Sogolytics Overview

Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sogolytics.

Other use cases:

  • Social Media Management
  • Communication Management
  • Training & Onboarding
  • Market Research
  • Advertisement
  • Campaign Management
  • Proposal & Quote Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sogolytics.

Other priorities:

  • Improve Brand Engagement
  • Launch New Products
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
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Sogolytics Use-Cases and Business Priorities: Customer Satisfaction Data

Sogolytics works with different mediums / channels such as Phone Calls. and Social Media.

Sogolytics's features include Feedback Surveys, Templates, Personalization, etc. and Sogolytics support capabilities include Chat Support, Phone Support, Email Support, etc. also Sogolytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"The International Matrix Management Institute selected SoGoSurvey because of its great report formatting. Clients enter their data and we can send them nicely formatted PowerPoint and Word files. It’s easy, it works, and it’s economical." - Paula Martin

Sogolytics, Alchemer Enterprise Feedback Management Platform, Qualtrics CoreXM, SmartSurvey, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sogolytics

Top Industries

  • Education
  • Financial Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Sogolytics is popular in Education, Financial Services, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Sogolytics Use Cases

What makes Sogolytics ideal for Customer Feedback Management?

How can Sogolytics enhance your Engagement Management process?

How efficiently Does Sogolytics manage your Helpdesk Management?

Why is Sogolytics the best choice for Social Media Management?

How does Sogolytics facilitate Communication Management?

48+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Sogolytics testimonial

Paula Martin

CEO

International Matrix Management Institute

The International Matrix Management Institute selected SoGoSurvey because of its great report formatting. Clients enter their data and we can send them nicely formatted PowerPoint and Word files. It’s easy, it works, and it’s economical. Testimonial By Paula Martin
Sogolytics testimonial

Marisa Geisler

MG Operations Manager

Hamline University

Ability for respondents to print out their responses once they’re finished, “Switch Invitations” feature that allows changes to be made even after a survey is live, ability to save and then return later to finish longer surveys. We were drawn to SoGoSurvey because it offers some very important and ...user-friendly features that meet our needs.

Testimonial By Marisa Geisler
Sogolytics testimonial

Amber Childress

Student

Colorado State University

A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress
CUSTOMERS TESTIMONIALS
Sogolytics testimonial

Paula Martin

CEO

International Matrix Management Institute

The International Matrix Management Institute selected SoGoSurvey because of its great report formatting. Clients enter their data and we can send them nicely formatted PowerPoint and Word files. It’s easy, it works, and it’s economical. Testimonial By Paula Martin
Sogolytics testimonial

Marisa Geisler

MG Operations Manager

Hamline University

Ability for respondents to print out their responses once they’re finished, “Switch Invitations” feature that allows changes to be made even after a survey is live, ability to save and then return later to finish longer surveys. We were drawn to SoGoSurvey because it offers some very important and ...user-friendly features that meet our needs.

Testimonial By Marisa Geisler
Sogolytics testimonial

Amber Childress

Student

Colorado State University

A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress

Case Studies

COMPANY INDUSTRY CASE STUDIES
Sogolytics case study
Consumer Services
Consumer Services
Case Study Sims Limited

Baseline Study Advances Employee Engagement

Read More
Sogolytics case study
Education
Education
Case Study Bay Village Schools

Comprehensive Listening Builds Community Support

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Sogolytics case study
Education
Education
Case Study The University of Newcastle Australia (UON)

Simple Solution Powers Complex Study

Read More

Video

Welcome to Sogolytics!

Video Thumbnail

Frequently Asked Questions(FAQ)

for Sogolytics

What is Sogolytics?

Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers.

Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.

Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.

What is Sogolytics used for?

Sogolytics is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Sogolytics?

Feedback surveys, Templates and Personalization are some of the top features of Sogolytics.

Who uses Sogolytics?

Sogolytics is used by Education, Financial Services and Hospital & Health Care among other industries.

What are Sogolytics alternatives?

Where is Sogolytics located?

Sogolytics is headquartered at 2291 Wood Oak Drive, Suite 300, Herndon, VA 20171.
lightning

Peers used Sogolytics for customer feedback management and engagement management

Sogolytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.74/5

Read Reviews (208)
Custom Reports

4.34/5

Read Reviews (894)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.74/5

Read Reviews (208)
Custom Reports

4.34/5

Read Reviews (894)

Software Failure Risk Guidance

?

for Sogolytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Sogolytics

Sogolytics Profile

Company Name

Sogolytics

Company Website

https://www.sogolytics.com/

Year Founded

2013

HQ Location

2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Employees

251-500

Social

Financials

PRIVATE