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Medallia Agent Connect vs SurveySparrow 360 Assessment: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Agent Connect vs. SurveySparrow 360 Assessment is based on a specific set of business needs and context. The comparison uses 1241 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Agent Connect and SurveySparrow 360 Assessment

Medallia Agent Connect, SurveySparrow 360 Assessment, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

SurveySparrow 360 Assessment focuses on Collecting Feedback, Performance Management, Engaging Conversational Surveys, Training & Onboarding, etc.

"When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. " - Stefanie Wimp

"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. " - Katherine Stevens

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than SurveySparrow 360 Assessment for

Software Failure Risk

  • low

logo SurveySparrow 360 Assessment

Focus area

Software Failure Risk

  • medium

About

Empower your customer service teams from anywhere

Feedback Software Evaluate performance, the complete 360 degree way.

Age

2001

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

6

Total Goals
(we found evidences for)

13

1

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



performance management


rating and review management


training & onboarding


helpdesk management


sales review & feedback


sales call management


workflow management


loyalty management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more
  • Build brand awareness

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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medium

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Migration Risk

low

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No Data

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Business Setting