ManageEngine ServiceDesk Plus Overview
ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.
Use Cases
Customers recommend Helpdesk Management, Contract Management, Knowledge Management, as the business use cases that they have been most satisfied with while using ManageEngine ServiceDesk Plus.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ManageEngine ServiceDesk Plus.
ManageEngine ServiceDesk Plus Use-Cases and Business Priorities: Customer Satisfaction Data
ManageEngine ServiceDesk Plus works with different mediums / channels such as E-Mail. User Generated Content. Blogs etc.
ManageEngine ServiceDesk Plus's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and ManageEngine ServiceDesk Plus support capabilities include Phone Support, Chat Support, Email Support, etc. also ManageEngine ServiceDesk Plus analytics capabilities include Analytics, and Custom Reports.
Reviews
"By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity." - Karel Martens
ManageEngine ServiceDesk Plus, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ManageEngine ServiceDesk Plus
Top Industries
- Non-Profit Organization Management
- Banking
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
ManageEngine ServiceDesk Plus is popular in Non-Profit Organization Management, Banking, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on ManageEngine ServiceDesk Plus Use Cases
How can ManageEngine ServiceDesk Plus optimize your Helpdesk Management Workflow?
How can ManageEngine ServiceDesk Plus optimize your Contract Management Workflow?
What makes ManageEngine ServiceDesk Plus ideal for Knowledge Management?
How efficiently Does ManageEngine ServiceDesk Plus manage your Workflow Management?
What benefits does ManageEngine ServiceDesk Plus offer for Communication Management?
31+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. Testimonial By Karel Martens |
|
I find ServiceDesk Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. Testimonial By Sarah Dawson |
|
ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. Testimonial By Randy Connelly |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Karel Martens IT Manager Wolters Kluwer |
By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. Testimonial By Karel Martens |
|
Sarah Dawson Engineer VA DMV |
I find ServiceDesk Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. Testimonial By Sarah Dawson |
|
Randy Connelly IT manager Northwestern Counseling and Support Services (NCSS) |
ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. Testimonial By Randy Connelly |
Case Studies
CASE STUDY TagniFi
CASE STUDY Tech Mahindra
CASE STUDY Zepto
CASE STUDY Agappe Diagnostics
CASE STUDY Valmiki Group
CASE STUDY UENI
Video
Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024
Frequently Asked Questions(FAQ)
for ManageEngine ServiceDesk Plus
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
What is ManageEngine ServiceDesk Plus used for?
What are the top features of ManageEngine ServiceDesk Plus?
Who uses ManageEngine ServiceDesk Plus?
What are ManageEngine ServiceDesk Plus alternatives?
Where is ManageEngine ServiceDesk Plus located?
Peers used ManageEngine ServiceDesk Plus for helpdesk management and contract management
ManageEngine ServiceDesk Plus Competitors
ManageEngine ServiceDesk Plus Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (292) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (292) |
ManageEngine ServiceDesk Plus Integrations
ManageEngine ServiceDesk Plus integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ManageEngine ServiceDesk Plus
Software Failure Risk Guidance
?for ManageEngine ServiceDesk Plus
Overall Risk Meter
Top Failure Risks for ManageEngine ServiceDesk Plus
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Zoho Corporation Pvt. Ltd Profile
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