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AskNicely: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: AskNicely
Brand: AskNicely
Rating: 4.69 (6239 reviews)

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Customer stories

AskNicely helped Ruby improve customer experience by using NPS and CSAT surveys at key points in the customer journey. Ruby measured NPS after onboarding, at 8 days, 90 days, and annually. They also tracked CSAT on every support email. This approach led to a 62.7 NPS score and a 93.7 average CSAT. Ruby saw better customer feedback and stronger team performance.
AskNicely helped DebitSuccess improve their customer experience. DebitSuccess used AskNicely to coach for small improvements. They focused on one area at a time. This approach grew their average NPS score by 21.5 points. The company used customer feedback tools to drive results. The story highlights the value of feedback management and NPS measurement.
AskNicely helps Shine collect customer feedback and empower frontline technicians. Shine uses AskNicely to build a customer service culture. Locations with higher AskNicely scores see more revenue and repeat customers. The platform lets Shine reward great work in real time. The app is fun and easy for technicians to use.
AskNicely helped Caci collect and act on customer feedback using NPS surveys and a case management system. Caci used this feedback to improve service standards and align franchise clinics. They created the "Caciverse" incentive program to reward staff for great customer experiences. This focus led to higher NPS scores, more referrals, and better customer retention. Caci built a loyal customer base and improved long-term growth.
AskNicely helped Cinch Home Services improve customer experience in a crowded home warranty market. Cinch used AskNicely to collect feedback, manage cases, and automate review requests. Their NPS rose from -13.7 to over 40, a nearly 400% increase. They saw a 31% rise in resolved detractor cases and cut case closure time by 73%. Google reviews increased by 63% with the review request feature. Cinch now uses feedback to improve both product and service provider performance.

Product Business Settings

AskNicely is popular in Computer Software, Information Technology And Services, and Internet industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Marketing Automation

Other Demand Generation

Project Management

E-Commerce Platform

AskNicely Product Overview

AskNicely empowers service businesses to enhance customer experience and drive measurable business outcomes. By leveraging customer feedback, companies can motivate frontline teams and directly influence their bottom line. A notable use case is Cinch, which significantly improved its Net Promoter Score (NPS) from -13.7 to over 40 using AskNicely. This demonstrates the platform's ability to transform customer feedback into actionable insights, fostering growth and retention. Additionally, Caci utilizes AskNicely to engage and incentivize employees, highlighting its role in boosting team performance and satisfaction. The platform's focus on real-time feedback and team motivation positions it as a strategic tool for businesses aiming to elevate customer interactions and drive growth.

How satisfied the customers are with AskNicely use-cases

Reviews

"Great experience working with your support team. They are very responsive." - Jeff Scribano

"It's a clever platform that is easy to use. When I have a problem, the support staff are quick to help and have skills to do so." - Sue Cardwell

AskNicely Customer Insights, Testimonials and Case Studies

What Are the key features of AskNicely for Collecting Feedback?

AskNicely empowers businesses to collect customer feedback through real-time surveys based on Net Promoter Score (NPS). The system offers easy integration with popular platforms and provides actionable weekly summaries, including NPS score analysis. AskNicely lacks the ability to segment contacts and track NPS across multiple campaigns.

"...We decided Net Promoter Score (NPS) was the best way to do that...." Testimonial by Wendy Pochop, Director of Customer Success, Fleetio

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How can AskNicely optimize your Engaging Conversational Surveys Workflow?

Asknicely Engaging Conversational Surveys enable businesses to gather customer feedback through automated, conversational surveys. The platform facilitates personalized follow-up questions based on survey responses, enabling direct engagement with customers. Asknicely integrates with various tools to streamline the survey process. However, for detailed feedback, businesses may need to supplement Asknicely surveys with other methods.

"...The automated follow-up feature (ask detractors why they're unhappy; ask promoters if we can use them as a reference; etc) makes it really easy for us to talk to our users one-on-one without the traditional overhead of doing so...." Peer review by Anonymous Reviewer, Internet

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What Are the key features of AskNicely for Automated Workflows?

AskNicely Automated Workflows enable organizations to automatically respond to customer feedback, manage feedback interactions, and create custom workflows tailored to specific needs. These workflows allow organizations to integrate data from popular tools and channels, boosting Google ratings and winning new business. AskNicely Automated Workflows are not available on lower tiers.

"...AskNicely was incredibly easy to implement and integrate into our current workflow...." Peer review by Thomas H, Chief Executive Officer, Computer Software

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How does AskNicely address your Rating And Review Management Challenges?

The platform provides a comprehensive rating and review management solution enabling the collection of detailed customer feedback, facilitating the generation of online reviews, and empowering businesses to proactively address customer issues. The platform seamlessly integrates with various CRM platforms and offers features such as dashboards, leaderboards, text analytics, and reporting capabilities. The platform's limitations include a lack of customization options for controlling the display of customer comments.

"...NPS scoring, customer satisfaction surveys, customer feedback, issue escalation, reputation management, automation of online review requests,...." Peer review by Jordan B, Partner/ Co-founder

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What Are the key features of AskNicely for Helpdesk Management?

What is AskNicely?

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.

Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.

What is AskNicely used for?

AskNicely is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Automated Workflows .

What are the top features of AskNicely?

Embedded survey forms, Dashboard and Personalization are some of the top features of AskNicely.

Who uses AskNicely?

AskNicely is used by Computer Software, Information Technology And Services and Internet among other industries.

What are AskNicely alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for AskNicely.

Where is AskNicely located?

AskNicely is headquartered at 1400 NW 22nd Avenue Suite 150 Portland Oregon 97209.

20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Feedback Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Jeff Scribano iManage, Inc	Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano
Sue Cardwell Public Trust New Zealand	It's a clever platform that is easy to use. When I have a problem, the support staff are quick to help and have skills to do so. Testimonial By Sue Cardwell
Cath Stone Head of Customer Strategy Jetstar	The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. Testimonial By Cath Stone

CUSTOMERS	TESTIMONIALS
Jeff Scribano iManage, Inc	Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano
Sue Cardwell Public Trust New Zealand	It's a clever platform that is easy to use. When I have a problem, the support staff are quick to help and have skills to do so. Testimonial By Sue Cardwell
Cath Stone Head of Customer Strategy Jetstar	The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. Testimonial By Cath Stone