ManageEngine ServiceDesk Plus Overview
ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.
Use Cases
Customers recommend Helpdesk Management, Contract Management, Knowledge Management, as the business use cases that they have been most satisfied with while using ManageEngine ServiceDesk Plus.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ManageEngine ServiceDesk Plus.
ManageEngine ServiceDesk Plus Use-Cases and Business Priorities: Customer Satisfaction Data
ManageEngine ServiceDesk Plus works with different mediums / channels such as E-Mail. User Generated Content. Blogs etc.
ManageEngine ServiceDesk Plus's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and ManageEngine ServiceDesk Plus support capabilities include Phone Support, Chat Support, Email Support, etc. also ManageEngine ServiceDesk Plus analytics capabilities include Analytics, and Custom Reports.
Reviews
"What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless e...xperience for our users." - Nathan Reasoner
ManageEngine ServiceDesk Plus, SysAid, Mojo Helpdesk, LogMeIn Rescue, Web+Center, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ManageEngine ServiceDesk Plus
Top Industries
- Non-Profit Organization Management
- Banking
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
ManageEngine ServiceDesk Plus is popular in Non-Profit Organization Management, Banking, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on ManageEngine ServiceDesk Plus Use Cases
What benefits does ManageEngine ServiceDesk Plus offer for Helpdesk Management?
What makes ManageEngine ServiceDesk Plus ideal for Contract Management?
How does ManageEngine ServiceDesk Plus facilitate Knowledge Management?
How can ManageEngine ServiceDesk Plus enhance your Workflow Management process?
What solutions does ManageEngine ServiceDesk Plus provide for Communication Management?
31+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users. Testimonial By Nathan Reasoner |
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ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. ServiceDesk Plus has been a great decision both functionally and financially for us. Testimonial By James Arnold |
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With the help of ManageEngine's Service Desk we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. Testimonial By Eldin Reynolds |
CUSTOMERS | TESTIMONIALS |
---|---|
Nathan Reasoner Pacific Whale Foundation |
What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users. Testimonial By Nathan Reasoner |
James Arnold Manhattan Associates |
ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. ServiceDesk Plus has been a great decision both functionally and financially for us. Testimonial By James Arnold |
Eldin Reynolds IT Infrastructure Manager Kingston Freeport Terminal Ltd |
With the help of ManageEngine's Service Desk we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. Testimonial By Eldin Reynolds |
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
---|---|---|
Information Services
|
Information Services |
Case Study HAMBSRead More |
Computer Software
|
Computer Software |
Case Study ServiceNowRead More |
Education
|
Education |
CASE STUDY SRM UniversityRead More |
Video
Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024
Frequently Asked Questions(FAQ)
for ManageEngine ServiceDesk Plus
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
What is ManageEngine ServiceDesk Plus used for?
What are the top features of ManageEngine ServiceDesk Plus?
Who uses ManageEngine ServiceDesk Plus?
What are ManageEngine ServiceDesk Plus alternatives?
Where is ManageEngine ServiceDesk Plus located?
ManageEngine ServiceDesk Plus Competitors
ManageEngine ServiceDesk Plus Features
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FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (36) |
Custom Reports | Read Reviews (292) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (36) |
Custom Reports | Read Reviews (292) |
ManageEngine ServiceDesk Plus Integrations
ManageEngine ServiceDesk Plus integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ManageEngine ServiceDesk Plus
Software Failure Risk Guidance
?for ManageEngine ServiceDesk Plus
Overall Risk Meter
Top Failure Risks for ManageEngine ServiceDesk Plus
Zoho Corporation Pvt. Ltd News
Zoho launches full Payroll solution for US market - - Enterprise Times
Zoho has introduced a complete Payroll solution for the US market.
Zoho Releases New Payroll Solution in the U.S. - CPAPracticeAdvisor.com
Zoho has launched a new payroll solution in the U.S.
Zoho Launches Zoho Payroll, a Comprehensive Solution That Simplifies Payroll Processing and Compliance for Businesses in the United States - Business Wire
Zoho introduces Zoho Payroll, a tool to simplify payroll processing and compliance for U.S. businesses.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE