Liveperson LiveEngage Overview
LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.
Use Cases
Customers recommend Engagement Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Liveperson LiveEngage.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Liveperson LiveEngage.
Liveperson LiveEngage Use-Cases and Business Priorities: Customer Satisfaction Data
Liveperson LiveEngage works with different mediums / channels such as Chat. Website. Phone Calls etc.
Liveperson LiveEngage's features include Personalization, Bot, Alerts: Popups & Notifications, etc. and Liveperson LiveEngage support capabilities include Chat Support, Phone Support, AI Powered, etc. also Liveperson LiveEngage analytics capabilities include Analytics, and Custom Reports.
Reviews
"...LivePerson is not really needed in a situation where you do not have an incoming call center - general email or phone calls would suffice in that case...." Peer review by Kayla Volland, Customer Service Representative, Signature Announcements
Liveperson LiveEngage, Pure Chat, Tawk.to, JivoChat, SnapEngage, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Liveperson LiveEngage
Top Industries
- Computer Software
- Information Technology and Services
- Apparel & Fashion
Popular in
- Mid Market
- Enterprise
- Small Business
Liveperson LiveEngage is popular in Computer Software, Information Technology And Services, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Liveperson LiveEngage Use Cases
How efficiently Does Liveperson LiveEngage manage your Engagement Management?
Why is Liveperson LiveEngage the best choice for Contact List Management?
How can Liveperson LiveEngage optimize your Helpdesk Management Workflow?
How does Liveperson LiveEngage address your Customer Feedback Management Challenges?
28+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Liveperson LiveEngage solved their Live Chat needs. Cuspera uses 815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Education
|
Education |
CASE STUDY OUA (Ontario Universities' Application Centre)Read More |
Frequently Asked Questions(FAQ)
for Liveperson LiveEngage
What is Liveperson LiveEngage?
Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships.
It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.
LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.
What is Liveperson LiveEngage used for?
What are the top features of Liveperson LiveEngage?
Who uses Liveperson LiveEngage?
What are Liveperson LiveEngage alternatives?
Where is Liveperson LiveEngage located?
Peers used Liveperson LiveEngage for engagement management and contact list management
Liveperson LiveEngage Competitors
Liveperson LiveEngage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
Liveperson LiveEngage Integrations
Liveperson LiveEngage integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Liveperson LiveEngage
Overall Risk Meter
Top Failure Risks for Liveperson LiveEngage
LivePerson, Inc News
LivePerson Announces Third Quarter 2024 Financial Results
LivePerson released its financial results for the third quarter of 2024.
LivePerson partners with Telnyx to deliver AI-powered, real-time customer engagement solutions
LivePerson partners with Telnyx to enhance AI-driven, real-time customer engagement solutions.
LivePerson honored in Inc.'s 2024 Power Partner Awards for B2B excellence - StockTitan
LivePerson was recognized in Inc.'s 2024 Power Partner Awards for its excellence in B2B services.
LivePerson, Inc Feeds
LivePerson Announces Third Quarter 2024 Financial Results - PR Newswire
LivePerson released its financial results for the third quarter of 2024, detailing the company's earnings and financial performance.
LivePerson to Announce Third Quarter 2024 Financial Results on November 7, 2024 - Quantisnow
LivePerson will announce its third-quarter financial results for 2024 on November 7, 2024.
LivePerson Announces New Board Nominee and Additional Board of Directors Refreshment - PR Newswire
LivePerson introduces a new board nominee and refreshes its board of directors.
LivePerson, Inc Profile
HQ Location
475 10th Ave 5th Floor New York, NY 10018
Employees
501-1000
Social
Financials
IPO
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