cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Listen360 Customer Engagement Platform vs Qualtrics Customer Experience: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Listen360 Customer Engagement Platform medium Failure Risk for Qualtrics Customer Experience medium
Know More

Comparison Summary

This comparison report of Listen360 Customer Engagement Platform vs. Qualtrics Customer Experience is based on a specific set of business needs and context. The comparison uses 9945 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Listen360 Customer Engagement Platform and Qualtrics Customer Experience

Listen360 Customer Engagement Platform, Qualtrics Customer Experience, UserVoice, Medallia Agent Connect, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Listen360 Customer Engagement Platform covers Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Qualtrics Customer Experience focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Qualtrics Customer Experience for

Software Failure Risk

  • medium

logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than Listen360 Customer Engagement Platform for

Software Failure Risk

  • medium

About

Customer feedback tool to make products and services more meaningful to the customers you serve.

Customer Experience Management to understand the customers’ experiences and take the right actions

Age

2002

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

46

57

Total Goals
(we found evidences for)

12

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (263)

Read Reviews (164)

measuring net promoter score

Read Reviews (37)

Read Reviews (46)

measuring customer satisfaction

Read Reviews (11)

Read Reviews (26)

engagement management

Read Reviews (258)

Read Reviews (83)

engaging and following up

Read Reviews (221)

Read Reviews (72)

sales document management

Read Reviews (109)

Read Reviews (6)

contract management

Read Reviews (108)

Read Reviews (5)

communication management

Read Reviews (103)

Read Reviews (13)

sending & publishing communications

Read Reviews (102)

Read Reviews (8)

advertisement

Read Reviews (63)

Read Reviews (1)

competitive intelligence

Read Reviews (43)

Read Reviews (3)

relationship management

Read Reviews (31)

Read Reviews (0)

sales call management

Read Reviews (30)

Read Reviews (0)

billing and invoice management

Read Reviews (19)

Read Reviews (0)

merger and acquisition

Read Reviews (16)

Read Reviews (0)

contact list management

Read Reviews (13)

Read Reviews (6)

customise loyalty program

Read Reviews (12)

Read Reviews (41)

rating and review management

Read Reviews (12)

Read Reviews (6)

generation of new leads

Read Reviews (11)

Read Reviews (0)

social media marketing

Read Reviews (10)

Read Reviews (0)

payment management

Read Reviews (9)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (44)

social media analytics

Read Reviews (3)

Read Reviews (41)

sales review & feedback

Read Reviews (4)

Read Reviews (6)

content management

Read Reviews (3)

Read Reviews (3)

content publishing

Read Reviews (3)

Read Reviews (0)

content curation

Read Reviews (0)

Read Reviews (3)

lead qualification

Read Reviews (3)

Read Reviews (1)

lead qualification: technographic

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (1)

Read Reviews (12)

training & onboarding

Read Reviews (0)

Read Reviews (24)

campaign management

Read Reviews (0)

Read Reviews (14)

helpdesk management

Read Reviews (0)

Read Reviews (59)

products & pricelist management

Read Reviews (0)

Read Reviews (19)

customer case management

Read Reviews (0)

Read Reviews (4)

workflow management

Read Reviews (0)

Read Reviews (3)

reputation management

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve consistency

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve internal communications

  • See 9 more

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • on premises

  • social media

  • support groups

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • chat

  • mass media

  • television

  • See 12 more

  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • on premises

  • social media

  • support groups

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • chat

  • mass media

  • television

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting