Comparison Summary
This comparison report of Medallia Experience Cloud vs. Survicate is based on a specific set of business needs and context. The comparison uses 6365 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and Survicate
Medallia Experience Cloud, Survicate, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
Survicate focuses on Collecting Feedback with E-Mail, Engaging Conversational Surveys with E-Mail, Generation Of New Leads with Website, Communication Management with E-Mail, etc.
"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. " - John White
"We discovered that verbal communication ceased to fulfill its role, people often get caught in the knowledge trap or are unable to explain something over a distance. But when using images instead of words, things get much clearer. " - Filip Zaleski
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than Survicate for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Customer feedback tool to understand the prospects better
Age
2001
Financials
SERIES F
SEED
Business Need
Total Processes
(we found evidences for)
50
66
Total Goals
(we found evidences for)
13
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Launch new products
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Enter new markets internationally or locally
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve brand engagement
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Improve ROI
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Improve stakeholder relations
- See 10 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Increase customer life time value
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Build brand awareness
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Enter new markets internationally or locally
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Scale best practices
-
Improve efficiency
-
Improve digital and social presence
-
Launch new products
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Grow market share
- See 10 more
Top Channels
Channels Used
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e-mail
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website
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promotions
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user generated content
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blogs
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mobile
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Slack
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chat
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offline
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point of sale
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mobile app
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social media
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phone calls
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coupons
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on premises
- See 12 more
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e-mail
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website
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promotions
-
user generated content
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blogs
-
mobile
-
Slack
-
chat
-
offline
-
point of sale
-
mobile app
-
social media
-
phone calls
-
coupons
-
on premises
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
