Medallia Experience Cloud vs Intouch survey: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Experience Cloud medium Failure Risk for Intouch survey low

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Comparison Summary

This comparison report of Medallia Experience Cloud vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 3255 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Intouch survey

Medallia Experience Cloud, Intouch survey, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

"The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. " - Brian Powers

"Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. " - Andrew B

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Intouch survey for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Intouch survey

Focus area

Intouch survey is better than Medallia Experience Cloud for

Collecting direct feedback

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Medallia Experience Cloud

About

SaaS platform to reveal customer insights, and make them actionable

Feedback Collection Software to collect customer feedback to drive improvements

Age

2001

Financials

SERIES F

IPO

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (296)

Read Reviews (73)

measuring net promoter score

Read Reviews (76)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (18)

engagement management

Read Reviews (130)

Read Reviews (15)

engaging and following up

Read Reviews (90)

Read Reviews (10)

customer case management

Read Reviews (72)

Read Reviews (3)

rating and review management

Read Reviews (54)

Read Reviews (1)

helpdesk management

Read Reviews (32)

Read Reviews (20)

sales call management

call recording

call analytics

sales review & feedback

Read Reviews (21)

Read Reviews (0)

communication management

Read Reviews (20)

Read Reviews (7)

sending & publishing communications

collaboration

white labeling

lifetime value management

cross selling

coaching

reputation management

Read Reviews (4)

Read Reviews (0)

performance management

Read Reviews (4)

Read Reviews (0)

workflow management

Read Reviews (4)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

loyalty management

event management

campaign analytics

Read Reviews (0)

Read Reviews (2)

campaign management

campaign analytics

capturing leads

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Improve digital and social presence
Improve internal communications
Launch new products
Enter new markets internationally or locally
Acquire customers
Improve efficiency
Scale best practices
Increase sales & revenue
Grow market share
Improve brand engagement
Improve ROI
Improve stakeholder relations
See 10 more

Enhance customer relationships
Acquire customers
Scale best practices
Improve brand engagement
Increase average basket value
Improve efficiency
Build brand awareness
Improve digital and social presence
Improve ROI
Launch new products
See 7 more

Top Channels

Channels Used

mobile
social media
phone calls
offline
on premises
promotions
point of sale
mobile app
See 5 more

mobile
social media
phone calls
offline
on premises
promotions
point of sale
mobile app
See 5 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Medallia Experience Cloud vs Intouch survey: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Medallia Experience Cloud vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 3255 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Intouch survey

Medallia Experience Cloud, Intouch survey, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Intouch survey for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Intouch survey

Focus area

Intouch survey is better than Medallia Experience Cloud for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Medallia Experience Cloud

Get a personalised risk report for Intouch survey

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.