Livechat: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Livechat
Brand: Livechat
Rating: 4.59 (9330 reviews)

4.59 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(9330)

LiveChat | Live Chat Software and Help Desk Software

AI Powered

Livechat Overview

LiveChat is an all-in-one live chat app for e-commerce to support and sell simultaneously. Trusted by over 37,000 businesses, a free trial can be started today.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Livechat.

Other use cases:

Customer Feedback Management
Communication Management
Generation Of New Leads
Social Media Management
Lifetime Value Management
Rating And Review Management
Knowledge Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Livechat.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Improve ROI
Improve Brand Engagement
Improve Digital And Social Presence
Improve Efficiency
Build Brand Awareness
Scale Best Practices
Reduce Bounce
Improve Visibility
Increase Average Basket Value
Grow Market Share
Improve Consistency
Increase Customer Life Time Value
Enter New Markets Internationally Or Locally
Launch New Products

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Livechat Use-Cases and Business Priorities: Customer Satisfaction Data

Livechat works with different mediums / channels such as Chat. Website. and Phone Calls.

Livechat's features include Personalization, Ticketing, Alerts: Popups & Notifications, etc. and Livechat support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Livechat analytics capabilities include Analytics, and Custom Reports.

Reviews

"The nature of our products at Green Retreats generates a lot of questions. The ability for customers to get an instant and hassle-free reply to a quick query really benefits them. On chat, we can also turn these quick questions into meaningful conve...rsations with our customers, which was important to us as our reputation stands on our exceptional customer service." - Vari Vilson

Livechat, Userlike, Freshdesk Messaging, Intercom, LiveHelpNow, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Livechat

Top Industries

Retail
Computer Software
Internet

Popular in

Small Business
Mid Market
Enterprise

Livechat is popular in Retail, Computer Software, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Livechat Use Cases

Why is Livechat the best choice for Helpdesk Management?

Livechat provides a helpdesk platform that facilitates communication between agents and web visitors. It enables file sharing, chat transcripts, social media integration, and performance analytics. Limitations include a lack of customizable automated messages.

"...Customer support is always helpful and friendly and available all the time on chat...." Peer review by Verified Reviewer, Internet

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Why is Livechat the best choice for Engagement Management?

LiveChat Engagement Management empowers businesses to proactively engage website visitors with customizable chat tools and greetings. The platform enables personalized interactions through targeted chat invitations and facilitates follow-up communication with missed inquiries. However, the platform may experience occasional delays in live chat interactions.

"...With LiveChat, users can identify people on the website and engage them using proactive chats...." Peer review

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What makes Livechat ideal for Contact List Management?

LiveChat facilitates direct contact with customers, providing real-time communication and insights into customer behavior. The software offers features to personalize the customer experience and streamline customer service operations. However, the software can be prone to performance issues, leading to interruptions in communication.

"...These were the main reasons for us to check for a better option to receive customer contact...." Peer review by Oguz Hasanusta, IT Project Manager, Otel.com

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What makes Livechat ideal for Customer Feedback Management?

LiveChat provides customer feedback management through post-chat surveys, allowing businesses to gather insights into customer satisfaction and service perception. The platform offers a range of metrics, including chat satisfaction, average chat duration, and agent activity, enabling businesses to monitor performance and identify areas for improvement. LiveChat's reporting capabilities are currently limited to weekly data, lacking information on peak support hours.

"...Turn website visits into customer satisfaction...." Learn Why Over 36,000 Customers Trust LiveChat

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What Are the key features of Livechat for Communication Management?

Livechat Communication Management enables businesses to engage with customers in real-time, reducing response times and improving customer satisfaction. It provides insight into customer queries before they are submitted, enabling proactive support. The system has limitations, including occasional message delivery delays.

"...It's been implemented easily, we often don't use the chat option but clients can send a message which works well...." Peer review by Josee L., CEO, Consumer Services

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64+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Livechat solved their Live Chat needs. Cuspera uses 9330 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Vari Vilson Assistant Marketing Manager Green Retreats	The nature of our products at Green Retreats generates a lot of questions. The ability for customers to get an instant and hassle-free reply to a quick query really benefits them. On chat, we can also turn these quick questions into meaningful conversations with our customers, which was important t...o us as our reputation stands on our exceptional customer service. Testimonial By Vari Vilson
Chris Henrich Director Of Customer Solutions Aweber	It was immediately clear that the customer service team at LiveChat would be a clear differentiator. Concise, prompt, and thorough support was a welcome change. Testimonial By Chris Henrich
Aaron Hicks Member Assistance Center Service Supervisor Greenstate Credit Union	LiveChat has been very willing to work with us in furthering our efficiency. We’ll soon roll out a verification system compatible with LiveChat that will save us roughly $6,000 worth of time per month just by being able to authenticate someone by seeing that they’re logged into their online banking.... Our relationship with LiveChat is very valuable to us because of efficiencies like those Testimonial By Aaron Hicks

CUSTOMERS	TESTIMONIALS
Vari Vilson Assistant Marketing Manager Green Retreats	The nature of our products at Green Retreats generates a lot of questions. The ability for customers to get an instant and hassle-free reply to a quick query really benefits them. On chat, we can also turn these quick questions into meaningful conversations with our customers, which was important t...o us as our reputation stands on our exceptional customer service. Testimonial By Vari Vilson
Chris Henrich Director Of Customer Solutions Aweber	It was immediately clear that the customer service team at LiveChat would be a clear differentiator. Concise, prompt, and thorough support was a welcome change. Testimonial By Chris Henrich
Aaron Hicks Member Assistance Center Service Supervisor Greenstate Credit Union	LiveChat has been very willing to work with us in furthering our efficiency. We’ll soon roll out a verification system compatible with LiveChat that will save us roughly $6,000 worth of time per month just by being able to authenticate someone by seeing that they’re logged into their online banking.... Our relationship with LiveChat is very valuable to us because of efficiencies like those Testimonial By Aaron Hicks

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
The Chat Shop Internet	Internet	Case Study The Chat Shop The Chat Shop increased sales and achieved 98% customer satisfaction using LiveChat products. Read More
GreenState Credit Union Financial Services	Financial Services	Case Study GreenState Credit Union How GreenState Credit Union Substantially Lowers Their Overall Cost per Interaction by Using LiveChat Read More
AWeber Computer Software	Computer Software	Case Study AWeber How AWeber Reaches 95% of Customer Satisfaction with LiveChat Read More

Video

How to Add a Live Chat To Your Website? WordPress | Customization

Frequently Asked Questions(FAQ)

for Livechat

What is Livechat?

LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.

The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.

Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.

What is Livechat used for?

Livechat is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Contact List Management .