SurveyMonkey CX Overview
SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using SurveyMonkey CX.
Business Priorities
Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SurveyMonkey CX.
SurveyMonkey CX Use-Cases and Business Priorities: Customer Satisfaction Data
SurveyMonkey CX works with different mediums / channels such as Promotions.
SurveyMonkey CX's features include Embedded Survey Forms, Dashboard, Personalization, etc. and SurveyMonkey CX support capabilities include 24/7 Support, Chat Support, Email Support, etc. also SurveyMonkey CX analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Survey Monkey has made it just as easy to capture NPS and user experience as they have to general survey and information gathering...." Peer review by Steven M., Operations Support Specialist, Financial Services
SurveyMonkey CX, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SurveyMonkey CX
Top Industries
- Financial Services
- Human Resources
- Real Estate
Popular in
- Mid Market
- Enterprise
- Small Business
SurveyMonkey CX is popular in Financial Services, Human Resources, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on SurveyMonkey CX Use Cases
What Are the key features of SurveyMonkey CX for Collecting Feedback?
How does SurveyMonkey CX facilitate Engaging Conversational Surveys?
What benefits does SurveyMonkey CX offer for Campaign Management?
Why is SurveyMonkey CX the best choice for Competitive Intelligence?
22+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Case Studies
CASE STUDY Golden State Warriors
CASE STUDY Golden State Warriors
CASE STUDY Sakura of America
CASE STUDY ClickUp
CASE STUDY Sakura of America
CASE STUDY ClickUp
Frequently Asked Questions(FAQ)
for SurveyMonkey CX
What is SurveyMonkey CX used for?
What are the top features of SurveyMonkey CX?
Who uses SurveyMonkey CX?
What are SurveyMonkey CX alternatives?
Where is SurveyMonkey CX located?
Peers used SurveyMonkey CX for Collecting feedback and Engaging conversational surveys
SurveyMonkey CX Competitors
SurveyMonkey CX Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (41) |
| Custom Reports | Read Reviews (109) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (41) |
| Custom Reports | Read Reviews (109) |
SurveyMonkey CX Integrations
SurveyMonkey CX integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SurveyMonkey CX
Software Failure Risk Guidance
?for SurveyMonkey CX
Overall Risk Meter
Top Failure Risks for SurveyMonkey CX
SurveyMonkey Inc News
CuriosityCon product keynote FAQ
SurveyMonkey's CuriosityCon keynote highlighted new product features, including "Build with AI" available across all plans and mobile apps, native Excel integration, and thematic analysis tools in beta for select plans. AI-powered sentiment analysis and insights are now live, with more AI features coming this summer. The platform also supports low-code integrations via Zapier and Microsoft Power Automate.
SurveyMonkey Named One of North America's Most Inspiring Workplaces for the Second ...
SurveyMonkey has been recognized as one of North America's Most Inspiring Workplaces for the second consecutive year, highlighting its commitment to employee engagement and positive workplace culture.
SurveyMonkey Named One of North Americas Most Inspiring Workplaces for the Second Consecutive Year
SurveyMonkey has been recognized as one of North America's top 100 Inspiring Workplaces by the Inspiring Workplaces Group for the second consecutive year. This accolade highlights SurveyMonkey's commitment to an inclusive and purpose-driven workplace culture, praised for its flexible benefits and diverse leadership. The recognition follows similar accolades in Asia, reinforcing SurveyMonkey's dedication to a global PeopleFirst culture.
SurveyMonkey Named One of North Americas Most ... - Morningstar
Semrush has been named a Leader in The Forrester Wave: Search Engine Optimization Solutions, Q3 2025 report. The recognition highlights Semrush's robust analytics, competitive intelligence, and vision for SEO as a key driver of digital discoverability. The report praises Semrush's AI capabilities, proprietary data, and flexible pricing, reinforcing its leadership in the SEO solutions market.
SurveyMonkey Inc Profile
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
PRIVATE
