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Medallia Agent Connect vs Google Forms: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Agent Connect vs. Google Forms is based on a specific set of business needs and context. The comparison uses 32653 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and Google Forms

Medallia Agent Connect, Google Forms, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

Google Forms focuses on Collecting Feedback, Collaboration, Content Management, Sales Document Management, etc.

"Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility... into agent performance as we get with Stella Connect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before. " - Omar Recendiz

"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. " - Justin Hiltz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Google Forms for

Software Failure Risk

  • low

logo Google Forms

Focus area

Google Forms is better than Medallia Agent Connect for

Software Failure Risk

  • medium

About

Empower your customer service teams from anywhere

Online Surveys to collect and organize information

Age

2001

Financials

SERIES F

SERIES A

Business Need

Total Processes
(we found evidences for)

35

95

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



performance management


rating and review management


training & onboarding


helpdesk management


sales review & feedback


sales call management


workflow management


loyalty management



lifetime value management


contact list management


lead qualification

lead qualification: behavioural

lead qualification: technographic



communication management

sending & publishing communications


business development


campaign management


knowledge management



products & pricelist management




content publishing


content publishing



proposal & quote management


contract management



sales document management

proposal & quote management

contract management


scheduling post to social media


engaging on social media


social media analytics


managing social media account


social media management

scheduling post to social media

engaging on social media

social media analytics

managing social media account



generation of new leads





trade show marketing



create learning path


courses & assessment

create learning path





conference call management



competitive intelligence









segmentation and targeting


conversion management



revenue cycle management




follower management


promotion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Scale best practices

  • Enter new markets internationally or locally

  • Grow market share

  • Build brand awareness

  • Improve stakeholder relations

  • Improve ROI

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • website

  • offline

  • point of sale

  • phone calls

  • trade shows

  • chat

  • video

  • user generated content

  • blogs

  • mobile

  • promotions

  • Slack

  • events

  • on premises

  • newsletter

  • causes and charity

  • Facebook

  • games

  • text SMS

  • mobile app

  • Skype

  • Twitter

  • mass media

  • Whatsapp

  • radio

  • coupons

  • display advertisement

  • out of home

  • brochure

  • Facebook page

  • movies

  • LinkedIn

  • Instagram

  • See 32 more
  • e-mail

  • social media

  • website

  • offline

  • point of sale

  • phone calls

  • trade shows

  • chat

  • video

  • user generated content

  • blogs

  • mobile

  • promotions

  • Slack

  • events

  • on premises

  • newsletter

  • causes and charity

  • Facebook

  • games

  • text SMS

  • mobile app

  • Skype

  • Twitter

  • mass media

  • Whatsapp

  • radio

  • coupons

  • display advertisement

  • out of home

  • brochure

  • Facebook page

  • movies

  • LinkedIn

  • Instagram

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting