Lightning Dialer and Truly Voice Platform, An In-Depth Comparison 2024

Comparison Summary

Lightning Dialer: Lightning-dialer in Sales Cloud by Salesforce enables smarter selling with AI CRM. Reps can connect with prospects across all channels.

Truly Voice Platform: Truly-voice-platform offers accessibility, utility, and safety. Adopting an all-in-one voice platform ensures these benefits for users.

Lightning Dialer and Truly Voice Platform: Customer Satisfaction Data

Most deployed common Use Cases for Lightning Dialer and Truly Voice Platform

What solutions does Lightning Dialer and Truly Voice Platform provide for Engagement Management?

Lightning Dialer and Truly Voice Platform both assist in managing customer engagement. Both platforms focus on tracking customer interactions and facilitating follow-up. Lightning Dialer offers a more comprehensive approach, integrating with other Salesforce products to provide a holistic view of customer data and engagement across multiple channels. Truly Voice Platform emphasizes efficient communication and engagement, enabling reps to connect with customers and prospects globally and providing tools for call coaching and data logging.

"...For the other 30% of calls that are indeed infrastructure related and thus require deeper engagements fixing potholes, tree trimming, and so on the team initiates a case in ...." Case Study The City of Chicago

"...We're solving our need to be in constant communication with our users and being more engaged with them...." Peer review by Lena B

How can Lightning Dialer and Truly Voice Platform optimize your Helpdesk Management Workflow?

Lightning Dialer focuses on transforming traditional call centers into comprehensive contact centers, prioritizing customer experience. Lightning Dialer is a built-in solution that integrates with Salesforce Essentials, offering features like pulling up customer profiles and viewing call notes. Truly Voice Platform emphasizes seamless integration with CRM and helpdesk apps like Salesforce and Zendesk, enabling call recording, transcription, and synchronization.

"...When customers call in for help, they will speak with real people from a tight-knit team dedicated to them and others in their city. ..." Case Study T-Mobile

"...Truly has worked across desk phone calls, computer, and mobile calls with all data streaming back to the desktop app quickly and seamlessly...." Peer review by User

How can Lightning Dialer and Truly Voice Platform optimize your Communication Management Workflow?

Lightning Dialer and Truly Voice Platform both track calls and provide call monitoring capabilities. Lightning Dialer integrates with Salesforce CRM and focuses on outbound calling and call logging, while Truly Voice Platform emphasizes tracking, recording, and monitoring calls for training and quality assurance purposes. Lightning Dialer can be used for high-volume calls and offers features like real-time performance monitoring.

"...I use this all the time and it helps keep track of calls and volume and everyones perfomance...." Peer review by Anthony T, Field Network Specialist

"...I can easily track and QA calls allowing for effective follow up for clients...." Peer review by Claire N., Marketing and Advertising

About

Lightning Dialer | an outbound calling product with the option to add inbound calling functionality.

The calling solution that powers sales engagement through tracking Rep activity at Scale, and capturing every Voice, SMS, And Email Conversation

Age

1999

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Lightning Dialer and Truly Voice Platform, An In-Depth Comparison 2024

Comparison Summary