Livechat: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Livechat
Brand: Livechat
Rating: 4.59 (9330 reviews)

4.59 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(9330)

LiveChat | Live Chat Software and Help Desk Software

AI Powered

Livechat Overview

LiveChat® enables businesses to engage with customers in real-time, enhancing both ecommerce and B2B interactions. Teams can quickly set up the intuitive interface, facilitating seamless customer support and sales. The AI-driven chatbots automate routine inquiries, allowing staff to focus on complex issues. LiveChat® also integrates with various tools to support business growth, offering insights into chat performance and customer satisfaction. A surprising detail is the inclusion of Copilot, which boosts team efficiency directly within the app. This software is a go-to solution for businesses aiming to elevate their customer service standards.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Livechat.

Other use cases:

Customer Feedback Management
Communication Management
Generation Of New Leads
Social Media Management
Lifetime Value Management
Rating And Review Management
Knowledge Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Livechat.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Improve ROI
Improve Brand Engagement
Improve Digital And Social Presence
Improve Efficiency
Build Brand Awareness
Scale Best Practices
Reduce Bounce
Improve Visibility
Increase Average Basket Value
Grow Market Share
Improve Consistency
Increase Customer Life Time Value
Enter New Markets Internationally Or Locally
Launch New Products

See all business priorities See less business priorities

Livechat Use-Cases and Business Priorities: Customer Satisfaction Data

Livechat works with different mediums / channels such as Chat. Website. and Phone Calls.

Livechat's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Livechat support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Livechat analytics capabilities include Analytics, and Custom Reports.

Reviews

"LiveChat offers the flexible cost structure. What also influenced our decision is the integration with Drupal and the easy access to the statistics." - Justin Nedd

Livechat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Popular Business Setting

for Livechat

Top Industries

Retail
Computer Software
Internet

Popular in

Small Business
Mid Market
Enterprise

Livechat is popular in Retail, Computer Software, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Livechat Customer wins, Customer success stories, Case studies

How efficiently Does Livechat manage your Helpdesk Management?

Livechat provides a helpdesk platform that facilitates communication between agents and web visitors. It enables file sharing, chat transcripts, social media integration, and performance analytics. Limitations include a lack of customizable automated messages.

"...A helpdesk only need reply to the email and the ticket response is sent to the clients' email address...." Peer review by Vikram Balaji, Business Partner, EXCALIBUR-The Magic Teachers -A Division of Sri Groups

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How can Livechat optimize your Engagement Management Workflow?

LiveChat Engagement Management empowers businesses to proactively engage website visitors with customizable chat tools and greetings. The platform enables personalized interactions through targeted chat invitations and facilitates follow-up communication with missed inquiries. However, the platform may experience occasional delays in live chat interactions.

"...We are now able to resolve customer problems while they are on our site in real time and automate follow ups using channels like email, SMS, and Facebook ads based on tags...." Peer review by Anne F., Information Technology and Services

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How can Livechat enhance your Contact List Management process?

LiveChat facilitates direct contact with customers, providing real-time communication and insights into customer behavior. The software offers features to personalize the customer experience and streamline customer service operations. However, the software can be prone to performance issues, leading to interruptions in communication.

"...The message history with each client does not disappear anywhere, but is stored on the server. ...." Peer review by Robert C., Junior Recruitment Consultant, Human Resources

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Why is Livechat the best choice for Customer Feedback Management?

LiveChat provides customer feedback management through post-chat surveys, allowing businesses to gather insights into customer satisfaction and service perception. The platform offers a range of metrics, including chat satisfaction, average chat duration, and agent activity, enabling businesses to monitor performance and identify areas for improvement. LiveChat's reporting capabilities are currently limited to weekly data, lacking information on peak support hours.

"...This has led to an increase in customer satisfaction scores and increased online sales...." Peer review by Kylie H, Business Manager, Telecommunications

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How can Livechat enhance your Communication Management process?

Livechat Communication Management enables businesses to engage with customers in real-time, reducing response times and improving customer satisfaction. It provides insight into customer queries before they are submitted, enabling proactive support. The system has limitations, including occasional message delivery delays.

"...It s not the cheapest option available, but the software is very robust, and it will empower your team to manage communications successfully. ..." Remote Ready, Part 2: Connect With Your Audience Through Website Notifications and Live Chat

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11 buyers and buying teams have used Cuspera to assess how well Livechat solved their Live Chat needs. Cuspera uses 9330 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS	TESTIMONIALS
Justin Nedd Chief Executive Officer Gtt	LiveChat offers the flexible cost structure. What also influenced our decision is the integration with Drupal and the easy access to the statistics. Testimonial By Justin Nedd
Tim Corona National Sales Manager Lift Kits 4 Less	There are quite a lot of undecided customers who want to know more about our products. LiveChat gives us a chance to respond quickly and sell the products to people who wouldn’t be willing to purchase, otherwise. I think we’re able to close 5–10 additional deals each day thanks to LiveChat Testimonial By Tim Corona
Milena Wojewoda Digital Project Specialist Sephora	We liked the intuitive and easy-to-use interface, as well as the fact that we could give our customers the chance to rate our consultants. More importantly, we can monitor the quality of customer service thanks to advanced analytics. Testimonial By Milena Wojewoda

CUSTOMERS	TESTIMONIALS
Justin Nedd Chief Executive Officer Gtt	LiveChat offers the flexible cost structure. What also influenced our decision is the integration with Drupal and the easy access to the statistics. Testimonial By Justin Nedd
Tim Corona National Sales Manager Lift Kits 4 Less	There are quite a lot of undecided customers who want to know more about our products. LiveChat gives us a chance to respond quickly and sell the products to people who wouldn’t be willing to purchase, otherwise. I think we’re able to close 5–10 additional deals each day thanks to LiveChat Testimonial By Tim Corona
Milena Wojewoda Digital Project Specialist Sephora	We liked the intuitive and easy-to-use interface, as well as the fact that we could give our customers the chance to rate our consultants. More importantly, we can monitor the quality of customer service thanks to advanced analytics. Testimonial By Milena Wojewoda

How to Add a Live Chat To Your Website? WordPress | Customization

Frequently Asked Questions(FAQ)

for Livechat

What is Livechat?

LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.

The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.

Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.

What is Livechat used for?

Livechat is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Contact List Management .