Comparison Summary
This comparison report of ManageEngine ServiceDesk Plus vs. UptimeRobot is based on a specific set of business needs and context. The comparison uses 2664 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ManageEngine ServiceDesk Plus and UptimeRobot
ManageEngine ServiceDesk Plus, UptimeRobot, SysAid, Mojo Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ManageEngine ServiceDesk Plus covers Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
UptimeRobot focuses on Communication Management with E-Mail, White Labeling with Website, Advertisement, Training & Onboarding with Website, etc.
"I find ServiceDesk Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inven...tory under control with great ease. " - Sarah Dawson
"We strive for minimal downtime, but if something goes wrong UptimeRobot makes sure that we know about it quickly. We switched to using UptimeRobot years ago as they offered the same services we were getting from a different provider but at a fractio...n of the cost. " - 4everproxy
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than UptimeRobot for
Software Failure Risk
About
Service desk software to supercharge IT help desk
Website Monitoring, SSL certificate monitoring, Port & ping monitoring, Heartbeat monitoring .
Age
1996
2015
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
43
6
Total Goals
(we found evidences for)
6
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
- See 3 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
Top Channels
Channels Used
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website
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e-mail
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website
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e-mail
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
