Comparison Summary
This comparison report of Medallia Agent Connect vs. Google Forms is based on a specific set of business needs and context. The comparison uses 32653 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Agent Connect and Google Forms
Medallia Agent Connect, Google Forms, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
Google Forms focuses on Collecting Feedback, Collaboration, Content Management, Sales Document Management, etc.
"Stella Connect has given us far deeper visibility into the performance of our front-line team. Our Managers can now run more effective coaching programs and we’ve seen a measurable uptick in the quality of our service delivery, which enables us to r...esolve more customer inquiries with fewer staff and drive more revenue. " - Patrick Roscoe
"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. " - Justin Hiltz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than Google Forms for
Software Failure Risk
Google Forms
Focus area
Google Forms is better than Medallia Agent Connect for
Software Failure Risk
About
Empower your customer service teams from anywhere
Online Surveys to collect and organize information
Age
2001
Financials
SERIES F
SERIES A
Business Need
Total Processes
(we found evidences for)
35
95
Total Goals
(we found evidences for)
13
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
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Acquire customers
-
Enhance customer relationships
-
Improve internal communications
-
Launch new products
-
Increase sales & revenue
-
Improve efficiency
-
Improve digital and social presence
-
Establish thought leadership
-
Scale best practices
-
Enter new markets internationally or locally
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Grow market share
-
Build brand awareness
-
Improve stakeholder relations
-
Improve ROI
-
Improve brand engagement
- See 12 more
Top Channels
Channels Used
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e-mail
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social media
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website
-
offline
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point of sale
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phone calls
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trade shows
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chat
-
video
-
user generated content
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blogs
-
mobile
-
promotions
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Slack
-
events
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on premises
-
newsletter
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causes and charity
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Facebook
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games
-
text SMS
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mobile app
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Skype
-
Twitter
-
mass media
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Whatsapp
-
radio
-
coupons
-
display advertisement
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out of home
-
brochure
-
Facebook page
-
movies
-
LinkedIn
-
Instagram
- See 32 more
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e-mail
-
social media
-
website
-
offline
-
point of sale
-
phone calls
-
trade shows
-
chat
-
video
-
user generated content
-
blogs
-
mobile
-
promotions
-
Slack
-
events
-
on premises
-
newsletter
-
causes and charity
-
Facebook
-
games
-
text SMS
-
mobile app
-
Skype
-
Twitter
-
mass media
-
Whatsapp
-
radio
-
coupons
-
display advertisement
-
out of home
-
brochure
-
Facebook page
-
movies
-
LinkedIn
-
Instagram
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
