Comparison Summary
Introducing Livechat and KeyReply
Livechat, KeyReply, Userlike, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.
KeyReply focuses on Collaboration with Chat, Communication Management with E-Mail, Engagement Management with Chat, Content Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveChat | Live Chat Software and Help Desk Software
Best AI Chatbot Developers in Asia | KeyReply
Age
2002
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
87
31
Total Goals
(we found evidences for)
18
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Scale best practices
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Reduce bounce
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Improve visibility
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Increase average basket value
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Grow market share
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Improve consistency
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Increase customer life time value
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Enter new markets internationally or locally
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Launch new products
- See 15 more
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Improve internal communications
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Acquire customers
Top Channels
Channels Used
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chat
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e-mail
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phone calls
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video
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offline
-
social media
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Facebook
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events
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trade shows
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text SMS
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mobile
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on premises
-
mobile app
-
games
-
website
-
Slack
-
Skype
- See 14 more
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chat
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e-mail
-
phone calls
-
video
-
offline
-
social media
-
Facebook
-
events
-
trade shows
-
text SMS
-
mobile
-
on premises
-
mobile app
-
games
-
website
-
Slack
-
Skype
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
