Comparison Summary
This comparison report of Medallia Experience Cloud vs. AskNicely is based on a specific set of business needs and context. The comparison uses 9027 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and AskNicely
Medallia Experience Cloud, AskNicely, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
AskNicely focuses on Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.
"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. " - John White
"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that. " - Wendy Pochop
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than AskNicely for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Customer Feedback tool to win on customer experience
Age
2001
2014
Financials
SERIES F
SERIES B
Business Need
Total Processes
(we found evidences for)
50
75
Total Goals
(we found evidences for)
13
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Launch new products
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Enter new markets internationally or locally
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve brand engagement
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Improve ROI
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Improve stakeholder relations
- See 10 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Grow market share
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Build brand awareness
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Improve efficiency
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Improve digital and social presence
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Establish thought leadership
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Launch new products
- See 13 more
Top Channels
Channels Used
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e-mail
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promotions
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mobile
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website
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chat
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mass media
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television
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Slack
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phone calls
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mobile app
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offline
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on premises
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social media
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point of sale
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review sites
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text SMS
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G2crowd
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games
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Facebook
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causes and charity
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newsletter
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Yelp
-
user generated content
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blogs
- See 21 more
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e-mail
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promotions
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mobile
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website
-
chat
-
mass media
-
television
-
Slack
-
phone calls
-
mobile app
-
offline
-
on premises
-
social media
-
point of sale
-
review sites
-
text SMS
-
G2crowd
-
games
-
Facebook
-
causes and charity
-
newsletter
-
Yelp
-
user generated content
-
blogs
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
