhancing customer relationships. Goals are tailored for organizations aiming to improve brand engagement. read more →

ClientLook supports acquiring customers and growing market share. Its focus is on improving internal communications, which is ideal for companies scaling best practices. read more →

Core Features

Keela's standout features include training & onboarding, AI-powered tools, integration, and custom reports. These cater to users needing detailed analytics and customization. read more →

ClientLook features compliance, analytics, and integration. It offers ease of migration and data import, making it suitable for companies undergoing transitions or expansions. read more →

Vendor Support

Keela offers extensive 24/7 support, email, phone, and chat support. This attracts users needing continuous assistance. read more →

ClientLook provides 24/7 support, chat, email, and phone support, focusing on accessibility for queries and resolutions. read more →

Segments and Industries

Keela is predominantly used by large enterprises in the non-profit, sports, and religious sectors. This reflects its suitability for mission-driven organizations. read more →

ClientLook caters more to large enterprise and mid-market sectors, particularly in IT, real estate, and human resources. This indicates a focus on service-oriented industries. read more →

Operational Alignment

Keela integrates smoothly into operations with a focus on large scale and complex environments, especially beneficial for non-profit management. read more →

ClientLook fits well with operations needing robust communication management and analytics, ideal for IT and real estate sectors. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Chat Support

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24/7 Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Keela and ClientLook

How efficiently Does Keela and ClientLook manage your Communication Management?

Keela and Clientlook both offer email management features, enabling users to send mass emails and track email engagement. However, Keela focuses on features designed for nonprofits, including donation management, while Clientlook caters to commercial real estate professionals with tools for lead capture and property searches. The limitations of these tools are not specifically stated in the provided comments.

"...We like the ability to manage contacts and interaction for donors and other program participants along with project management. . ...." Peer review by BevVan P., Executive Director, Health, Wellness and Fitness

"...Based on the recent study done of CRE published by Buildout, 41% of their respondents spent less than five hours a week on developing personal relationships...." Bringing Stability To The Industry Through CRE Technology

What solutions does Keela and ClientLook provide for Contact List Management?

Keela and Clientlook both enable users to manage contact lists and track interactions. Keela focuses on managing contacts for non-profit organizations, while Clientlook caters to commercial real estate professionals. Keela emphasizes donation tracking and email marketing, while Clientlook prioritizes property management, listing tracking, and client collaboration. Both tools have limitations in their contact management features.

"...- great for contact and database management - easy to navigate and quite intuitive for beginners; friendly interface - pleasantly laid out and easy to look at. ...." Peer review by Kay X., Global HR Director, Non-Profit Organization Management

"...The best thing about client look is we can track contacts, listings, properties...." Peer review by User

How can Keela and ClientLook optimize your Helpdesk Management Workflow?

Keela and Clientlook both provide customer support. Keela offers support via email and a web-based help desk, while Clientlook offers support through phone, email, and a web-based help desk. Keela's support is limited to email and a web-based help desk, while Clientlook provides a more comprehensive support experience. Clientlook provides a virtual assistant team and an in-app help center, which Keela does not.

"...We are proud supporters of Keela, and have worked closely with their team on a number of initiatives designed to help and support NPOs throughout Canada. ..." Why You Should Go To The Capacity Conference 2019

"...The Help Center includes access to live support specialists, a repository of your previous help sessions for future reference, and as a search function that allows you to find answers to commonly asked questions...." ClientLook s Self-Help Resources