Sogolytics Overview
Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sogolytics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sogolytics.
Sogolytics Use-Cases and Business Priorities: Customer Satisfaction Data
Sogolytics works with different mediums / channels such as Phone Calls. and Social Media.
Sogolytics's features include Feedback Surveys, Templates, Personalization, etc. and Sogolytics support capabilities include Chat Support, Phone Support, Email Support, etc. also Sogolytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"Such a user friendly tool. Really easy to design surveys and work with the data to produce very clear and attractive reporting. It seems everything has been taken care to the point of colour matching company’s colours/logos.The support is great as w...ell." - Claudia Philipz
Peer review evidence (same sources as the product rating summary)
"...With SoGoSurvey's CX platform, you'll leverage touchpoints to measure customer metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) and turn insights into actions...." Peer review
"...I can see if they received the survey, read it, when they completed it, or what they did with it, so I know how to follow up with them...." Peer review by Chrissy Morse, Real Estate Administrator, World Vision
"...Improve customer experiences by giving your call center and front-line employees the right tools to streamline the process...." SoGoSurvey: The Complete Customer Service Management Solution
Sogolytics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sogolytics
Top Industries
- Education
- Financial Services
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Sogolytics is popular in Education, Financial Services, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.
Sogolytics Customer wins, Customer success stories, Case studies
How can Sogolytics enhance your Customer Feedback Management process?
What solutions does Sogolytics provide for Engagement Management?
How does Sogolytics facilitate Helpdesk Management?
How does Sogolytics facilitate Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Such a user friendly tool. Really easy to design surveys and work with the data to produce very clear and attractive reporting. It seems everything has been taken care to the point of colour matching company’s colours/logos.The support is great as well. Testimonial By Claudia Philipz |
|
When we were first looking for a company to host our survey and came across the offer you had at the time, I thought it was too good to be true. SoGoSurvey is really fast, extremely helpful – Support team correcting everything more than once for us when we needed help – and they are always very pro...fessional. |
|
The reports were very easy to use. It actually does the statistical analysis for you. I also found SoGoSurvey to be a good tool for online forms. I can easily export the data. Testimonial By Karen Ritch |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Claudia Philipz Partner Expertise |
Such a user friendly tool. Really easy to design surveys and work with the data to produce very clear and attractive reporting. It seems everything has been taken care to the point of colour matching company’s colours/logos.The support is great as well. Testimonial By Claudia Philipz |
|
Barbara Karlen Research Coordinator Vedam Birth Place Lab UBC Division of Midwifery |
When we were first looking for a company to host our survey and came across the offer you had at the time, I thought it was too good to be true. SoGoSurvey is really fast, extremely helpful – Support team correcting everything more than once for us when we needed help – and they are always very pro...fessional. |
|
Karen Ritch Vice President ESA Consulting |
The reports were very easy to use. It actually does the statistical analysis for you. I also found SoGoSurvey to be a good tool for online forms. I can easily export the data. Testimonial By Karen Ritch |
Virginia Physicians for Women - Healthcare - Medium
T3 Expo - Events Services - Medium
Welcome to Sogolytics!
Frequently Asked Questions (FAQ)
What buyers ask before choosing Sogolytics
What is Sogolytics?
Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers.
Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.
What is Sogolytics used for?
What are the top features of Sogolytics?
Who uses Sogolytics?
What are Sogolytics alternatives?
Where is Sogolytics located?
Peers used Sogolytics for customer feedback management and engagement management
Sogolytics Competitors
Sogolytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
Sogolytics Integrations
Sogolytics integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sogolytics
Overall Risk Meter
Top Failure Risks for Sogolytics
Sogolytics News
New SogoSurvey Pricing Plans: All Features For All Users
SogoSurvey has revamped its pricing plans, offering all features across Free Pro, Pro, and Pro Max packages, differentiating only by usage limits. This change allows users to access advanced survey tools like AI Survey Builder, multilingual support, and real-time reporting without upgrading plans. The update aims to simplify user experience and enhance survey capabilities.
Sogolytics Sprint Release 32.5 Highlights
Sogolytics has launched Sprint Release 32.5, featuring a rebranding of the Engage platform to Sogolytics, a new left panel for easier navigation, and expanded language support with five new languages. The update also includes performance improvements, enhanced usability, and updates to survey distribution methods for a more secure experience.
Employee Feedback for Franchisee Owners
Sogolytics' SogoEX platform aids franchise owners in collecting and analyzing employee feedback through customizable surveys. The platform offers pre-built templates for pulse, onboarding, and exit surveys, tailored to franchise dynamics. Key features include centralized dashboards, automated reporting, AI text analytics, and access-controlled data sharing, enabling franchisees to enhance employee engagement and brand consistency across locations.
Sogolytics Profile
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
PRIVATE
What makes Sogolytics ideal for Social Media Management?