Guiding you to choose between Medallia Experience Cloud vs. SurveyMonkey: 2024

"...Customer feedback was easily collected from customers through customizable surveys and the data ranked..." Peer review by Bojan G., Business Development Manager

"...Our marketing and product teams use it to survey customers in order to improve products and the customer journey...." Peer review by Tony P, Director of Marketing, Information Technology and Services

"...I was able to figure our which staff I needed to work with in what areas to improve our customer service scores..." Peer review by User

"...This program is great for mass emailing surveys about a product, service, engagement experience...." Peer review by Michael F., COO

"...Great closed-loop where alerts are sent out to the right person in real time if there is a detractor or dissatisfied customer..." Peer review by Noomi Codon, Senior Director Voice of the Customer, BlueJeans Network

"...It is used to capture and track internal surveys as well as online review responses...." Peer review by Emily Penfold Dailey, Director of Digital Presence, Greenwood Hospitality

"...Furthermore, since CEM data was not intuitive nor clear, the thousands of PayPal team members (call center agents) were not engaged they simply didn t know how to action the data. ..." Case Study PayPal

"...I may apply it for market research or policy form creation in the future...." Peer review by Stephanie P, Case Manager (Contract/Remote), Hospital & Health Care

"...Our business goal with Survey Monkey was to send out an email marketing campaign to draw customers to out platform...." Peer review by Andrew D, Production Scheduler

"...Also, the ability to share the survey with your network by link or email, and quickly organize results into analytical reports is excellent...." Peer review from Hospital & Health Care