SurveyMonkey Overview

SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using SurveyMonkey.

Other use cases:

  • Communication Management
  • Social Media Management
  • Content Management
  • Market Survey
  • Collaboration
  • Training & Onboarding
  • Helpdesk Management
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using SurveyMonkey.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve ROI
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Visibility
  • Improve Navigation
  • Increase Customer Life Time Value
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SurveyMonkey Use-Cases and Business Priorities: Customer Satisfaction Data

SurveyMonkey works with different mediums / channels such as E-Mail.

SurveyMonkey's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and SurveyMonkey support capabilities include Phone Support, Email Support, Chat Support, etc. also SurveyMonkey analytics capabilities include Analytics, and Custom Reports.

Reviews

"SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it." - Laurel Carlton

SurveyMonkey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveyMonkey

Top Industries

  • Education
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

SurveyMonkey is popular in Education, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on SurveyMonkey Use Cases

What makes SurveyMonkey ideal for Collecting Feedback?

What benefits does SurveyMonkey offer for Engaging Conversational Surveys?

How does SurveyMonkey facilitate Market Research?

How efficiently Does SurveyMonkey manage your Communication Management?

How does SurveyMonkey facilitate Social Media Management?

16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SurveyMonkey testimonial

Laurel Carlton

Community Foundations of Canada
SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton
SurveyMonkey testimonial

Megan Nuttelman

Program Officer

The Summit Foundation
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman
SurveyMonkey testimonial

Normand Séguin

Director of Financial Aid and Awards

University of Ottawa
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin
CUSTOMERS TESTIMONIALS
SurveyMonkey testimonial

Laurel Carlton

Community Foundations of Canada
SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton
SurveyMonkey testimonial

Megan Nuttelman

Program Officer

The Summit Foundation
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman
SurveyMonkey testimonial

Normand Séguin

Director of Financial Aid and Awards

University of Ottawa
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin

Case Studies

Retail

CASE STUDY Wave Deodorant

SurveyMonkey helped Wave Deodorant validate its new natural deodorant idea. The founders used SurveyMonkey Audience to reach over 500 people for unbiased market research. They learned what customers ...wanted and what they would pay. The insights gave them confidence to launch their business. SurveyMonkey made it easy to get fast, reliable data for product development.

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Transportation/Trucking/Railroad

CASE STUDY Greyhound

SurveyMonkey helped Greyhound improve its customer feedback process. Greyhound replaced a long, manual survey with a simpler, digital solution. The new survey increased completion rates to 94%. Net P...romoter Score rose by nearly 15 points. Managers now spend only 3 minutes per week analyzing results. This led to better station performance and higher profitability.

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Computer Software

CASE STUDY Kajabi

SurveyMonkey helped Kajabi get key market insights. Kajabi used SurveyMonkey to run market research studies. They learned what drives their customers to buy. Kajabi used this data to improve products... and make better decisions. SurveyMonkey made it easy for Kajabi to understand trends and customer needs.

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CASE STUDY Point of Reference

SurveyMonkey helped Point of Reference improve its Net Promoter Score (NPS) surveys. The company wanted to make its NPS process easier and get better insights. SurveyMonkey gave them flexible survey ...tools, templates, and strong analytics. After using SurveyMonkey, Point of Reference got a 50% response rate on NPS surveys and a 15% return rate for new G2 reviews. The team found SurveyMonkey easy to use and reliable.

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Non-Profit Organization Management

CASE STUDY Women’s March Global

SurveyMonkey Enterprise helped Women’s March Global run a global survey on women’s and gender-diverse issues. The nonprofit needed data to support advocacy and highlight gaps in government relief. Su...rveyMonkey enabled them to collect important insights during the 2020 crisis. The data helped Women’s March Global push for change and support their mission for gender equality.

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CASE STUDY Carrot

SurveyMonkey Enterprise helped Carrot collect HIPAA-compliant data from members. Carrot needed to understand member attitudes on fertility topics and improve telehealth chats. SurveyMonkey Enterprise... enabled secure, compliant surveys and faster data collection. Carrot saw a 25% faster survey creation and a 25% reduction in survey analysis time. The platform improved member experience and clinical outcomes.

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Video

Creating a survey with SurveyMonkey

Video Thumbnail

Frequently Asked Questions(FAQ)

for SurveyMonkey

What is SurveyMonkey?

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.

SurveyMonkey helps users reduce data bias by using questions, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize the respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.

SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colours. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.

What is SurveyMonkey used for?

SurveyMonkey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Market Research .

What are the top features of SurveyMonkey?

Embedded survey forms, Survey themes library and Personalization are some of the top features of SurveyMonkey.

Who uses SurveyMonkey?

SurveyMonkey is used by Education, Marketing And Advertising and Information Technology And Services among other industries.

What are SurveyMonkey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for SurveyMonkey.

Where is SurveyMonkey located?

SurveyMonkey is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.
lightning

Peers used SurveyMonkey for Collecting feedback and Engaging conversational surveys

SurveyMonkey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.96/5 ★

Read Reviews (48)
Analytics

4.04/5 ★

Read Reviews (2120)
Custom Reports

3.76/5 ★

Read Reviews (7218)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.96/5 ★

Read Reviews (48)
Analytics

4.04/5 ★

Read Reviews (2120)
Custom Reports

3.76/5 ★

Read Reviews (7218)

Software Failure Risk Guidance

?

for SurveyMonkey

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey

SurveyMonkey Inc News

Customer

Avenue Securities Selects GetFeedback

Avenue Securities has selected GetFeedback, a product by Momentive (formerly SurveyMonkey), to enhance its customer experience program. GetFeedback's integration with Salesforce and its easy-to-use features will help Avenue Securities gather customer insights and improve customer experiences. This move underscores Avenue's commitment to customer-centric operations.

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Customer

Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback

Barcel Hotel Group has selected Momentive's GetFeedback to enhance its global customer experience program. This agile CX solution, integrated with Salesforce, provides Barcel with a comprehensive view of customer interactions, allowing the hotel chain to adapt quickly to changing customer expectations. GetFeedback's ease of deployment and integration capabilities make it a preferred choice for organizations seeking rapid CX improvements.

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Awards

SurveyMonkey Named A Leader In Multiple G2 Reports

SurveyMonkey has been recognized as a Leader in multiple G2 Spring 2025 reports, securing the #1 position in the Enterprise Grid Report for Online Form Builder Software for five consecutive quarters and achieving the top spot in the Momentum Grid Report for Surveys for the first time. These accolades are based on positive user reviews, highlighting SurveyMonkey's strong user satisfaction and commitment to innovation.

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Awards

SurveyMonkey named an Inspiring Workplace in North America

SurveyMonkey has been named one of North America's top 100 Inspiring Workplaces by the Inspiring Workplaces Group for the second consecutive year. This recognition highlights the company's commitment to an inclusive and purpose-driven workplace culture, with a focus on employee feedback, diversity, and continuous improvement.

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SurveyMonkey Inc Profile

Company Name

SurveyMonkey Inc

Company Website

https://www.surveymonkey.com/

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE