Comparison Summary
This comparison report of Medallia Experience Cloud vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 2930 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and ServiceGuru Kiosk
Medallia Experience Cloud, ServiceGuru Kiosk, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.
"One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. " - Aisling Hassell
"Since we have implemented ServiceGuru it has helped drive the support staff (MA's and PSR's) to go above and beyond which has been great! Patients have liked giving their feedback and knowing their opinion matters to us. " - Karen C.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than ServiceGuru Kiosk for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Customer Service Review Tool to Collect and Measure Reviews at the Point of Service
Age
2001
Financials
SERIES F
Business Need
Total Processes
(we found evidences for)
50
12
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Launch new products
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Enter new markets internationally or locally
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve brand engagement
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Improve ROI
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Improve stakeholder relations
- See 10 more
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Improve digital and social presence
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Enhance customer relationships
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Grow market share
Top Channels
Channels Used
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offline
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on premises
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review sites
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promotions
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social media
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Facebook
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Yelp
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website
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e-mail
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coupons
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Tripadvisor
- See 8 more
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offline
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on premises
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review sites
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promotions
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social media
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Facebook
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Yelp
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website
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e-mail
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coupons
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Tripadvisor
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
