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Manthan Customer360 vs Squirro: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Manthan Customer360 vs. Squirro is based on a specific set of business needs and context. The comparison uses 722 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Manthan Customer360 and Squirro

Manthan Customer360, and Squirro belong to a category of solutions that help Customer Data Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Manthan Customer360 covers Communication Management, Campaign Management, Engagement Management, Lifetime Value Management, etc.

Squirro focuses on Generation Of New Leads with User Generated Content, Engagement Management, Social Media Management with Social Media, Helpdesk Management, etc.

"Manthan’s sweet spot is advanced customer analytics for retailers. Its robust customer data model underlies prebuilt KPIs and predictive scores, which retailers and other direct-to-consumer brands find alluring. " - The Forrester Wave, Customer Analytics Solutions, Q2 2018

"It's quite apparent that a significant amount of thought and effort has been invested in creating one of the most engaging learning experiences I've experienced. The core material is complemented astutely with visual and tactile (question cards) aid...s which have raised the immersive quotient of every learning session. I've been very impressed with Squirro Academy in its current avatar and am eagerly looking forward to the launch of the AI Studio course soon! " - Rajarshi Banerjee

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Manthan Customer360

Focus area

Software Failure Risk

  • medium

logo Squirro

Focus area

Software Failure Risk

  • medium

About

Customer Analytics Software delivering a comprehensive understanding of customers behavior

Customer Insights Platform for Enterprise Success

Financials

SERIES D

Business Need

Total Processes
(we found evidences for)

21

43

Total Goals
(we found evidences for)

5

9

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications


campaign management


engagement management

engaging and following up


lifetime value management



loyalty management

identify target customers


workflow management



lead qualification


generation of new leads


social media analytics


social media management

social media analytics


helpdesk management


call transcription


sales call management

call transcription


customer case management



relationship management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase average basket value

  • Improve ROI

  • Increase customer life time value

  • Acquire customers

  • See 2 more
  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • Scale best practices

  • See 6 more

Top Channels

Channels Used

  • social media

  • phone calls

  • user generated content

  • blogs

  • review sites

  • Amazon

  • See 3 more
  • social media

  • phone calls

  • user generated content

  • blogs

  • review sites

  • Amazon

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting