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Listen360 Customer Engagement Platform vs Google Forms: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Listen360 Customer Engagement Platform vs. Google Forms is based on a specific set of business needs and context. The comparison uses 37874 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Listen360 Customer Engagement Platform and Google Forms

Listen360 Customer Engagement Platform, Google Forms, UserVoice, Medallia Agent Connect, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Listen360 Customer Engagement Platform covers Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Google Forms focuses on Collecting Feedback, Collaboration, Content Management, Sales Document Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Google Forms for

Software Failure Risk

  • medium

logo Google Forms

Focus area

Google Forms is better than Listen360 Customer Engagement Platform for

Software Failure Risk

  • medium

About

Customer feedback tool to make products and services more meaningful to the customers you serve.

Online Surveys to collect and organize information

Financials

PRIVATE

SERIES A

Business Need

Total Processes
(we found evidences for)

46

95

Total Goals
(we found evidences for)

12

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


sales document management


communication management

sending & publishing communications



competitive intelligence


relationship management


sales call management




billing and invoice management



merger and acquisition


contact list management


loyalty management

customise loyalty program


rating and review management


generation of new leads


social media marketing


payment management



social media management

social media analytics

scheduling post to social media

managing social media account


sales review & feedback



content publishing


lead qualification

lead qualification: technographic

lead qualification: behavioural




lifetime value management


training & onboarding


campaign management



workflow management




creating knowledge base


knowledge management

creating knowledge base



trade show marketing



create learning path


courses & assessment

create learning path


helpdesk management


products & pricelist management




conference call management





performance management




business development





segmentation and targeting


conversion management


revenue cycle management




follower management


promotion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve consistency

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve internal communications

  • See 9 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Scale best practices

  • Enter new markets internationally or locally

  • Grow market share

  • Build brand awareness

  • Improve stakeholder relations

  • Improve ROI

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • website

  • offline

  • point of sale

  • phone calls

  • trade shows

  • chat

  • video

  • user generated content

  • blogs

  • mobile

  • promotions

  • Slack

  • events

  • on premises

  • newsletter

  • causes and charity

  • Facebook

  • games

  • text SMS

  • mobile app

  • Skype

  • Twitter

  • mass media

  • Whatsapp

  • radio

  • coupons

  • display advertisement

  • out of home

  • brochure

  • Facebook page

  • movies

  • LinkedIn

  • Instagram

  • See 32 more
  • e-mail

  • social media

  • website

  • offline

  • point of sale

  • phone calls

  • trade shows

  • chat

  • video

  • user generated content

  • blogs

  • mobile

  • promotions

  • Slack

  • events

  • on premises

  • newsletter

  • causes and charity

  • Facebook

  • games

  • text SMS

  • mobile app

  • Skype

  • Twitter

  • mass media

  • Whatsapp

  • radio

  • coupons

  • display advertisement

  • out of home

  • brochure

  • Facebook page

  • movies

  • LinkedIn

  • Instagram

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting