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SurveyMonkey CX: Use-Cases, Insights and Reviews | 2024 Cuspera

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Feedback management tool to build a CX program that adapts to customer needs

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SurveyMonkey CX Overview

SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using SurveyMonkey CX.

Other use cases:

Competitive Intelligence
Helpdesk Management
Content Sharing
Collaboration
Training & Onboarding
Rating And Review Management
Online Polls

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Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SurveyMonkey CX.

Other priorities:

Acquire Customers
Grow Market Share
Improve ROI
Scale Best Practices
Enter New Markets Internationally Or Locally

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SurveyMonkey CX Use-Cases and Business Priorities: Customer Satisfaction Data

SurveyMonkey CX works with different mediums / channels such as Promotions.

SurveyMonkey CX's features include Embedded Survey Forms, Dashboard, Personalization, etc. and SurveyMonkey CX support capabilities include 24/7 Support, Chat Support, Email Support, etc. also SurveyMonkey CX analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Getting customer feedback and event feedback...." Peer review by G2 User

SurveyMonkey CX, SatisMeter, CustomerSure, Thematic, CustomerGauge, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveyMonkey CX

Top Industries

Financial Services
Human Resources
Real Estate

Popular in

Mid Market
Enterprise
Small Business

SurveyMonkey CX is popular in Financial Services, Human Resources, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on SurveyMonkey CX Use Cases

What benefits does SurveyMonkey CX offer for Collecting Feedback?

SurveyMonkey CX collects customer feedback and facilitates the management of customer experience through a dedicated platform. The platform provides real-time Net Promoter Score (NPS) trends, analytics, and a global view of customer satisfaction. Limitations include a lack of automated rewards for feedback contributions.

"...SurveyMonkey CX is a pretty straightforward platform for collecting NPS data globally...." Peer review by Michelle S., Marketing Contractor, Mechanical or Industrial Engineering

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How efficiently Does SurveyMonkey CX manage your Engaging Conversational Surveys?

How can SurveyMonkey CX optimize your Campaign Management Workflow?

How efficiently Does SurveyMonkey CX manage your Competitive Intelligence?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
United Way	NA	Case Study United Way With compassion, dedication and generosity, the United Way envisions a community where all individuals and families can achieve their potential through education, financial stability, and housing. Read More
Kajabi	NA	CASE STUDY Kajabi Achieved A 300% Increase In Survey Responses And Gained Deeper Insights Into Customer Needs Through Surveymonkey'S Customizable And User-Friendly Survey Solutions. Read More
Tweezerman Manufacturing	Manufacturing	CASE STUDY Tweezerman Achieved A 10% Increase In Customer Satisfaction And Improved Customer Feedback Collection By Utilizing Surveymonkey'S Tools. Read More

Frequently Asked Questions(FAQ)

for SurveyMonkey CX

What is SurveyMonkey CX used for?

SurveyMonkey CX is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Increase Sales & Revenue by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .