Comparison Summary
This comparison report of Medallia Agent Connect vs. YesInsights is based on a specific set of business needs and context. The comparison uses 1346 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Agent Connect and YesInsights
Medallia Agent Connect, YesInsights, Surveypal Platform, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Agent Connect covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
YesInsights focuses on Collecting Feedback with E-Mail, Social Media Management with E-Mail, Communication Management with E-Mail, Engaging Conversational Surveys, etc.
"Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more... to it than that. " - Petra Wise
"When I sent a Surveymonkey survey, I might be lucky I if get 10 people to respond.With YesInsights, I got 90 people to respond. " - Eric Siu
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than YesInsights for
Software Failure Risk
About
Empower your customer service teams from anywhere
Customer feedback tool to get actionable feedback to improve the business and experience
Age
2001
Financials
SERIES F
NA
Business Need
Total Processes
(we found evidences for)
35
12
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Build brand awareness
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Improve ROI
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Launch new products
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Scale best practices
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Improve brand engagement
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
- See 10 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
Top Channels
Channels Used
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e-mail
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user generated content
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blogs
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social media
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website
- See 2 more
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e-mail
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user generated content
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blogs
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social media
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website
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
