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AskNicely: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: AskNicely
Brand: AskNicely
Rating: 4.69 (6239 reviews)

4.69 5

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(6239)

Customer Feedback tool to win on customer experience

App Partner

AskNicely Overview

AskNicely empowers service businesses to enhance customer experience and drive measurable business outcomes. By leveraging customer feedback, companies can motivate frontline teams and directly influence their bottom line. A notable use case is Cinch, which significantly improved its Net Promoter Score (NPS) from -13.7 to over 40 using AskNicely. This demonstrates the platform's ability to transform customer feedback into actionable insights, fostering growth and retention. Additionally, Caci utilizes AskNicely to engage and incentivize employees, highlighting its role in boosting team performance and satisfaction. The platform's focus on real-time feedback and team motivation positions it as a strategic tool for businesses aiming to elevate customer interactions and drive growth.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Automated Workflows, as the business use cases that they have been most satisfied with while using AskNicely.

Other use cases:

Rating And Review Management
Helpdesk Management
Sending & Publishing Communications
Social Media Analytics
Training & Onboarding
Contact List Management
Coaching

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using AskNicely.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve Employee Experience
Improve ROI
Improve Brand Engagement
Improve Stakeholder Relations
Enter New Markets Internationally Or Locally
Improve Consistency
Grow Market Share
Build Brand Awareness
Improve Efficiency
Improve Digital And Social Presence
Establish Thought Leadership
Improve Product Experience

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AskNicely Use-Cases and Business Priorities: Customer Satisfaction Data

AskNicely works with different mediums / channels such as Mobile.

AskNicely's features include Embedded Survey Forms, Dashboard, Personalization, etc. and AskNicely support capabilities include Phone Support, Email Support, Chat Support, etc. also AskNicely analytics capabilities include Analytics, and Custom Reports.

Reviews

"We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that." - Wendy Pochop

AskNicely, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

Popular Business Setting

for AskNicely

Top Industries

Computer Software
Information Technology and Services
Internet

Popular in

Small Business
Mid Market
Enterprise

AskNicely is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on AskNicely Use Cases

What solutions does AskNicely provide for Collecting Feedback?

AskNicely empowers businesses to collect customer feedback through real-time surveys based on Net Promoter Score (NPS). The system offers easy integration with popular platforms and provides actionable weekly summaries, including NPS score analysis. AskNicely lacks the ability to segment contacts and track NPS across multiple campaigns.

"...We use AskNicely to get actionable feedback from our customers after a Zendesk ticket has closed...." Peer review by Angad Nayyar, Technology Coordinator, Bobux

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What benefits does AskNicely offer for Engaging Conversational Surveys?

Asknicely Engaging Conversational Surveys enable businesses to gather customer feedback through automated, conversational surveys. The platform facilitates personalized follow-up questions based on survey responses, enabling direct engagement with customers. Asknicely integrates with various tools to streamline the survey process. However, for detailed feedback, businesses may need to supplement Asknicely surveys with other methods.

"...This product enables us to get a real-time pulse check of our customers enabling us to proactively engage and prevent churn...." Peer review by Joel D., Computer Software

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What makes AskNicely ideal for Automated Workflows?

AskNicely Automated Workflows enable organizations to automatically respond to customer feedback, manage feedback interactions, and create custom workflows tailored to specific needs. These workflows allow organizations to integrate data from popular tools and channels, boosting Google ratings and winning new business. AskNicely Automated Workflows are not available on lower tiers.

"...Give AskNicely a shot, and definitely check out the "workflow" automations, for follow up tasks after responses are received and meet certain criteria...." Peer review by Chris W

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What Are the key features of AskNicely for Rating And Review Management?

The platform provides a comprehensive rating and review management solution enabling the collection of detailed customer feedback, facilitating the generation of online reviews, and empowering businesses to proactively address customer issues. The platform seamlessly integrates with various CRM platforms and offers features such as dashboards, leaderboards, text analytics, and reporting capabilities. The platform's limitations include a lack of customization options for controlling the display of customer comments.

"...Based on the 11-point rating that a customer responds with, they are segmented into three categories: Promoters: those who respond with 9 or 10. ..." What is Net Promoter Score (NPS)? a guide for UX practitioners

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What solutions does AskNicely provide for Helpdesk Management?

20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Feedback Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Wendy Pochop Director of Customer Success Fleetio	We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that. Testimonial By Wendy Pochop
Jeff Scribano iManage, Inc	Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano
Kelly Paletta ISOutsource	It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a cilent that we that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we are able to take corrective action ...before we lose the cilent. Testimonial By Kelly Paletta

CUSTOMERS	TESTIMONIALS
Wendy Pochop Director of Customer Success Fleetio	We wanted a better indicator of how people were feeling about Fleetio as a whole. We decided Net Promoter Score (NPS) was the best way to do that. Testimonial By Wendy Pochop
Jeff Scribano iManage, Inc	Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano
Kelly Paletta ISOutsource	It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a cilent that we that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we are able to take corrective action ...before we lose the cilent. Testimonial By Kelly Paletta

Case Studies

Insurance

CASE STUDY Cinch Home Services

AskNicely helped Cinch Home Services improve customer experience in a crowded home warranty market. Cinch used AskNicely to collect feedback, manage cases, and automate review requests. Their NPS ros...e from -13.7 to over 40, a nearly 400% increase. They saw a 31% rise in resolved detractor cases and cut case closure time by 73%. Google reviews increased by 63% with the review request feature. Cinch now uses feedback to improve both product and service provider performance.

Consumer Services

CASE STUDY Shine

AskNicely helped Shine improve customer feedback and frontline empowerment. Shine used AskNicely to give technicians real-time feedback and recognition. Locations with higher AskNicely scores saw mor...e revenue and repeat customers. The platform made it easy to reward great work. Shine built a strong customer service culture with AskNicely.

Health, Wellness and Fitness

CASE STUDY Caci

AskNicely helped Caci collect and act on customer feedback using NPS surveys and a case management system. Caci used this feedback to improve service standards and align franchise clinics. They creat...ed the 'Caciverse' incentive program to reward staff for great customer experiences. This focus led to higher NPS scores, more referrals, and better customer retention. Caci built a loyal customer base and improved long-term growth.

Health, Wellness and Fitness

CASE STUDY Caci

AskNicely helped Caci improve customer experience in their medical aesthetics franchise. Caci used AskNicely to collect and act on customer feedback with NPS surveys. They built a case management sys...tem to address feedback quickly. Caci created a 'flywheel' model to align franchise performance and set benchmarks. They launched the 'Caciverse' incentive program to reward staff for great customer service. As a result, Caci saw higher NPS scores, more referrals, and better customer retention.

Insurance

CASE STUDY Cinch Home Services

AskNicely helped Cinch Home Services improve customer experience in a crowded home warranty market. Cinch used AskNicely to collect feedback, manage cases, and automate review requests. Their NPS sco...re rose from -13.7 to over 40, a nearly 400% increase. They saw a 31% rise in resolved detractor cases and a 73% decrease in time to close cases. Google reviews increased by 63% after using AskNicely's review request feature.

Consumer Services

CASE STUDY Shine

AskNicely helps Shine collect customer feedback and empower frontline technicians. Shine uses AskNicely to build a customer service culture. Locations with higher AskNicely scores see more revenue an...d repeat customers. The platform lets Shine reward great work in real time. The app is fun and easy for technicians to use.

The Frontline Success Platform by AskNicely

Frequently Asked Questions(FAQ)

for AskNicely

What is AskNicely?

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.

Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.

What is AskNicely used for?

AskNicely is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Automated Workflows .