Comparison Summary
Medallia Experience Cloud: Medallia-experience-cloud provides insights into customer and employee sentiment via feedback surveys and analytics. Customer journeys and contact center interactions are also analyzed.
SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than SmileBack for
Software Failure Risk
Medallia Experience Cloud and SmileBack: Customer Satisfaction Data
Medallia Experience Cloud in Action: Unique Use Cases
How can Medallia Experience Cloud enhance your Collecting Direct Feedback process?
Why is Medallia Experience Cloud the best choice for Engaging Conversational Surveys?
Why is Medallia Experience Cloud the best choice for Customer Experience Management?
SmileBack in Action: Unique Use Cases
How can SmileBack optimize your Rating And Review Management Workflow?
How does SmileBack address your Helpdesk Management Challenges?
About
SaaS platform to reveal customer insights, and make them actionable
Customer satisfaction platform, simple to use but deep in insights
Age
2001
Financials
SERIES F
PRIVATE
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
