Liveperson LiveEngage Product Overview

LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.

Key Insights

LiveEngage facilitates customer engagement by providing real-time communication channels, such as chat, and enabling website management. It offers tools to measure engagement metrics, including resolution time and capacity utilization. While the platform enhances customer engagement and satisfaction, its interface lacks customization options for administrator panels, hindering efficient screen space utilization.

LiveEngage Contact List Management enables businesses to segment website visitors based on their activities. LiveEngage provides customer information, such as name, order number, and country, for enhanced customer service. The tool also allows businesses to handle multiple customer interactions concurrently.

Customer stories

Product Business Settings

Liveperson LiveEngage is popular in Computer Software, Information Technology And Services, and Apparel & Fashion industries and is widely used by Mid Market, Enterprise, and Small Business.

Integrations

Local Marketing
Digital Signature
E-Commerce Platform
Email Marketing

How satisfied the customers are with Liveperson LiveEngage use-cases

Reviews

"...Very good for having numerous chats open at once, easy access to canned responses, help and support...." Peer review by Consultant

Liveperson LiveEngage Customer Insights, Testimonials and Case Studies

What benefits does Liveperson LiveEngage offer for Engagement Management?

How can Liveperson LiveEngage enhance your Contact List Management process?

How can Liveperson LiveEngage optimize your Helpdesk Management Workflow?

What benefits does Liveperson LiveEngage offer for Customer Feedback Management?

What is Liveperson LiveEngage?

Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships.

It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.

LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.

What is Liveperson LiveEngage used for?

Liveperson LiveEngage is a Live Chat Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Contact List Management and Helpdesk Management .

What are the top features of Liveperson LiveEngage?

Personalization, bot and Alerts: popups & Notifications are some of the top features of Liveperson LiveEngage.

Who uses Liveperson LiveEngage?

Liveperson LiveEngage is used by Computer Software, Information Technology And Services and Apparel & Fashion among other industries.

What are Liveperson LiveEngage alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Liveperson LiveEngage.

Where is Liveperson LiveEngage located?

Liveperson LiveEngage is headquartered at 475 10th Ave 5th Floor New York, NY 10018.

11 buyers and buying teams have used Cuspera to assess how well Liveperson LiveEngage solved their Live Chat needs. Cuspera uses 815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

For Foxtel, messaging is what feels right to customers

Foxtel, Australia's largest cable provider, has successfully implemented LivePerson's App Messaging, handling around 90,000 messages since its launch. This initiative has led to higher customer satis...faction and improved agent efficiency, enhancing Foxtel's competitive edge.

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LivePerson brings Conversational Commerce to the ball game with Aramark

LivePerson's Conversational Cloud platform powered a mobile ordering service pilot at Citizens Bank Park, enabling Philadelphia Phillies fans to order beverages via iPhone without leaving their seats.... This initiative, in collaboration with Aramark, marks the first sports concessionaire to test such a service, enhancing fan experience through conversational interfaces.

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a major media company in the United Kingdom - Media Production

LivePerson's Conversational Cloud helped a major UK media company automate and personalize digital sales. The company handled over 1 million conversations per year and achieved 20% incremental sales ...through messaging. They saw a 42% conversion rate, 86% CSAT, and a 29% reduction in cost per acquisition. Digital conversations became 25% more cost effective than analogue. Out-of-hours bots added 10% incremental sales, ensuring no sales were lost when contact centers closed.

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MDabroad - Insurance - Medium

LivePerson's WhatsApp Business integration helped MDabroad, a global insurance partner, improve patient assistance services. MDabroad faced high call and email volumes and low agent efficiency. By sh...ifting to WhatsApp messaging, agents handled 18% more cases. Patients and providers now share documents and schedule visits easily. The solution increased service quality and gave MDabroad a competitive edge in insurance technology.

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Project Management Institute (PMI) - Professional Training & Coaching

LivePerson helped the Project Management Institute (PMI) move 88% of customer conversations from phone and email to messaging channels. PMI used LivePerson’s AI and automation to improve digital cust...omer service. The PMI Virtual Assistant now handles about 38% of incoming chats. This shift led to a 24% increase in contained conversations year over year. Webchats grew by 24% and messaging by 42%.

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A leader in the UK’s energy sector - Utilities - Very Large

LivePerson’s Conversational Intelligence suite helped a leading UK energy company achieve 82% first contact resolution and a 23% containment rate. The company used intent analysis to better understan...d customer needs, especially during the 2021 UK energy crisis. They improved customer engagement and provided more personalized service. The digital transformation supported their goal of helping the UK reach net zero emissions.

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lightning

Peers used Liveperson LiveEngage for engagement management and contact list management

Liveperson LiveEngage Competitors

Liveperson LiveEngage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.73/5 ★

Read Reviews (10)
Analytics

3.55/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (60)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.73/5 ★

Read Reviews (10)
Analytics

3.55/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (60)

Liveperson LiveEngage Integrations

Liveperson LiveEngage integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.03/5 ★

Read Reviews (56)
Data Export

2.16/5 ★

Read Reviews (18)

Yext Platform

4.34 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Liveperson LiveEngage

Overall Risk Meter

Low Medium High

Top Failure Risks for Liveperson LiveEngage

LivePerson, Inc News

Partnership
 

LivePerson Unveils Event-Driven Orchestration with Coral Active

LivePerson has launched LivePerson Sync in partnership with Coral Active, enhancing CRM integration for contact centers. This solution offers seamless integration with platforms like Salesforce and ServiceNow, improving agent productivity by providing a unified view of customer data. Key features include real-time event-driven orchestration, AI-driven automation, and context-aware synchronization, enabling brands to streamline workflows and enhance customer experiences.

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Financial
 

LivePerson Announces Fourth Quarter 2025 Financial Results

LivePerson reported its Q4 2025 financial results, with total revenue of $59.3 million, a 19% decrease from the previous year due to customer cancellations. The company signed 40 deals, including 36 expansions and 4 new customers. Adjusted EBITDA was $10.8 million. LivePerson's CEO highlighted platform innovations and partnerships, including with Google Cloud, as key growth drivers.

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Partnership
 

LivePerson Announces Event-driven Orchestration Partnership with Coral ...

LivePerson has partnered with Coral Active to launch LivePerson Sync, an event-driven orchestration platform. This integration enhances agent productivity by synchronizing CRM data and workflows within the LivePerson workspace. Key features include real-time CRM integration, AI-driven automation, and context-aware synchronization, offering a unified ecosystem for improved agent experiences.

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Financial
 

LivePerson Q4 revenue tops guidance at $59.3M

LivePerson reported Q4 revenue of $59.3 million, exceeding its guidance.

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LivePerson, Inc Profile

Company Name

LivePerson, Inc

Company Website

https://www.liveperson.com/

Year Founded

1995

HQ Location

475 10th Ave 5th Floor New York, NY 10018

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO