Product and Vendor News

Customer stories

Product Business Settings

Sogolytics is popular in Education, Financial Services, and Hospital & Health Care industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Marketing Automation
Email Marketing
CRM
Help Desk

Sogolytics Product Overview

Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

How satisfied the customers are with Sogolytics use-cases

Reviews

"I finally found an online survey tool I like better than Survey Monkey; this vlog explains why." - Michelle Malkin
"We are really pleased with the SoGoSurvey tool. Three top things that come to mind from our collaboration with SoGo are: 1 – Terrific client support. 2 – The system is always online; never any downtime or bugs at all. It is very reliable. 3- We are ...getting answers to our questions and making improvements/tweaks to our processes here to provide our clients with best results." - Mark Pearl

Sogolytics Customer Insights, Testimonials and Case Studies

How can Sogolytics enhance your Customer Feedback Management process?

How can Sogolytics enhance your Engagement Management process?

What solutions does Sogolytics provide for Helpdesk Management?

How efficiently Does Sogolytics manage your Social Media Management?

What benefits does Sogolytics offer for Communication Management?

What is Sogolytics?

Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers.

Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.

Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.

What is Sogolytics used for?

Sogolytics is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Sogolytics?

Feedback surveys, Templates and Personalization are some of the top features of Sogolytics.

Who uses Sogolytics?

Sogolytics is used by Education, Financial Services and Hospital & Health Care among other industries.

What are Sogolytics alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Sogolytics.

Where is Sogolytics located?

Sogolytics is headquartered at 2291 Wood Oak Drive, Suite 300, Herndon, VA 20171.

11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Sogolytics testimonial

Michelle Malkin

Student

Michigan State University School of Criminal Justice

I finally found an online survey tool I like better than Survey Monkey; this vlog explains why. Testimonial By Michelle Malkin
Sogolytics testimonial

Mark Pearl

Founder, MD

The Center for Morton’s Neuroma

We are really pleased with the SoGoSurvey tool. Three top things that come to mind from our collaboration with SoGo are: 1 – Terrific client support. 2 – The system is always online; never any downtime or bugs at all. It is very reliable. 3- We are getting answers to our questions and making improv...ements/tweaks to our processes here to provide our clients with best results.

Testimonial By Mark Pearl
Sogolytics testimonial

Dr. Mag. Lorenz Probst

LP PHD | Centre for Development Research

BOKU | University of Natural Resources and Life Sciences

Intuitive back-end interface , fair pricing , clear questionnaire layout suitable for research in different cultural contexts Testimonial By Dr. Mag. Lorenz Probst
CUSTOMERS TESTIMONIALS
Sogolytics testimonial

Michelle Malkin

Student

Michigan State University School of Criminal Justice

I finally found an online survey tool I like better than Survey Monkey; this vlog explains why. Testimonial By Michelle Malkin
Sogolytics testimonial

Mark Pearl

Founder, MD

The Center for Morton’s Neuroma

We are really pleased with the SoGoSurvey tool. Three top things that come to mind from our collaboration with SoGo are: 1 – Terrific client support. 2 – The system is always online; never any downtime or bugs at all. It is very reliable. 3- We are getting answers to our questions and making improv...ements/tweaks to our processes here to provide our clients with best results.

Testimonial By Mark Pearl
Sogolytics testimonial

Dr. Mag. Lorenz Probst

LP PHD | Centre for Development Research

BOKU | University of Natural Resources and Life Sciences

Intuitive back-end interface , fair pricing , clear questionnaire layout suitable for research in different cultural contexts Testimonial By Dr. Mag. Lorenz Probst

Archbright - Human Resources

Sogolytics helped Archbright improve survey efficiency by 92%. Archbright used the experience management platform to streamline feedback collection. The solution made survey design and reporting fast...er. Archbright saw better data management and higher response rates. The platform supported their human resources goals.

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Virginia Physicians for Women - Healthcare

Sogolytics helped Virginia Physicians for Women improve their experience management. The healthcare provider used Sogolytics's platform to gather feedback and insights. This allowed them to better un...derstand patient needs. The solution made it easier to collect and analyze data. Virginia Physicians for Women enhanced their service quality with these insights.

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Bay Village Schools - Education - Medium

Sogolytics helped Bay Village Schools reach a 60% voter approval rate for a critical bond election. The district used Sogolytics’ AI-powered platform to engage 2,500 students’ families and the wider ...community. Secure, multi-channel survey distribution prevented ballot stuffing and ensured data integrity. Real-time reporting enabled ongoing community dialogue and trust. The platform supported budget validation and improved two-way communication.

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Association for Utah Community Health (AUCH) - Hospital & Health Care - Large

Sogolytics helped the Association for Utah Community Health (AUCH) cut report creation time by 90%. AUCH automated patient satisfaction surveys across 60 healthcare centers using SogoCX. Manual Excel... reporting was replaced with real-time insights. Reporting turnaround dropped from 6 weeks to just 1 week. AUCH now delivers faster, actionable feedback to improve patient care.

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T3 Expo - Events Services

Sogolytics helped T3 Expo improve their event management. T3 Expo used Sogolytics's experience management platform. The platform made it easier to collect and understand feedback. T3 Expo could make ...better decisions for their events. The solution helped T3 Expo deliver better experiences for their clients.

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Nova Pioneer Schools - Education - Medium

Sogolytics' AI-powered Customer Experience Platform helped Nova Pioneer Schools boost survey response rates by 175%. The school network unified feedback from 40 schools across Kenya and South Africa.... They replaced Google Forms, which had less than 20% response rates, with Sogolytics, achieving a new average of 55%. The platform enabled 90% of analytics to be completed in-platform, speeding up insights and supporting growth plans. Nova Pioneer now uses advanced survey tools to drive innovation in education.

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Welcome to Sogolytics!

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Peers used Sogolytics for customer feedback management and engagement management

Sogolytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.74/5

Read Reviews (208)
Custom Reports

4.34/5

Read Reviews (894)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.74/5

Read Reviews (208)
Custom Reports

4.34/5

Read Reviews (894)

Software Failure Risk Guidance

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for Sogolytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Sogolytics

Sogolytics News

Product
 

New SogoSurvey Pricing Plans: All Features For All Users

SogoSurvey has revamped its pricing plans, offering all features across Free Pro, Pro, and Pro Max packages, differentiating only by usage limits. This change allows users to access advanced survey tools like AI Survey Builder, multilingual support, and real-time reporting without upgrading plans. The update aims to simplify user experience and enhance survey capabilities.

Product
 

Sogolytics Sprint Release 32.5 Highlights

Sogolytics has launched Sprint Release 32.5, featuring a rebranding of the Engage platform to Sogolytics, a new left panel for easier navigation, and expanded language support with five new languages. The update also includes performance improvements, enhanced usability, and updates to survey distribution methods for a more secure experience.

Product
 

Employee Feedback for Franchisee Owners

Sogolytics' SogoEX platform aids franchise owners in collecting and analyzing employee feedback through customizable surveys. The platform offers pre-built templates for pulse, onboarding, and exit surveys, tailored to franchise dynamics. Key features include centralized dashboards, automated reporting, AI text analytics, and access-controlled data sharing, enabling franchisees to enhance employee engagement and brand consistency across locations.

Sogolytics Profile

Company Name

Sogolytics

Company Website

https://www.sogolytics.com/

Year Founded

2013

HQ Location

2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Employees

251-500

Social

Financials

PRIVATE