Liveperson LiveEngage Overview

LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Use Cases

Customers recommend Engagement Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Liveperson LiveEngage.

Other use cases:

  • Customer Feedback Management
  • Coaching
  • Communication Management
  • Social Media Management
  • Knowledge Management
  • Generation Of New Leads
  • Proposal & Quote Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Liveperson LiveEngage.

Other priorities:

  • Enhance Customer Relationships
  • Grow Market Share
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Launch New Products
See all business priorities See less business priorities

Liveperson LiveEngage Use-Cases and Business Priorities: Customer Satisfaction Data

Liveperson LiveEngage works with different mediums / channels such as Chat. Website. Phone Calls etc.

Liveperson LiveEngage's features include Personalization, Bot, Alerts: Popups & Notifications, etc. and Liveperson LiveEngage support capabilities include Chat Support, Phone Support, AI Powered, etc. also Liveperson LiveEngage analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. ...." Peer review by Temitope E., Helpdesk Analyst, Design

Peer review evidence (same sources as the product rating summary)

"...Greater customer engagement and improved CSAT...." Peer review by SAURABH G., Lead Technical Architect, Transportation/Trucking/Railroad
"...Liveperson provided customer's inputted information -- name, order #, country where the customer is contacting us from...." Peer review by Supervisor in Customer Service
"...Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. ...." Peer review by Temitope E., Helpdesk Analyst, Design

Liveperson LiveEngage, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Liveperson LiveEngage

Top Industries

  • Computer Software
  • Information Technology and Services
  • Apparel & Fashion

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Liveperson LiveEngage is popular in Computer Software, Information Technology And Services, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Small Business.

Liveperson LiveEngage Customer wins, Customer success stories, Case studies

What benefits does Liveperson LiveEngage offer for Engagement Management?

How can Liveperson LiveEngage optimize your Contact List Management Workflow?

How does Liveperson LiveEngage facilitate Helpdesk Management?

What makes Liveperson LiveEngage ideal for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Liveperson LiveEngage solved their Live Chat needs. Cuspera uses 815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

SoundHound AI - Technology - Medium

SoundHound AI (SOUN) Plans LivePerson Deal And Launches OASYS For ...

Santa Clara, USA

SoundHound AI plans to acquire LivePerson to enhance its customer engagement capabilities. The acquisition aims to integrate LivePerson's digital messaging products with SoundHound's voice-focused to...ols, creating a comprehensive customer engagement stack. This move is expected to expand SoundHound's reach across industries, offering a unified voice and messaging solution to enterprise clients.

Read on →
 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

Read on →
 

LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

Read on →

Azul Airlines - Airlines - Large

Barueri, Brazil

Azul Airlines used LivePerson's conversational AI to improve customer service. In 10 months, they reduced first-contact abandonment by 84%. Human agent conversations increased by 42%. 59% of new conv...ersations were resolved by AI bots. The solution helped Azul's team prioritize customer concerns and resolve problems faster. Service levels improved significantly in less than a year.

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Frost Bank - Banking - Large

San Antonio, USA

Frost Bank uses LivePerson’s platform to connect with customers on their preferred channels, including chat. The bank’s response time is less than a minute, helping them meet service level agreements.... Frost Bank values technology that strengthens human connection. Their approach supports Millennial and Gen Z customers who prefer messaging over calls. LivePerson’s agent workspace boosts productivity and customer satisfaction.

Read more →

Virgin Media - Telecommunications - Large

London, UK

Virgin Media used LivePerson to improve digital sales conversations. The company hosts over one million conversations per year. Messaging drives 20% of incremental sales and is 25% more cost effectiv...e than analogue channels. Bots handle after-hours queries, boosting incremental sales by 10%. Customer satisfaction remains high at 86%.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Liveperson LiveEngage

What is Liveperson LiveEngage?

Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships.

It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.

LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.

What is Liveperson LiveEngage used for?

Liveperson LiveEngage is a Live Chat Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Contact List Management and Helpdesk Management .

What are the top features of Liveperson LiveEngage?

Personalization, bot and Alerts: popups & Notifications are some of the top features of Liveperson LiveEngage.

Who uses Liveperson LiveEngage?

Liveperson LiveEngage is used by Computer Software, Information Technology And Services and Apparel & Fashion among other industries.

What are Liveperson LiveEngage alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Liveperson LiveEngage.

Where is Liveperson LiveEngage located?

Liveperson LiveEngage is headquartered at 475 10th Ave 5th Floor New York, NY 10018.
lightning

Peers used Liveperson LiveEngage for engagement management and contact list management

Liveperson LiveEngage Competitors

Liveperson LiveEngage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.73/5 ★

Read Reviews (10)
Analytics

3.55/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (60)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.73/5 ★

Read Reviews (10)
Analytics

3.55/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (60)

Liveperson LiveEngage Integrations

Liveperson LiveEngage integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.03/5 ★

Read Reviews (56)
Data Export

2.16/5 ★

Read Reviews (18)

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tray.ai

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Yext Platform

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Liveperson LiveEngage

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson LiveEngage

LivePerson, Inc News

M&A

SoundHound AI (SOUN) secures all foreign approvals for LivePerson ...

SoundHound AI has secured all necessary foreign investment approvals for its acquisition of LivePerson, with regulatory clearances from Italy, Canada, Germany, the UK, and Bulgaria. The acquisition, structured as a two-step merger, awaits approval from LivePerson stockholders and other closing conditions. Once completed, LivePerson will become an indirect wholly owned subsidiary of SoundHound.

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M&A

LivePerson nears SoundHound AI merger after approvals

LivePerson's planned acquisition by SoundHound AI has progressed with regulatory approvals from multiple countries, including Bulgaria, Italy, Canada, Germany, and the UK. The merger will make LivePerson an indirect subsidiary of SoundHound, pending shareholder approval and other conditions.

Read more →
M&A

SoundHound AI Secures Global Approvals for LivePerson Merger

SoundHound AI and LivePerson have amended their merger agreement, with SoundHound set to acquire LivePerson as a wholly owned subsidiary. The merger has received necessary regulatory approvals from several countries, though it still requires LivePerson stockholder approval. This merger aims to enhance both companies' positions in AI-powered customer engagement.

Read more →
M&A

LivePerson outlines terms of SoundHound acquisition

LivePerson is set to be acquired by SoundHound AI, with a special stockholder meeting scheduled for August 20, 2026, to approve the merger. The deal values LivePerson at approximately $43 million, offering a 22% premium on its stock. Most LivePerson stockholders will receive SoundHound shares, while TASE-held shares will receive cash. The merger aims to address LivePerson's financial challenges, including declining revenue and a significant debt burden.

Read more →

LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO