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Kickserv vs FieldEdge Flat Rate (formerly Coolfront): 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Kickserv vs. FieldEdge Flat Rate (formerly Coolfront) is based on a specific set of business needs and context. The comparison uses 2938 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kickserv and FieldEdge Flat Rate (formerly Coolfront)

Kickserv, FieldEdge Flat Rate (formerly Coolfront), RazorSync, GorillaDesk, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kickserv covers Sales Document Management with Mobile, Contact List Management with E-Mail, Engagement Management, Workflow Management, etc.

FieldEdge Flat Rate (formerly Coolfront) focuses on Sales Document Management, Contact List Management, Communication Management with E-Mail, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kickserv

Focus area

Software Failure Risk

  • medium

logo FieldEdge Flat Rate (formerly Coolfront)

Focus area

Software Failure Risk

  • medium

About

Kickserv | #1 Rated Field Service Management Software

Simple tool that ensures your business is more profitable, efficient and consistent.

Financials

SEED

Business Need

Total Processes
(we found evidences for)

46

29

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management


workflow management


contact list management


helpdesk management


engagement management

engaging and following up


billing and invoice management


relationship management


communication management

sending & publishing communications

tracking & monitoring communications


generation of new leads


campaign management


competitive intelligence


lifetime value management


products & pricelist management



calendar management



loyalty management

identify target customers


pipeline management


trade show marketing


conversion management


payment management




lead qualification

lead qualification: technographic



customer feedback management



training & onboarding


rating and review management


sales review & feedback



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve consistency

  • Scale best practices

  • See 3 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve internal communications

  • Improve consistency

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • offline

  • mobile

  • on premises

  • website

  • point of sale

  • mobile app

  • trade shows

  • social media

  • LinkedIn

  • See 8 more
  • phone calls

  • e-mail

  • offline

  • mobile

  • on premises

  • website

  • point of sale

  • mobile app

  • trade shows

  • social media

  • LinkedIn

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting