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Medallia Experience Cloud vs AskNicely: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Experience Cloud vs. AskNicely is based on a specific set of business needs and context. The comparison uses 9027 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and AskNicely

Medallia Experience Cloud, AskNicely, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

AskNicely focuses on Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.

"Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. " - Nicole Myers

"Very good ease of use. Great for large amounts of customer feedback. " - Albert Balkartat

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than AskNicely for

Software Failure Risk

  • medium

logo AskNicely

Focus area

AskNicely is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Customer Feedback tool to win on customer experience

Age

2001

2014

Financials

SERIES F

SERIES B

Business Need

Total Processes
(we found evidences for)

50

75

Total Goals
(we found evidences for)

13

16

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


competitive intelligence


loyalty management




training & onboarding


contact list management


proposal & quote management


contract management


sales document management

proposal & quote management

contract management


campaign analytics


campaign management

campaign analytics




products & pricelist management



conversion management


motivation management


community building



segmentation and targeting


content management


promotion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • See 13 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • mobile

  • website

  • chat

  • mass media

  • television

  • Slack

  • phone calls

  • mobile app

  • offline

  • on premises

  • social media

  • point of sale

  • review sites

  • text SMS

  • G2crowd

  • games

  • Facebook

  • causes and charity

  • newsletter

  • Yelp

  • user generated content

  • blogs

  • See 21 more
  • e-mail

  • promotions

  • mobile

  • website

  • chat

  • mass media

  • television

  • Slack

  • phone calls

  • mobile app

  • offline

  • on premises

  • social media

  • point of sale

  • review sites

  • text SMS

  • G2crowd

  • games

  • Facebook

  • causes and charity

  • newsletter

  • Yelp

  • user generated content

  • blogs

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting