Guiding you to choose between Kommo vs. Nextiva Customer Relationship Suite: 2024

Comparison Summary

Kommo: Kommo boosts sales by automating conversations across messaging apps. Leads are converted to sales using this web-based online CRM.

Nextiva Customer Relationship Suite: Nextiva makes running a productive call center simple, starting at $50. Missed calls and low customer support ratings are minimized with Nextiva’s inbound call center solution.

Kommo

Focus area

Kommo is better than Nextiva Customer Relationship Suite for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Nextiva Customer Relationship Suite

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Kommo and Nextiva Customer Relationship Suite: Customer Satisfaction Data

Most deployed common Use Cases for Kommo and Nextiva Customer Relationship Suite

What Are the key features of Kommo and Nextiva Customer Relationship Suite for Helpdesk Management?

Kommo and Nextiva Customer Relationship Suite are similar in that both offer helpdesk management features and helpful customer support. However, Kommo focuses on call center management, while Nextiva Customer Relationship Suite offers a wider range of functionalities, including a full-featured help desk, call routing, and contact center management. Kommo is easier to set up and integrates well with other applications, while Nextiva Customer Relationship Suite might require more technical expertise and can have limitations in the call center user interface and call recording features.

"...The amoCRM program is ideally suited for simple call centers...." Peer review by Sergei I., Research

"...It's standardized our processes, and has helped our support team become more efficient...." Peer review by Verified Reviewer, Information Technology and Services

What makes Kommo and Nextiva Customer Relationship Suite ideal for Engagement Management?

Both Kommo and Nextiva Customer Relationship Suite provide tools for tracking customer interactions and managing follow-ups. Kommo emphasizes features like automated email sequences and task reminders, while Nextiva focuses on customer engagement analytics and personalized recommendations. Kommo allows users to track customer interaction history, while Nextiva provides a cumulative Customer Experience Score based on all interactions. However, Nextiva has limitations in its user interface and instructional content.

"...Activity and follow-up tracking, some automation...." Peer review by User

"...Whenever I call for tech support, the agents follow up...." Peer review by Kathy S., VP

How efficiently Does Kommo and Nextiva Customer Relationship Suite manage your Communication Management?

Kommo and Nextiva Customer Relationship Suite both provide communication management features. Kommo offers tools for automating lead nurturing and follow-up sequences, including email and text message sending. Nextiva Customer Relationship Suite focuses on multi-channel customer support, allowing agents to manage interactions across various communication channels. Kommo emphasizes integration with analytics services and call-tracking services, while Nextiva emphasizes call monitoring and management capabilities.

"...The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers...." Peer review by Christopher Power, Virtual Enterprise Coordinator/Educator, NYC Department of Education / Francis Lewis High School

"...Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place...." Peer review