Comparison Summary
This comparison report of Listen360 Customer Engagement Platform vs. Qualtrics Customer Experience is based on a specific set of business needs and context. The comparison uses 9945 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Listen360 Customer Engagement Platform and Qualtrics Customer Experience
Listen360 Customer Engagement Platform, Qualtrics Customer Experience, UserVoice, Medallia Agent Connect, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Listen360 Customer Engagement Platform covers Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.
Qualtrics Customer Experience focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Listen360 Customer Engagement Platform
Focus area
Listen360 Customer Engagement Platform is better than Qualtrics Customer Experience for
Software Failure Risk
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than Listen360 Customer Engagement Platform for
Software Failure Risk
About
Customer feedback tool to make products and services more meaningful to the customers you serve.
Customer Experience Management to understand the customers’ experiences and take the right actions
Age
2002
Financials
PRIVATE
SERIES C
Business Need
Total Processes
(we found evidences for)
46
57
Total Goals
(we found evidences for)
12
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Manage risk
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve consistency
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Build brand awareness
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve internal communications
- See 9 more
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Scale best practices
-
Launch new products
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Enter new markets internationally or locally
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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e-mail
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phone calls
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website
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promotions
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offline
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on premises
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social media
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support groups
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mobile
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text SMS
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point of sale
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mobile app
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chat
-
mass media
-
television
- See 12 more
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e-mail
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phone calls
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website
-
promotions
-
offline
-
on premises
-
social media
-
support groups
-
mobile
-
text SMS
-
point of sale
-
mobile app
-
chat
-
mass media
-
television
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
