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Medallia Experience Cloud vs Delighted platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Experience Cloud medium Failure Risk for Delighted platform medium
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Comparison Summary

This comparison report of Medallia Experience Cloud vs. Delighted platform is based on a specific set of business needs and context. The comparison uses 5876 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Delighted platform

Medallia Experience Cloud, Delighted platform, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Delighted platform focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. " - John White

"When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions. " - Olivia Krusel

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Delighted platform for

Software Failure Risk

  • medium

logo Delighted platform

Focus area

Delighted platform is better than Medallia Experience Cloud for

Software Failure Risk

  • medium

About

SaaS platform to reveal customer insights, and make them actionable

Customer feedback tool to gather actionable feedback from your customers

Age

2001

Financials

SERIES F

SEED

Business Need

Total Processes
(we found evidences for)

50

53

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (296)

Read Reviews (581)

measuring net promoter score

Read Reviews (76)

Read Reviews (243)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (66)

engagement management

Read Reviews (130)

Read Reviews (75)

engaging and following up

Read Reviews (90)

Read Reviews (63)

customer case management

Read Reviews (72)

Read Reviews (1)

rating and review management

Read Reviews (54)

Read Reviews (14)

helpdesk management

Read Reviews (32)

Read Reviews (32)

sales call management

Read Reviews (23)

Read Reviews (0)

call recording

Read Reviews (14)

Read Reviews (0)

call analytics

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (21)

Read Reviews (4)

communication management

Read Reviews (20)

Read Reviews (26)

sending & publishing communications

Read Reviews (8)

Read Reviews (26)

social media management

Read Reviews (18)

Read Reviews (23)

social media analytics

Read Reviews (11)

Read Reviews (20)

engaging on social media

Read Reviews (4)

Read Reviews (1)

lifetime value management

Read Reviews (9)

Read Reviews (6)

reputation management

Read Reviews (4)

Read Reviews (0)

performance management

Read Reviews (4)

Read Reviews (1)

workflow management

Read Reviews (4)

Read Reviews (9)

relationship management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (1)

Read Reviews (3)

lead qualification: technographic

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (1)

Read Reviews (11)

loyalty management

Read Reviews (1)

Read Reviews (4)

knowledge management

Read Reviews (1)

Read Reviews (2)

creating contact list

Read Reviews (0)

Read Reviews (4)

contact list management

Read Reviews (0)

Read Reviews (14)

creating contact list

Read Reviews (0)

Read Reviews (4)

training & onboarding

Read Reviews (0)

Read Reviews (8)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (8)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

content sharing

Read Reviews (0)

Read Reviews (6)

content management

Read Reviews (0)

Read Reviews (7)

content sharing

Read Reviews (0)

Read Reviews (6)

campaign management

Read Reviews (0)

Read Reviews (5)

products & pricelist management

Read Reviews (0)

Read Reviews (3)

referral management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

  • promotions

  • e-mail

  • website

  • mobile

  • chat

  • text SMS

  • Slack

  • social media

  • mobile app

  • phone calls

  • review sites

  • Glassdoor

  • offline

  • Whatsapp

  • on premises

  • point of sale

  • print media

  • Amazon

  • display advertisement

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting