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Medallia Experience Cloud vs ServiceGuru Kiosk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Experience Cloud medium Failure Risk for ServiceGuru Kiosk medium
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Comparison Summary

This comparison report of Medallia Experience Cloud vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 2930 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and ServiceGuru Kiosk

Medallia Experience Cloud, ServiceGuru Kiosk, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

"The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. " - Brian Powers

"The statistics and data gathered from the kiosk speaks for itself in comparison to other avenues customers have online. In 8 weeks, we received over 700 reviews vs. less than 20 from ALL other review outlets combined! Easy to use, takes up minimal s...pace, and is highly effective in my field of work!! " - Joe T.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than ServiceGuru Kiosk for

Software Failure Risk

  • medium

logo ServiceGuru Kiosk

Focus area

Software Failure Risk

  • medium

About

SaaS platform to reveal customer insights, and make them actionable

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Age

2001

Financials

SERIES F

Business Need

Total Processes
(we found evidences for)

50

12

Total Goals
(we found evidences for)

13

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (296)

Read Reviews (19)

measuring net promoter score

Read Reviews (76)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (2)

engagement management

Read Reviews (130)

Read Reviews (0)

engaging and following up

Read Reviews (90)

Read Reviews (0)

customer case management

Read Reviews (72)

Read Reviews (0)

rating and review management

Read Reviews (54)

Read Reviews (28)

helpdesk management

Read Reviews (32)

Read Reviews (3)

sales call management

Read Reviews (23)

Read Reviews (0)

call recording

Read Reviews (14)

Read Reviews (0)

call analytics

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (21)

Read Reviews (5)

communication management

Read Reviews (20)

Read Reviews (0)

sending & publishing communications

Read Reviews (8)

Read Reviews (0)

social media management

Read Reviews (18)

Read Reviews (0)

social media analytics

Read Reviews (11)

Read Reviews (0)

engaging on social media

Read Reviews (4)

Read Reviews (0)

lifetime value management

Read Reviews (9)

Read Reviews (0)

reputation management

Read Reviews (4)

Read Reviews (0)

performance management

Read Reviews (4)

Read Reviews (0)

workflow management

Read Reviews (4)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

Top Channels

Channels Used

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting