Comparison Summary
This comparison report of Medallia Experience Cloud vs. Sogolytics is based on a specific set of business needs and context. The comparison uses 8198 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and Sogolytics
Medallia Experience Cloud, Sogolytics, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
Sogolytics focuses on Customer Feedback Management, Engagement Management, Helpdesk Management with Phone Calls, Social Media Management with Social Media, etc.
"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. " - John White
"Found the so go surveys platform work very well for my dissertation research. They are powerful, readily customizable and intersected well with SPSS. Everything about my survey looked professional. I enjoyed tracking responses to my survey. because ...everything happens immediately, I could tell what approaches were working best to encourage survey enrolment. " - Paul Horn
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than Sogolytics for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Actionable survey data with advanced data management and enterprise online survey software
Age
2001
2013
Financials
SERIES F
PRIVATE
Business Need
Total Processes
(we found evidences for)
50
67
Total Goals
(we found evidences for)
13
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Launch new products
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Enter new markets internationally or locally
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve brand engagement
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Improve ROI
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Improve stakeholder relations
- See 10 more
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Enhance customer relationships
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Acquire customers
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Improve brand engagement
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Launch new products
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Build brand awareness
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Scale best practices
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Improve ROI
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Shorten ramp up time
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Improve efficiency
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Increase sales & revenue
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Establish thought leadership
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Improve internal communications
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Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
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social media
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e-mail
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website
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offline
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promotions
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phone calls
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video
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games
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user generated content
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blogs
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omnichannel
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chat
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mobile
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text SMS
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Facebook
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causes and charity
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newsletter
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mobile app
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coupons
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trade shows
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events
- See 18 more
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social media
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e-mail
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website
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offline
-
promotions
-
phone calls
-
video
-
games
-
user generated content
-
blogs
-
omnichannel
-
chat
-
mobile
-
text SMS
-
Facebook
-
causes and charity
-
newsletter
-
mobile app
-
coupons
-
trade shows
-
events
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
