Livechat: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Livechat
Brand: Livechat
Rating: 4.59 (9330 reviews)

4.59 5

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(9330)

LiveChat | Live Chat Software and Help Desk Software

AI Powered

Livechat Overview

LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Livechat.

Other use cases:

Customer Feedback Management
Communication Management
Generation Of New Leads
Social Media Management
Lifetime Value Management
Rating And Review Management
Knowledge Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Livechat.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Improve ROI
Improve Brand Engagement
Improve Digital And Social Presence
Improve Efficiency
Build Brand Awareness
Scale Best Practices
Reduce Bounce
Improve Visibility
Increase Average Basket Value
Grow Market Share
Improve Consistency
Increase Customer Life Time Value
Enter New Markets Internationally Or Locally
Launch New Products

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Livechat Use-Cases and Business Priorities: Customer Satisfaction Data

Livechat works with different mediums / channels such as Chat. Website. and Phone Calls.

Livechat's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Livechat support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Livechat analytics capabilities include Analytics, and Custom Reports.

Reviews

"LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers." - Roberto Jimenez

Livechat, Userlike, Freshdesk Messaging, Intercom, LiveHelpNow, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Livechat

Top Industries

Retail
Computer Software
Internet

Popular in

Small Business
Mid Market
Enterprise

Livechat is popular in Retail, Computer Software, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Livechat Use Cases

How efficiently Does Livechat manage your Helpdesk Management?

Livechat provides a helpdesk platform that facilitates communication between agents and web visitors. It enables file sharing, chat transcripts, social media integration, and performance analytics. Limitations include a lack of customizable automated messages.

"...Livechat allows us to make the most efficient use of the cheapest mode of communication with our customer - helpdesk chatting...." Peer review by Chinonso M, Customer Service Representative.

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How efficiently Does Livechat manage your Engagement Management?

LiveChat Engagement Management empowers businesses to proactively engage website visitors with customizable chat tools and greetings. The platform enables personalized interactions through targeted chat invitations and facilitates follow-up communication with missed inquiries. However, the platform may experience occasional delays in live chat interactions.

"...I like that we are able to engage with customers when they are live on the website...." Peer review by Verified Reviewer, Computer Software

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What benefits does Livechat offer for Contact List Management?

LiveChat facilitates direct contact with customers, providing real-time communication and insights into customer behavior. The software offers features to personalize the customer experience and streamline customer service operations. However, the software can be prone to performance issues, leading to interruptions in communication.

"...A stored record of chat history made it simple to find older chat conversations. ...." Peer review by Jessica W., Client Support Manager, Real Estate

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How can Livechat optimize your Customer Feedback Management Workflow?

LiveChat provides customer feedback management through post-chat surveys, allowing businesses to gather insights into customer satisfaction and service perception. The platform offers a range of metrics, including chat satisfaction, average chat duration, and agent activity, enabling businesses to monitor performance and identify areas for improvement. LiveChat's reporting capabilities are currently limited to weekly data, lacking information on peak support hours.

"...It is easy to use, very direct, and we get excellent feedback from customers who we connect with using the software...." Peer review by Will R., Athlete

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How does Livechat address your Communication Management Challenges?

Livechat Communication Management enables businesses to engage with customers in real-time, reducing response times and improving customer satisfaction. It provides insight into customer queries before they are submitted, enabling proactive support. The system has limitations, including occasional message delivery delays.

"...well I guess I'll be eternally grateful to you if you could publish articles more on the support end of things as well...." Peer review by Kaushalya P., Information Technology and Services

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64+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Livechat solved their Live Chat needs. Cuspera uses 9330 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Roberto Jimenez General Director Unimart	LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers. Testimonial By Roberto Jimenez
Milena Wojewoda Digital Project Specialist Sephora	We liked the intuitive and easy-to-use interface, as well as the fact that we could give our customers the chance to rate our consultants. More importantly, we can monitor the quality of customer service thanks to advanced analytics. Testimonial By Milena Wojewoda
Barb Gates Director Of Support Smugmug	We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them. Testimonial By Barb Gates

CUSTOMERS	TESTIMONIALS
Roberto Jimenez General Director Unimart	LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers. Testimonial By Roberto Jimenez
Milena Wojewoda Digital Project Specialist Sephora	We liked the intuitive and easy-to-use interface, as well as the fact that we could give our customers the chance to rate our consultants. More importantly, we can monitor the quality of customer service thanks to advanced analytics. Testimonial By Milena Wojewoda
Barb Gates Director Of Support Smugmug	We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them. Testimonial By Barb Gates

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Green Retreats Construction	Construction	Case Study Green Retreats Green Retreats achieved 92% customer satisfaction using LiveChat. Read More
Unimart Retail	Retail	Case Study Unimart How Unimart Excels in Customer Service by Using the Data Available in Customer Insight Read More
Montway Auto Transport Transportation/Trucking/Railroad	Transportation/Trucking/Railroad	CASE STUDY Montway Auto Transport Montway Auto Transport customers preferred LiveChat over phone, enhancing customer support. Read More

Video

How to Add a Live Chat To Your Website? WordPress | Customization

Frequently Asked Questions(FAQ)

for Livechat

What is Livechat?

LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.

The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.

Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.

What is Livechat used for?

Livechat is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Contact List Management .