ManageEngine ServiceDesk Plus Overview

ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.

Use Cases

Customers recommend Helpdesk Management, Contract Management, Knowledge Management, as the business use cases that they have been most satisfied with while using ManageEngine ServiceDesk Plus.

Other use cases:

  • Workflow Management
  • Communication Management
  • Customer Feedback Management
  • Engagement Management
  • Products & Pricelist Management
  • Follower Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ManageEngine ServiceDesk Plus.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Launch New Products
  • Improve Consistency
See all business priorities See less business priorities

ManageEngine ServiceDesk Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine ServiceDesk Plus works with different mediums / channels such as E-Mail. User Generated Content. Blogs etc.

ManageEngine ServiceDesk Plus's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and ManageEngine ServiceDesk Plus support capabilities include Phone Support, Chat Support, Email Support, etc. also ManageEngine ServiceDesk Plus analytics capabilities include Analytics, and Custom Reports.

Reviews

"What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless e...xperience for our users." - Nathan Reasoner

ManageEngine ServiceDesk Plus, SysAid, Mojo Helpdesk, LogMeIn Rescue, Web+Center, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine ServiceDesk Plus

Top Industries

  • Non-Profit Organization Management
  • Banking
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

ManageEngine ServiceDesk Plus is popular in Non-Profit Organization Management, Banking, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on ManageEngine ServiceDesk Plus Use Cases

What benefits does ManageEngine ServiceDesk Plus offer for Helpdesk Management?

What makes ManageEngine ServiceDesk Plus ideal for Contract Management?

How does ManageEngine ServiceDesk Plus facilitate Knowledge Management?

How can ManageEngine ServiceDesk Plus enhance your Workflow Management process?

What solutions does ManageEngine ServiceDesk Plus provide for Communication Management?

31+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
ManageEngine ServiceDesk Plus testimonial

Nathan Reasoner

Pacific Whale Foundation

What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users. Testimonial By Nathan Reasoner
ManageEngine ServiceDesk Plus testimonial

James Arnold

Manhattan Associates

ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. ServiceDesk Plus has been a great decision both functionally and financially for us. Testimonial By James Arnold
ManageEngine ServiceDesk Plus testimonial

Eldin Reynolds

IT Infrastructure Manager

Kingston Freeport Terminal Ltd

With the help of ManageEngine's Service Desk we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. Testimonial By Eldin Reynolds
CUSTOMERS TESTIMONIALS
ManageEngine ServiceDesk Plus testimonial

Nathan Reasoner

Pacific Whale Foundation

What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users. Testimonial By Nathan Reasoner
ManageEngine ServiceDesk Plus testimonial

James Arnold

Manhattan Associates

ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. ServiceDesk Plus has been a great decision both functionally and financially for us. Testimonial By James Arnold
ManageEngine ServiceDesk Plus testimonial

Eldin Reynolds

IT Infrastructure Manager

Kingston Freeport Terminal Ltd

With the help of ManageEngine's Service Desk we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. Testimonial By Eldin Reynolds

Case Studies

COMPANY INDUSTRY CASE STUDIES
ManageEngine ServiceDesk Plus case study
Information Services
Information Services
Case Study HAMBS

ServiceDesk Plus helps deliver consistent service at HAMBS

Read More
ManageEngine ServiceDesk Plus case study
Computer Software
Computer Software
Case Study ServiceNow

How ServiceDesk Plus implemented as a function-to-function replacement for ServiceNow

Read More
ManageEngine ServiceDesk Plus case study
Education
Education
CASE STUDY SRM University

SRM University used Zoho Creator to go paperless, improving process efficiency for over 38,000 students and 2,600 faculty.

Read More

Video

Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024

Video Thumbnail

Frequently Asked Questions(FAQ)

for ManageEngine ServiceDesk Plus

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.

It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.

Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.

What is ManageEngine ServiceDesk Plus used for?

ManageEngine ServiceDesk Plus is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Contract Management and Knowledge Management .

What are the top features of ManageEngine ServiceDesk Plus?

Ticketing, Alerts: popups & Notifications and Dashboard are some of the top features of ManageEngine ServiceDesk Plus.

Who uses ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is used by Non-Profit Organization Management, Banking and Information Technology And Services among other industries.

What are ManageEngine ServiceDesk Plus alternatives?

SysAid, Mojo Helpdesk, LogMeIn Rescue and Web+Center are popular alternatives for ManageEngine ServiceDesk Plus.

Where is ManageEngine ServiceDesk Plus located?

ManageEngine ServiceDesk Plus is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
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Peers used ManageEngine ServiceDesk Plus for helpdesk management and contract management

ManageEngine ServiceDesk Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.10/5 ★

Read Reviews (2)
Analytics

4.28/5 ★

Read Reviews (36)
Custom Reports

3.81/5 ★

Read Reviews (292)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.10/5 ★

Read Reviews (2)
Analytics

4.28/5 ★

Read Reviews (36)
Custom Reports

3.81/5 ★

Read Reviews (292)

ManageEngine ServiceDesk Plus Integrations

ManageEngine ServiceDesk Plus integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.59/5 ★

Read Reviews (63)
Data Import

4.25/5 ★

Read Reviews (242)

Few API Integrations for ManageEngine ServiceDesk Plus

Software Failure Risk Guidance

?

for ManageEngine ServiceDesk Plus

Overall Risk Meter

Low Medium High

Top Failure Risks for ManageEngine ServiceDesk Plus

Zoho Corporation Pvt. Ltd News

Zoho launches full Payroll solution for US market - - Enterprise Times

Zoho has introduced a complete Payroll solution for the US market.

15/12/2024 - source

Zoho Releases New Payroll Solution in the U.S. - CPAPracticeAdvisor.com

Zoho has launched a new payroll solution in the U.S.

12/12/2024 - source

Zoho Launches Zoho Payroll, a Comprehensive Solution That Simplifies Payroll Processing and Compliance for Businesses in the United States - Business Wire

Zoho introduces Zoho Payroll, a tool to simplify payroll processing and compliance for U.S. businesses.

11/12/2024 - source

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE