Home Customer Feedback Management AskNicely

AskNicely: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: AskNicely
Brand: AskNicely
Rating: 4.69 (6239 reviews)

4.69 5

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(6239)

Customer Feedback tool to win on customer experience

App Partner

AskNicely Overview

AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Automated Workflows, as the business use cases that they have been most satisfied with while using AskNicely.

Other use cases:

Rating And Review Management
Helpdesk Management
Sending & Publishing Communications
Social Media Analytics
Training & Onboarding
Contact List Management
Coaching

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using AskNicely.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve Employee Experience
Improve ROI
Improve Brand Engagement
Improve Stakeholder Relations
Enter New Markets Internationally Or Locally
Improve Consistency
Grow Market Share
Build Brand Awareness
Improve Efficiency
Improve Digital And Social Presence
Establish Thought Leadership
Improve Product Experience

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AskNicely Use-Cases and Business Priorities: Customer Satisfaction Data

AskNicely works with different mediums / channels such as Mobile.

AskNicely's features include Embedded Survey Forms, Dashboard, Personalization, etc. and AskNicely support capabilities include Phone Support, Email Support, Chat Support, etc. also AskNicely analytics capabilities include Analytics, and Custom Reports.

Reviews

"It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a cilent that we that we assumed was happy but who in fact is not delighted with our service. In those cir...cumstances, we are able to take corrective action before we lose the cilent." - Kelly Paletta

AskNicely, GetFeedback, Delighted platform, InMoment, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for AskNicely

Top Industries

Computer Software
Information Technology and Services
Internet

Popular in

Small Business
Mid Market
Enterprise

AskNicely is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on AskNicely Use Cases

How does AskNicely address your Collecting Feedback Challenges?

AskNicely empowers businesses to collect customer feedback through real-time surveys based on Net Promoter Score (NPS). The system offers easy integration with popular platforms and provides actionable weekly summaries, including NPS score analysis. AskNicely lacks the ability to segment contacts and track NPS across multiple campaigns.

"...This app is designed for gathering customer feedback and displaying it in easily digestible formats...." Peer review by Art T., Information Technology and Services

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How efficiently Does AskNicely manage your Engaging Conversational Surveys?

Asknicely Engaging Conversational Surveys enable businesses to gather customer feedback through automated, conversational surveys. The platform facilitates personalized follow-up questions based on survey responses, enabling direct engagement with customers. Asknicely integrates with various tools to streamline the survey process. However, for detailed feedback, businesses may need to supplement Asknicely surveys with other methods.

"...We have it integrated with a number of other tools through Zapier which allows us to automate tasks like storing all comments in a central feedback log, following up on good scores asking to ask for reviews and of course following up on less good scores...." Peer review by Eben M., Computer Software

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How can AskNicely optimize your Automated Workflows Workflow?

AskNicely Automated Workflows enable organizations to automatically respond to customer feedback, manage feedback interactions, and create custom workflows tailored to specific needs. These workflows allow organizations to integrate data from popular tools and channels, boosting Google ratings and winning new business. AskNicely Automated Workflows are not available on lower tiers.

"...solving customer issues the moment they tell us and get to respond with the workflow...." Peer review by Michelle M, Operations

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How efficiently Does AskNicely manage your Rating And Review Management?

The platform provides a comprehensive rating and review management solution enabling the collection of detailed customer feedback, facilitating the generation of online reviews, and empowering businesses to proactively address customer issues. The platform seamlessly integrates with various CRM platforms and offers features such as dashboards, leaderboards, text analytics, and reporting capabilities. The platform's limitations include a lack of customization options for controlling the display of customer comments.

"...NPS scoring, customer satisfaction surveys, customer feedback, issue escalation, reputation management, automation of online review requests,...." Peer review by Jordan B, Partner/ Co-founder

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What makes AskNicely ideal for Helpdesk Management?

55+ more Business Use Cases

20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Feedback Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Kelly Paletta ISOutsource	It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a cilent that we that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we are able to take corrective action ...before we lose the cilent. Testimonial By Kelly Paletta
Annika Peick Power Life	It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people safe while they're in our studios Testimonial By Annika Peick
Caity Neighbor Ascend Software	AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers. Testimonial By Caity Neighbor

CUSTOMERS	TESTIMONIALS
Kelly Paletta ISOutsource	It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a cilent that we that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we are able to take corrective action ...before we lose the cilent. Testimonial By Kelly Paletta
Annika Peick Power Life	It's been a wonderful asset to our business, especially since reopening after we had closed due to pandemic. Getting feedback from our community is so important right now because we want to ensure we're doing everything in our power to keep people safe while they're in our studios Testimonial By Annika Peick
Caity Neighbor Ascend Software	AskNicely is integral to my day-to-day. Love how it helps me keep a pulse on customers. Testimonial By Caity Neighbor

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Debitsuccess	NA	Case Study Debitsuccess How Debitsuccess Improves Customer and Employee Retention with NPS Read More
Act-On Software	NA	Case Study Act-On Software How Act-On Actions Customer Feedback Read More
Camp TC	NA	Case Study Camp TC How The Camp TC Delivers Amazing Customer Experiences With AskNicely Read More

Video

The Frontline Success Platform by AskNicely

Frequently Asked Questions(FAQ)

for AskNicely

What is AskNicely?

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.

Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.

What is AskNicely used for?

AskNicely is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Automated Workflows .