Comparison Summary
This comparison report of Medallia Agent Connect vs. Survey Planet is based on a specific set of business needs and context. The comparison uses 1650 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Agent Connect and Survey Planet
Medallia Agent Connect, Survey Planet, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
Survey Planet focuses on White-Labeled Surveys, Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, etc.
"Launching our service recovery program has driven measurable change across our contact center. Agents are more aware of the impact of delivering poor service experiences and this has resulted in proactive improvements in service delivery, which mean...s higher quality experiences for customers. " - Deja Whitehead
"This is the easiest survey service I’ve ever seen! I love it! Branching is easy, copying multiple questions at once is fabulous, moving questions…it is all far above the industry standard. " - Pam Albertson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than Survey Planet for
Software Failure Risk
Survey Planet
Focus area
Survey Planet is better than Medallia Agent Connect for
Software Failure Risk
About
Empower your customer service teams from anywhere
Online Survey Tools for creation and sharing of surveys online supporting feedback management and user experience
Age
2001
Financials
SERIES F
NA
Business Need
Total Processes
(we found evidences for)
35
11
Total Goals
(we found evidences for)
13
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
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Build brand awareness
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
- See 1 more
Top Channels
Channels Used
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social media
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social media
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
