SurveyMonkey Overview
SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using SurveyMonkey.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using SurveyMonkey.
SurveyMonkey Use-Cases and Business Priorities: Customer Satisfaction Data
SurveyMonkey works with different mediums / channels such as E-Mail.
SurveyMonkey's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and SurveyMonkey support capabilities include Phone Support, Email Support, Chat Support, etc. also SurveyMonkey analytics capabilities include Analytics, and Custom Reports.
Reviews
"SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it." - Laurel Carlton
Peer review evidence (same sources as the product rating summary)
"...This tool provides various survey templates like market research template and website feedback templates which are quite helpful for survey and feedback purpose...." Peer review
"...We send feedback survey following our fundraising events and we receive confirmation that our program is successful and the attendees feel engaged...." Peer review by Justina J., Non-Profit Organization Management
"...We have improved the market studies of our company, currently we do all the market research with this platform, we only create a survey and send our customers to know if the products we want to offer work well, in addition we promote similar audiences on Facebook to learn more reviews and improve our products and services...." Peer review by Mary B, Marketing Team, Marketing and Advertising
SurveyMonkey, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SurveyMonkey
Top Industries
- Education
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
SurveyMonkey is popular in Education, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
SurveyMonkey Customer wins, Customer success stories, Case studies
How can SurveyMonkey optimize your Collecting Feedback Workflow?
Why is SurveyMonkey the best choice for Engaging Conversational Surveys?
What Are the key features of SurveyMonkey for Market Research?
What benefits does SurveyMonkey offer for Communication Management?
16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton |
|
We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind |
|
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Laurel Carlton Community Foundations of Canada |
SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton |
|
Deb Goodhind Associate Executive Director UMass Amherst Alumni Association |
We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind |
|
Normand Séguin Director of Financial Aid and Awards University of Ottawa |
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin |
Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback
Luxury Retailer Christofle Selects GetFeedback By Momentive To Bring In-store Excellence Online And Elevate Customer Experience
Creating a survey with SurveyMonkey
Frequently Asked Questions(FAQ)
for SurveyMonkey
What is SurveyMonkey?
SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.
SurveyMonkey helps users reduce data bias by using questions, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize the respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.
SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colours. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.
What is SurveyMonkey used for?
What are the top features of SurveyMonkey?
Who uses SurveyMonkey?
What are SurveyMonkey alternatives?
Where is SurveyMonkey located?
Peers used SurveyMonkey for Collecting feedback and Engaging conversational surveys
SurveyMonkey Competitors
SurveyMonkey Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (48) |
| Analytics | Read Reviews (2120) |
| Custom Reports | Read Reviews (7218) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (48) |
| Analytics | Read Reviews (2120) |
| Custom Reports | Read Reviews (7218) |
SurveyMonkey Integrations
SurveyMonkey integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SurveyMonkey
Software Failure Risk Guidance
?for SurveyMonkey
Overall Risk Meter
Top Failure Risks for SurveyMonkey
SurveyMonkey Inc News
SurveyMonkey Stays in the Fast Lane With Albon
SurveyMonkey has renewed its sponsorship partnership with Williams Formula 1 driver Alex Albon for the 2026 season. The collaboration involves using SurveyMonkey's platform to engage Albon's 6.6 million social media followers, generating insights for content and merchandise decisions. The 2025 campaign achieved 61.6 million impressions and 3.6 million engagements, exceeding expectations.
SurveyMonkey Extends Partnership with Alex Albon for the Remainder of ...
SurveyMonkey has renewed its partnership with Formula 1 driver Alex Albon for the remainder of the 2026 season. This collaboration continues to leverage SurveyMonkey's feedback tools to enhance fan engagement, turning insights into actionable strategies. The partnership, which began in 2025, has successfully increased fan interaction and brand presence in motorsport.
AI Transformation Of An Internet Era Success: The SurveyMonkey Story
SurveyMonkey is leveraging AI to enhance its business operations by embedding intelligence into decision-making processes and workflows. Led by Meenal Iyer, the company focuses on integrating AI with its extensive data to drive business impact, moving beyond experimentation to practical application. SurveyMonkey's AI initiatives include health score models for customer success and profile pulse agents for sales, both aimed at improving efficiency and outcomes.
SurveyMonkey Programs: Turn One Off Surveys Into Continuous Listening
SurveyMonkey introduces "SurveyMonkey Programs," a feature that transforms individual surveys into a continuous listening workflow. This new capability allows users to link surveys, receive expert recommendations, and track trends over time. Programs are designed for ongoing feedback initiatives, offering pre-built or customizable options for employee engagement, customer experience, and market research. Available in Advantage, Premier, and Enterprise plans, this feature aims to streamline feedback management and enhance decision-making.
SurveyMonkey Inc Profile
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
PRIVATE
How can SurveyMonkey enhance your Social Media Management process?