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Medallia Experience Cloud vs Betterworks Engage: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Experience Cloud vs. Betterworks Engage is based on a specific set of business needs and context. The comparison uses 3017 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Betterworks Engage

Medallia Experience Cloud, Betterworks Engage, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Betterworks Engage focuses on Engaging Conversational Surveys, Performance Management, Coaching, Training & Onboarding, etc.

"Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. " - Nicole Myers

"Betterworks is our tool to solidify our core values of innovation, diversity, inclusion and collaboration. " - Natalie Collier

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Betterworks Engage for

Software Failure Risk

  • medium

logo Betterworks Engage

Focus area

Betterworks Engage is better than Medallia Experience Cloud for

Software Failure Risk

  • medium

About

SaaS platform to reveal customer insights, and make them actionable

Feedback Management Platform to collect honest feedback from employees

Age

2001

Financials

SERIES F

SERIES B

Business Need

Total Processes
(we found evidences for)

50

15

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


training & onboarding


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Improve ROI

  • Scale best practices

  • Improve visibility

  • Enhance customer relationships

  • Improve internal communications

  • See 2 more

Top Channels

Channels Used

  • e-mail

  • e-mail

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting