Comparison Summary
Medallia Experience Cloud: Medallia-experience-cloud provides insights into customer and employee sentiment via feedback surveys and analytics. Customer journeys and contact center interactions are also analyzed.
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than SmartSurvey for
Software Failure Risk
SmartSurvey
Focus area
SmartSurvey is better than Medallia Experience Cloud for
Software Failure Risk
Medallia Experience Cloud and SmartSurvey: Customer Satisfaction Data
Most deployed common Use Cases for Medallia Experience Cloud and SmartSurvey
How does Medallia Experience Cloud and SmartSurvey facilitate Collecting Direct Feedback?
How does Medallia Experience Cloud and SmartSurvey facilitate Engaging Conversational Surveys?
Medallia Experience Cloud in Action: Unique Use Cases
How can Medallia Experience Cloud optimize your Customer Experience Management Workflow?
How does Medallia Experience Cloud address your Rating And Review Management Challenges?
What Are the key features of Medallia Experience Cloud for Call Center Voice & Sentiment Analytics?
SmartSurvey in Action: Unique Use Cases
How can SmartSurvey enhance your Social Media Management process?
How does SmartSurvey address your Communication Management Challenges?
What solutions does SmartSurvey provide for Market Research?
About
SaaS platform to reveal customer insights, and make them actionable
Feedback Management Tool to create online surveys and forms
Age
2001
Financials
SERIES F
PRIVATE
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
