Comparison Summary
This comparison report of Medallia Experience Cloud vs. Qualtrics CoreXM is based on a specific set of business needs and context. The comparison uses 9281 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and Qualtrics CoreXM
Medallia Experience Cloud, Qualtrics CoreXM, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
Qualtrics CoreXM focuses on Collecting Feedback, Engaging Conversational Surveys with E-Mail, Market Research, Helpdesk Management, etc.
"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. " - John White
"The Qualtrics link back to design and development allows us to build breakthrough products " - Under Armour
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than Qualtrics CoreXM for
Software Failure Risk
Qualtrics CoreXM
Focus area
Qualtrics CoreXM is better than Medallia Experience Cloud for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Experience Management Software to gather experience insights and take action
Age
2001
2002
Financials
SERIES F
SERIES C
Business Need
Total Processes
(we found evidences for)
50
65
Total Goals
(we found evidences for)
13
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Improve digital and social presence
-
Improve internal communications
-
Launch new products
-
Enter new markets internationally or locally
-
Acquire customers
-
Improve efficiency
-
Scale best practices
-
Increase sales & revenue
-
Grow market share
-
Improve brand engagement
-
Improve ROI
-
Improve stakeholder relations
- See 10 more
-
Enhance customer relationships
-
Acquire customers
-
Grow market share
-
Improve brand engagement
-
Increase sales & revenue
-
Build brand awareness
-
Improve ROI
-
Launch new products
-
Scale best practices
-
Increase customer life time value
-
Enter new markets internationally or locally
-
Improve internal communications
-
Establish thought leadership
-
Improve digital and social presence
-
Improve stakeholder relations
-
Manage risk
-
Improve consistency
-
Improve efficiency
- See 15 more
Top Channels
Channels Used
-
e-mail
-
website
-
phone calls
-
offline
-
chat
-
social media
-
video
-
promotions
-
events
-
trade shows
-
on premises
-
newsletter
-
point of sale
-
display advertisement
-
Facebook page
-
Facebook
-
text SMS
-
Instagram
-
Twitter
-
Slack
- See 17 more
-
e-mail
-
website
-
phone calls
-
offline
-
chat
-
social media
-
video
-
promotions
-
events
-
trade shows
-
on premises
-
newsletter
-
point of sale
-
display advertisement
-
Facebook page
-
Facebook
-
text SMS
-
Instagram
-
Twitter
-
Slack
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
