ManageEngine ServiceDesk Plus Overview

ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.

Use Cases

Customers recommend Helpdesk Management, Contract Management, Knowledge Management, as the business use cases that they have been most satisfied with while using ManageEngine ServiceDesk Plus.

Other use cases:

  • Workflow Management
  • Communication Management
  • Customer Feedback Management
  • Engagement Management
  • Products & Pricelist Management
  • Follower Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ManageEngine ServiceDesk Plus.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Launch New Products
  • Improve Consistency
See all business priorities See less business priorities

ManageEngine ServiceDesk Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine ServiceDesk Plus works with different mediums / channels such as E-Mail. User Generated Content. Blogs etc.

ManageEngine ServiceDesk Plus's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and ManageEngine ServiceDesk Plus support capabilities include Phone Support, Chat Support, Email Support, etc. also ManageEngine ServiceDesk Plus analytics capabilities include Analytics, and Custom Reports.

Reviews

"ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects." - Randy Connelly

ManageEngine ServiceDesk Plus, SysAid, Mojo Helpdesk, LogMeIn Rescue, Web+Center, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine ServiceDesk Plus

Top Industries

  • Non-Profit Organization Management
  • Banking
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

ManageEngine ServiceDesk Plus is popular in Non-Profit Organization Management, Banking, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on ManageEngine ServiceDesk Plus Use Cases

How does ManageEngine ServiceDesk Plus address your Helpdesk Management Challenges?

What benefits does ManageEngine ServiceDesk Plus offer for Contract Management?

How can ManageEngine ServiceDesk Plus enhance your Knowledge Management process?

What makes ManageEngine ServiceDesk Plus ideal for Workflow Management?

How does ManageEngine ServiceDesk Plus address your Communication Management Challenges?

31+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
ManageEngine ServiceDesk Plus testimonial

Randy Connelly

IT manager

Northwestern Counseling and Support Services (NCSS)
ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. Testimonial By Randy Connelly
ManageEngine ServiceDesk Plus testimonial

Karl Lowenstein

IT Manager

Saba
ServiceDesk Plus has provided tremendous value for our organization. It's easy to manage, very powerful IT support system. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR. Testimonial By Karl Lowenstein
ManageEngine ServiceDesk Plus testimonial

Karel Martens

IT Manager

Wolters Kluwer
By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. Testimonial By Karel Martens
CUSTOMERS TESTIMONIALS
ManageEngine ServiceDesk Plus testimonial

Randy Connelly

IT manager

Northwestern Counseling and Support Services (NCSS)
ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. Testimonial By Randy Connelly
ManageEngine ServiceDesk Plus testimonial

Karl Lowenstein

IT Manager

Saba
ServiceDesk Plus has provided tremendous value for our organization. It's easy to manage, very powerful IT support system. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR. Testimonial By Karl Lowenstein
ManageEngine ServiceDesk Plus testimonial

Karel Martens

IT Manager

Wolters Kluwer
By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. Testimonial By Karel Martens

Case Studies

COMPANY INDUSTRY CASE STUDIES
ManageEngine ServiceDesk Plus case study

My Wall Panel
Construction
Construction
CASE STUDY My Wall Panel

My Wall Panel increased sales despite the pandemic by using Zoho Commerce, expanding its reach across India.

Read More
ManageEngine ServiceDesk Plus case study

Lulea University of Technology
Research
Research
Case Study Lulea University of Technology

ServiceDesk Plus brings best practice ITSM to Lulea University of Technology

Read More
ManageEngine ServiceDesk Plus case study

NCSS
Non-Profit Organization Management
Non-Profit Organization Management
Case Study NCSS

NCSS cuts down on trivial incidents and password reset tickets with ServiceDesk Plus

Read More

Video

Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024

Video Thumbnail

Frequently Asked Questions(FAQ)

for ManageEngine ServiceDesk Plus

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.

It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.

Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.

What is ManageEngine ServiceDesk Plus used for?

ManageEngine ServiceDesk Plus is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Contract Management and Knowledge Management .

What are the top features of ManageEngine ServiceDesk Plus?

Ticketing, Alerts: popups & Notifications and Dashboard are some of the top features of ManageEngine ServiceDesk Plus.

Who uses ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is used by Non-Profit Organization Management, Banking and Information Technology And Services among other industries.

What are ManageEngine ServiceDesk Plus alternatives?

SysAid, Mojo Helpdesk, LogMeIn Rescue and Web+Center are popular alternatives for ManageEngine ServiceDesk Plus.

Where is ManageEngine ServiceDesk Plus located?

ManageEngine ServiceDesk Plus is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used ManageEngine ServiceDesk Plus for helpdesk management and contract management

ManageEngine ServiceDesk Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.10/5 ★

Read Reviews (2)
Analytics

4.28/5 ★

Read Reviews (36)
Custom Reports

3.81/5 ★

Read Reviews (292)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.10/5 ★

Read Reviews (2)
Analytics

4.28/5 ★

Read Reviews (36)
Custom Reports

3.81/5 ★

Read Reviews (292)

ManageEngine ServiceDesk Plus Integrations

ManageEngine ServiceDesk Plus integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.59/5 ★

Read Reviews (63)
Data Import

4.25/5 ★

Read Reviews (242)

Few API Integrations for ManageEngine ServiceDesk Plus

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lessonly

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ManageEngine ServiceDesk Plus

Overall Risk Meter

Low Medium High

Top Failure Risks for ManageEngine ServiceDesk Plus

Zoho Corporation Pvt. Ltd News

Zoho Partners with Ministry of Communication And Digital Affairs to Support Indonesias Startup Ecosystem - Media OutReach

Zoho has partnered with Indonesia's Ministry of Communication and Digital Affairs to support the country's startup ecosystem.

25/11/2024 - source

iTWire - Zoho and NVIDIA AI collaboration a gamechanger for 700 , 000 businesses

Zoho Corporation and NVIDIA's AI collaboration revolutionizes business operations for 700,000 companies, enhancing data analytics and artificial intelligence capabilities.

23/10/2024 - source

Zoho Corporation Releases Updated Version Of The Zoho Analytics - Brand Spur

Zoho Corporation releases an updated version of Zoho Analytics.

13/09/2024 - source

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE