Klipfolio vs. New Relic: Digital Analytics Solution Comparison 2025

Overview: Klipfolio and New Relic as Digital Analytics Category solutions.

Klipfolio and New Relic, both leaders in digital analytics, target distinct needs. Klipfolio excels in social media and marketing analytics, ideal for businesses focusing on customer engagement and visibility. Its robust custom reporting and data import/export features suit larger scale operations in advertising and IT. New Relic emphasizes performance management and ROI, catering to users requiring comprehensive training and onboarding. It attracts smaller to mid-sized enterprises in software and technology industries, leveraging strong compliance and integration capabilities.

Klipfolio and New Relic: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Klipfolio supports social media management, analytics, and helpdesk management, aligning with marketing teams needing a focus on engagement and communication strategies. read more →

New Relic facilitates helpdesk and performance management, offering tracking and monitoring capabilities suitable for developers prioritizing efficiency and collaboration. read more →

Business Goals

Klipfolio helps businesses acquire customers, enhance relationships, and improve social presence, meeting needs of firms focused on increasing sales via digital channels. read more →

New Relic helps improve operational efficiency and ROI, supporting enterprises aiming to scale best practices and optimize resource use. read more →

Core Features

Klipfolio's standout features include custom reports and data export/import capabilities, crucial for enterprises needing extensive analytics with high flexibility. read more →

New Relic provides strong integration and security/privacy features, along with robust compliance, benefitting firms needing secure and integrated platforms. read more →

Vendor Support

Klipfolio offers comprehensive 24/7 support, including chat and phone, ideal for large enterprises requiring constant assistance. read more →

New Relic offers training and onboarding alongside 24/7 support, catering to businesses needing initial guidance and continuous help. read more →

Segments and Industries

Klipfolio is predominantly used by large enterprises in marketing, advertising, IT, and software, suiting wide-scale operations in these sectors. read more →

New Relic serves small to mid-sized enterprises, particularly in computer software and IT services, fitting tech environments and evolving needs. read more →

Operational Alignment

Klipfolio integrates well into the workflows of large-scale advertising and tech firms, offering scalable solutions. read more →

New Relic fits smaller and mid-sized tech enterprises, efficiently streamlining their management and operational frameworks. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Klipfolio and New Relic

What Are the key features of Klipfolio and New Relic for Helpdesk Management?

Klipfolio and New Relic both offer support for their software. Klipfolio’s support focuses on helping users set up and use the tool, while New Relic’s support focuses on helping users manage and optimize application performance. Klipfolio excels at helping users overcome the learning curve, whereas New Relic specializes in providing expert advice for complex tasks.

"...Combined with an amazing, always-helpful, professional support team, Klipfolio is a tool you can't go wrong with...." Peer review by Christian P, Director of Advertising, Marketing and Advertising

"...Products Help Center Want to use our logo? , including instructions and different styles and formats...." New Relic One

How does Klipfolio and New Relic facilitate Communication Management?

Klipfolio and New Relic both allow users to publish dashboards and share them with others. Klipfolio focuses on publishing dashboards for internal business management and communication. New Relic focuses on monitoring application performance and sending alerts. Klipfolio allows users to create dashboards with data from various sources, while New Relic primarily monitors system metrics and application performance.

"...Ability to publish links or add users with view only. ...." Peer review by Paula F., Support Manager, Information Technology and Services

"...Alerts and notification services, like emails for daily monitoring...." Peer review by Verified Reviewer, Computer Software

Why is Klipfolio and New Relic the best choice for Engagement Management?

Klipfolio helps companies track engagement across various channels, like email marketing and social media, by visualizing data in dashboards. New Relic focuses on tracking and optimizing user engagement within applications, providing insights to improve user experience and overall performance. Both tools offer support and engagement with their users, but Klipfolio emphasizes visual data analysis and real-time tracking, while New Relic prioritizes detailed user interaction and technical troubleshooting.

"...Klipfolio dashboards let us track engagement in real-time and compare data across whichever time period we choose...." Peer review by Oscar Rocha, Lievant Studio