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Medallia Experience Cloud vs Sogolytics: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Experience Cloud vs. Sogolytics is based on a specific set of business needs and context. The comparison uses 8198 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Sogolytics

Medallia Experience Cloud, Sogolytics, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Sogolytics focuses on Customer Feedback Management, Engagement Management, Helpdesk Management with Phone Calls, Social Media Management with Social Media, etc.

"Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. " - Nicole Myers

"My job requires building consensus among several hundred shareholders. SoGo enables me to quickly and easily develop actionable insights and make data-driven decisions. " - Brian Colluci

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Sogolytics for

Software Failure Risk

  • medium

logo Sogolytics

Focus area

Sogolytics is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Actionable survey data with advanced data management and enterprise online survey software

Age

2001

2013

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

67

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


lead qualification


competitive intelligence


loyalty management


knowledge management







training & onboarding


proposal & quote management



sales document management

proposal & quote management



campaign management




business development



content management


community building


contact list management


products & pricelist management


opportunity management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve brand engagement

  • Launch new products

  • Build brand awareness

  • Scale best practices

  • Improve ROI

  • Shorten ramp up time

  • Improve efficiency

  • Increase sales & revenue

  • Establish thought leadership

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • social media

  • e-mail

  • website

  • offline

  • promotions

  • phone calls

  • video

  • games

  • user generated content

  • blogs

  • omnichannel

  • chat

  • mobile

  • text SMS

  • Facebook

  • causes and charity

  • newsletter

  • mobile app

  • coupons

  • trade shows

  • events

  • See 18 more
  • social media

  • e-mail

  • website

  • offline

  • promotions

  • phone calls

  • video

  • games

  • user generated content

  • blogs

  • omnichannel

  • chat

  • mobile

  • text SMS

  • Facebook

  • causes and charity

  • newsletter

  • mobile app

  • coupons

  • trade shows

  • events

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting