Comparison Summary
Medallia Experience Cloud: Medallia-experience-cloud provides insights into customer and employee sentiment via feedback surveys and analytics. Customer journeys and contact center interactions are also analyzed.
Customer Thermometer: Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than Customer Thermometer for
Software Failure Risk
Customer Thermometer
Focus area
Customer Thermometer is better than Medallia Experience Cloud for
Software Failure Risk
Medallia Experience Cloud and Customer Thermometer: Customer Satisfaction Data
Medallia Experience Cloud in Action: Unique Use Cases
What makes Medallia Experience Cloud ideal for Collecting Direct Feedback?
Why is Medallia Experience Cloud the best choice for Engaging Conversational Surveys?
What Are the key features of Medallia Experience Cloud for Customer Experience Management?
How does Medallia Experience Cloud address your Rating And Review Management Challenges?
Customer Thermometer in Action: Unique Use Cases
What solutions does Customer Thermometer provide for Helpdesk Management?
About
SaaS platform to reveal customer insights, and make them actionable
Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips
Age
2001
Financials
SERIES F
PRIVATE
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
