SurveyMonkey CX Overview

SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using SurveyMonkey CX.

Other use cases:

  • Competitive Intelligence
  • Helpdesk Management
  • Content Sharing
  • Collaboration
  • Training & Onboarding
  • Rating And Review Management
  • Online Polls
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Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SurveyMonkey CX.

Other priorities:

  • Acquire Customers
  • Grow Market Share
  • Improve ROI
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
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SurveyMonkey CX Use-Cases and Business Priorities: Customer Satisfaction Data

SurveyMonkey CX works with different mediums / channels such as Promotions.

SurveyMonkey CX's features include Embedded Survey Forms, Dashboard, Personalization, etc. and SurveyMonkey CX support capabilities include 24/7 Support, Chat Support, Email Support, etc. also SurveyMonkey CX analytics capabilities include Analytics, and Custom Reports.

Reviews

"...SurveyMonkey CX is one of the best software I have used in a while, it is so simple to use, but what I really like about this software is how easy it makes to get customer feedback, comments, ideas, etc. ...." Peer review by Crystal P., Telephone Agent, Telecommunications

SurveyMonkey CX, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveyMonkey CX

Top Industries

  • Financial Services
  • Human Resources
  • Real Estate

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SurveyMonkey CX is popular in Financial Services, Human Resources, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on SurveyMonkey CX Use Cases

How can SurveyMonkey CX enhance your Collecting Feedback process?

What solutions does SurveyMonkey CX provide for Engaging Conversational Surveys?

What benefits does SurveyMonkey CX offer for Campaign Management?

How does SurveyMonkey CX address your Competitive Intelligence Challenges?

11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Non-Profit Organization Management

CASE STUDY Women’s March Global

SurveyMonkey Enterprise helped Women’s March Global run a global survey on women’s and gender-diverse issues. The nonprofit needed data to support advocacy and highlight gaps in government relief. Su...rveyMonkey enabled them to collect important insights during the 2020 crisis. The data helped Women’s March Global push for change and support their mission for gender equality.

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CASE STUDY Carrot

SurveyMonkey Enterprise helped Carrot collect HIPAA-compliant data from members. Carrot needed to understand member attitudes on fertility topics and improve telehealth chats. SurveyMonkey Enterprise... enabled secure, compliant surveys and faster data collection. Carrot saw a 25% faster survey creation and a 25% reduction in survey analysis time. The platform improved member experience and clinical outcomes.

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Retail

CASE STUDY Wave Deodorant

SurveyMonkey helped Wave Deodorant validate its new natural deodorant idea. The founders used SurveyMonkey Audience to reach over 500 people for unbiased market research. They learned what customers ...wanted and what they would pay. The insights gave them confidence to launch their business. SurveyMonkey made it easy to get fast, reliable data for product development.

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Transportation/Trucking/Railroad

CASE STUDY Greyhound

SurveyMonkey helped Greyhound improve its customer feedback process. Greyhound replaced a long, manual survey with a simpler, digital solution. The new survey increased completion rates to 94%. Net P...romoter Score rose by nearly 15 points. Managers now spend only 3 minutes per week analyzing results. This led to better station performance and higher profitability.

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CASE STUDY Point of Reference

SurveyMonkey helped Point of Reference improve its Net Promoter Score (NPS) surveys. The company wanted to make its NPS process easier and get better insights. SurveyMonkey gave them flexible survey ...tools, templates, and strong analytics. After using SurveyMonkey, Point of Reference got a 50% response rate on NPS surveys and a 15% return rate for new G2 reviews. The team found SurveyMonkey easy to use and reliable.

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Computer Software

CASE STUDY Kajabi

SurveyMonkey helped Kajabi get key market insights. Kajabi used SurveyMonkey to run market research studies. They learned what drives their customers to buy. Kajabi used this data to improve products... and make better decisions. SurveyMonkey made it easy for Kajabi to understand trends and customer needs.

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Frequently Asked Questions(FAQ)

for SurveyMonkey CX

What is SurveyMonkey CX used for?

SurveyMonkey CX is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Increase Sales & Revenue by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .

What are the top features of SurveyMonkey CX?

Embedded survey forms, Dashboard and Personalization are some of the top features of SurveyMonkey CX.

Who uses SurveyMonkey CX?

SurveyMonkey CX is used by Financial Services, Human Resources and Real Estate among other industries.

What are SurveyMonkey CX alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for SurveyMonkey CX.

Where is SurveyMonkey CX located?

SurveyMonkey CX is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.
lightning

Peers used SurveyMonkey CX for Collecting feedback and Engaging conversational surveys

SurveyMonkey CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)

Software Failure Risk Guidance

?

for SurveyMonkey CX

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey CX

SurveyMonkey Inc News

Customer

Avenue Securities Selects GetFeedback

Avenue Securities has selected GetFeedback, a product by Momentive (formerly SurveyMonkey), to enhance its customer experience program. GetFeedback's integration with Salesforce and its easy-to-use features will help Avenue Securities gather customer insights and improve customer experiences. This move underscores Avenue's commitment to customer-centric operations.

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Customer

Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback

Barcel Hotel Group has selected Momentive's GetFeedback to enhance its global customer experience program. This agile CX solution, integrated with Salesforce, provides Barcel with a comprehensive view of customer interactions, allowing the hotel chain to adapt quickly to changing customer expectations. GetFeedback's ease of deployment and integration capabilities make it a preferred choice for organizations seeking rapid CX improvements.

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Awards

SurveyMonkey Named A Leader In Multiple G2 Reports

SurveyMonkey has been recognized as a Leader in multiple G2 Spring 2025 reports, securing the #1 position in the Enterprise Grid Report for Online Form Builder Software for five consecutive quarters and achieving the top spot in the Momentum Grid Report for Surveys for the first time. These accolades are based on positive user reviews, highlighting SurveyMonkey's strong user satisfaction and commitment to innovation.

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Awards

SurveyMonkey named an Inspiring Workplace in North America

SurveyMonkey has been named one of North America's top 100 Inspiring Workplaces by the Inspiring Workplaces Group for the second consecutive year. This recognition highlights the company's commitment to an inclusive and purpose-driven workplace culture, with a focus on employee feedback, diversity, and continuous improvement.

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SurveyMonkey Inc Profile

Company Name

SurveyMonkey Inc

Company Website

https://www.surveymonkey.com/

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE