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LiaCX Customer Experience Management Software vs Intouch survey: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of LiaCX Customer Experience Management Software vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 513 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing LiaCX Customer Experience Management Software and Intouch survey

LiaCX Customer Experience Management Software, and Intouch survey belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

LiaCX Customer Experience Management Software covers Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Lifetime Value Management with Offline.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo LiaCX Customer Experience Management Software

Focus area

Software Failure Risk

  • medium

logo Intouch survey

Focus area

Software Failure Risk

  • low

About

Customer Experience Software | LiaCX | Intouch Insight

Feedback Collection Software to collect customer feedback to drive improvements

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

3

23

Total Goals
(we found evidences for)

2

10

Top Processes

Evidences indicate better relative satisfaction


customer feedback management


helpdesk management


engaging and following up


engagement management

engaging and following up



tracking & monitoring communications


communication management

tracking & monitoring communications


monitoring social media


social media management

monitoring social media


loyalty management


campaign analytics


campaign management

campaign analytics



customer case management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

Top Channels

Channels Used

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more
  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

No Data

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medium

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Business Setting