Comparison Summary
This comparison report of Medallia Experience Cloud vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 5876 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and Delighted platform
Medallia Experience Cloud, Delighted platform, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
"The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. " - Brian Powers
"We were missing out on hearing about the average user that is using our existing product, so we wanted to add that to our repertoire. With NPS, we sample everyone and receive more diverse product feedback. " - Zoe Soto
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than Delighted platform for
Software Failure Risk
Delighted platform
Focus area
Delighted platform is better than Medallia Experience Cloud for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Customer feedback tool to gather actionable feedback from your customers
Age
2001
Financials
SERIES F
SEED
Business Need
Total Processes
(we found evidences for)
50
53
Total Goals
(we found evidences for)
13
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Launch new products
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Enter new markets internationally or locally
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve brand engagement
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Improve ROI
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Improve stakeholder relations
- See 10 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
Top Channels
Channels Used
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promotions
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e-mail
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website
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mobile
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chat
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text SMS
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Slack
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social media
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mobile app
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phone calls
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review sites
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Glassdoor
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offline
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Whatsapp
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on premises
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point of sale
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print media
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Amazon
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display advertisement
- See 16 more
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promotions
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e-mail
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website
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mobile
-
chat
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text SMS
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Slack
-
social media
-
mobile app
-
phone calls
-
review sites
-
Glassdoor
-
offline
-
Whatsapp
-
on premises
-
point of sale
-
print media
-
Amazon
-
display advertisement
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
