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Liveperson LiveEngage vs KeyReply: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Liveperson LiveEngage vs. KeyReply is based on a specific set of business needs and context. The comparison uses 2206 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Liveperson LiveEngage and KeyReply

Liveperson LiveEngage, KeyReply, Pure Chat, Tawk.to, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Liveperson LiveEngage covers Engagement Management with Chat, Contact List Management with Chat, Helpdesk Management with Chat, Customer Feedback Management with Chat, etc.

KeyReply focuses on Collaboration with Chat, Communication Management with E-Mail, Engagement Management with Chat, Content Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Liveperson LiveEngage

Focus area

Liveperson LiveEngage is better than KeyReply for

Software Failure Risk

  • medium

logo KeyReply

Focus area

KeyReply is better than Liveperson LiveEngage for

Software Failure Risk

  • medium

About

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Best AI Chatbot Developers in Asia | KeyReply

Age

1995

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

41

31

Total Goals
(we found evidences for)

8

2

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management


helpdesk management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


social media management

social media analytics

managing social media account


knowledge management


sales document management

proposal & quote management


generation of new leads


campaign management


lifetime value management



training & onboarding


lead qualification


products & pricelist management



content management


workflow management


conference call management


meeting management


sales call management

meeting management


bundling of products


rating and review management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Grow market share

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 5 more
  • Improve internal communications

  • Acquire customers

Top Channels

Channels Used

  • chat

  • e-mail

  • phone calls

  • video

  • offline

  • social media

  • Facebook

  • events

  • trade shows

  • text SMS

  • mobile

  • on premises

  • mobile app

  • games

  • website

  • Slack

  • Skype

  • See 14 more
  • chat

  • e-mail

  • phone calls

  • video

  • offline

  • social media

  • Facebook

  • events

  • trade shows

  • text SMS

  • mobile

  • on premises

  • mobile app

  • games

  • website

  • Slack

  • Skype

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting