Sogolytics Overview
Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sogolytics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sogolytics.
Sogolytics Use-Cases and Business Priorities: Customer Satisfaction Data
Sogolytics works with different mediums / channels such as Phone Calls. and Social Media.
Sogolytics's features include Feedback Surveys, Templates, Personalization, etc. and Sogolytics support capabilities include Chat Support, Phone Support, Email Support, etc. also Sogolytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"Intuitive back-end interface , fair pricing , clear questionnaire layout suitable for research in different cultural contexts" - Dr. Mag. Lorenz Probst
Peer review evidence (same sources as the product rating summary)
"...We survey clients after implementation and training...." Peer review by Sarah B, VP of Product Management
"...advanced and easily customizable survey features enabled Ulysses Learning to quickly turn a client requirement into an engaging survey that could be deployed in hours, not days...." Case Study Ulysses Learning
"...Improve customer experiences by giving your call center and front-line employees the right tools to streamline the process...." SoGoSurvey: The Complete Customer Service Management Solution
Sogolytics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sogolytics
Top Industries
- Education
- Financial Services
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Sogolytics is popular in Education, Financial Services, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.
Sogolytics Customer wins, Customer success stories, Case studies
How can Sogolytics optimize your Customer Feedback Management Workflow?
How can Sogolytics enhance your Engagement Management process?
What makes Sogolytics ideal for Helpdesk Management?
What makes Sogolytics ideal for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Intuitive back-end interface , fair pricing , clear questionnaire layout suitable for research in different cultural contexts Testimonial By Dr. Mag. Lorenz Probst |
|
The International Matrix Management Institute selected SoGoSurvey because of its great report formatting. Clients enter their data and we can send them nicely formatted PowerPoint and Word files. It’s easy, it works, and it’s economical. Testimonial By Paula Martin |
|
SoGo survey tool is far superior and easy to use than any other available. Our respondents told us it looked good and was easy to use. The reporting available was also fantastic. We were able to quickly put together reporting that gave us the information we and our industries needed. Without doubt ...the best survey product on the market! Thanks SoGoSurvey team! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dr. Mag. Lorenz Probst LP PHD | Centre for Development Research BOKU | University of Natural Resources and Life Sciences |
Intuitive back-end interface , fair pricing , clear questionnaire layout suitable for research in different cultural contexts Testimonial By Dr. Mag. Lorenz Probst |
|
Paula Martin CEO International Matrix Management Institute |
The International Matrix Management Institute selected SoGoSurvey because of its great report formatting. Clients enter their data and we can send them nicely formatted PowerPoint and Word files. It’s easy, it works, and it’s economical. Testimonial By Paula Martin |
|
Suzanne Beck Director and Senior Consultant Blue Sky Recruitment |
SoGo survey tool is far superior and easy to use than any other available. Our respondents told us it looked good and was easy to use. The reporting available was also fantastic. We were able to quickly put together reporting that gave us the information we and our industries needed. Without doubt ...the best survey product on the market! Thanks SoGoSurvey team! |
Virginia Physicians for Women - Healthcare - Medium
T3 Expo - Events Services - Medium
Welcome to Sogolytics!
Frequently Asked Questions (FAQ)
What buyers ask before choosing Sogolytics
What is Sogolytics?
Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers.
Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.
What is Sogolytics used for?
What are the top features of Sogolytics?
Who uses Sogolytics?
What are Sogolytics alternatives?
Where is Sogolytics located?
Peers used Sogolytics for customer feedback management and engagement management
Sogolytics Competitors
Sogolytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
Sogolytics Integrations
Sogolytics integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sogolytics
Overall Risk Meter
Top Failure Risks for Sogolytics
Sogolytics News
Sogolytics Releases First National Credit Union Member Experience Benchmarks
Sogolytics released the Credit Union Member Experience Index 2026, providing the first national benchmark for credit union member experience. The index measures six dimensions, including satisfaction and Net Promoter Score, offering credit unions a baseline for comparison. This independent study highlights key areas like trust and value, with Gen Z showing the largest trust gap.
July 2026 Sogolytics Updates: Sprint 33.1
Sogolytics has released Sprint 33.1, featuring significant product enhancements. Key updates include native integrations with Microsoft Teams and Slack for survey distribution, an expanded Integration Hub for workflow automation, and advanced data management tools like Derived Fields. The release also introduces improved security measures, such as Multi-Factor Authentication, and various usability improvements across the platform.
Sogolytics Joins the PointClickCare Marketplace
Sogolytics is now listed on the PointClickCare Marketplace, enabling automated resident and patient experience surveys within the PointClickCare system. This integration allows senior care providers to trigger real-time feedback requests tied to admission, discharge, and transfer events, enhancing the feedback loop and reducing manual data handling. The integration supports U.S. and Canadian customers, ensuring HIPAA compliance and ISO 27001 certification.
Sogolytics CX Index: Entertainment Overtakes Financial Services in CX Rankings as Loyalty Polarizes in Q2
Sogolytics released its Q2 2026 Experience Index, highlighting shifts in customer loyalty and industry rankings. Entertainment and media overtook financial services in CX rankings. The study shows increased customer decisiveness and concerns about AI privacy. Sogolytics' index tracks U.S. customer satisfaction and loyalty across nine industries.
Sogolytics Profile
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
PRIVATE
How can Sogolytics enhance your Social Media Management process?