Comparison Summary
This comparison report of Medallia Experience Cloud vs. SurveyMonkey CX is based on a specific set of business needs and context. The comparison uses 3597 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and SurveyMonkey CX
Medallia Experience Cloud, SurveyMonkey CX, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
SurveyMonkey CX focuses on Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than SurveyMonkey CX for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Feedback management tool to build a CX program that adapts to customer needs
Age
2001
1999
Financials
SERIES F
PRIVATE
Business Need
Total Processes
(we found evidences for)
50
35
Total Goals
(we found evidences for)
13
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Launch new products
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Enter new markets internationally or locally
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Acquire customers
-
Improve efficiency
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Scale best practices
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Increase sales & revenue
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Grow market share
-
Improve brand engagement
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Improve ROI
-
Improve stakeholder relations
- See 10 more
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Enhance customer relationships
-
Increase sales & revenue
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Acquire customers
-
Grow market share
-
Improve ROI
-
Scale best practices
-
Enter new markets internationally or locally
- See 4 more
Top Channels
Channels Used
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social media
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promotions
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e-mail
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offline
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events
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trade shows
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phone calls
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chat
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causes and charity
- See 6 more
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social media
-
promotions
-
e-mail
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offline
-
events
-
trade shows
-
phone calls
-
chat
-
causes and charity
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
