Medallia Experience Cloud vs. GetFeedback: Customer Feedback Management Solution Comparison 2025

Overview: Medallia Experience Cloud and GetFeedback as Customer Feedback Management Category solutions.

Medallia Experience Cloud and GetFeedback both serve as solutions in the Customer Feedback Management space, each catering to unique operational needs. Medallia Experience Cloud excels in providing comprehensive customer insights with strong analytics and a wide array of feedback collection activities. GetFeedback focuses on improving customer satisfaction and ROI through extensive feedback capabilities and ease of integration, aligning well with larger enterprises.

Medallia Experience Cloud and GetFeedback: Best Use cases based on the customer satisfaction data

Medallia Experience Cloud

Key Capabilities Supported

Medallia Experience Cloud supports gathering direct feedback, conducting engaging conversational surveys, and managing customer experience efficiently, tailored to meet operational needs. read more →

GetFeedback excels in collecting feedback and measuring net promoter scores, with automated workflows enhancing operational efficiency. read more →

Business Goals

Medallia Experience Cloud aims to deliver a 360-degree view of customers and draw insights from customer experience data to enhance employee and product experiences. read more →

GetFeedback focuses on improving customer satisfaction, acquiring new customers, and scaling best practices to boost ROI. read more →

Core Features

Medallia Experience Cloud boasts robust analytics and custom reporting features, catering to diverse user needs through extensive integration capabilities. read more →

GetFeedback offers strong integration and analytics capabilities with custom reporting options designed for varied user preferences. read more →

Vendor Support

Medallia Experience Cloud provides extensive 24/7 support, including email, chat, and phone options. read more →

GetFeedback has 24/7 support available, along with email and chat support options, ensuring users have access to assistance. read more →

Segments and Industries

Medallia Experience Cloud is favored by small to large enterprises with strong traction in hospitality, retail, and computer software industries. read more →

GetFeedback predominantly serves enterprise and large enterprises in IT and computer software industries, aligning with their advanced needs. read more →

Operational Alignment

Medallia Experience Cloud fits well in operational workflows by supporting a range of feedback channels, making it suitable for businesses with diverse feedback needs. read more →

GetFeedback integrates smoothly into enterprise workflows, focusing on feedback channels like promotions and user-generated content. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Medallia Experience Cloud and GetFeedback

What makes Medallia Experience Cloud and GetFeedback ideal for Collecting Direct Feedback?

Medallia Experience Cloud and Getfeedback both collect customer feedback through surveys. Medallia Experience Cloud allows companies to gather feedback across multiple channels, including web, social, mobile, and contact centers. Getfeedback offers a variety of survey types, including those that measure customer satisfaction and Net Promoter Scores. While both tools collect customer feedback and provide insights, Medallia Experience Cloud is stronger in its focus on Net Promoter Scores and the complexity of customer experience journeys. A limitation of Getfeedback is that it can have integration issues with other software.

"...More and more Western Union employees are embracing the power of customer feedback and acting on it..." Peer review by Stephanie Pendolino, Director of Customer & Agent Insights, Western Union

"...We have seen a large increase in the amount of initial CSAT responses we receive after implementing this...." Peer review by Scott Superko, Senior Analyst, Renewals and Customer Success Operations, Okta, Inc.

How efficiently Does Medallia Experience Cloud and GetFeedback manage your Engaging Conversational Surveys?

Medallia Experience Cloud and GetFeedback both focus on increasing survey engagement. Medallia Experience Cloud helps improve engagement by providing dashboards and reports to monitor customer opinions and staff interactions, while Getfeedback provides features like survey logic and merge fields to personalize surveys. GetFeedback makes it easy to create visually engaging surveys, while Medallia Experience Cloud struggles with transparency for customers during the survey process. Both tools have limitations, such as requiring external email delivery tools or having long turnaround times for support.

"...It's helping my company engage and align toward a common goal, particularly at the top where policies and processes are set..." Peer review by Administrator in Telecommunications

"...The ability to quickly develop and deploy surveys has allowed us to be more confident in decision making, along with improving our engagement with both employees and customers...." Peer review by Michael G., Information Technology and Services