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Medallia Experience Cloud vs Survicate: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Experience Cloud vs. Survicate is based on a specific set of business needs and context. The comparison uses 6365 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Survicate

Medallia Experience Cloud, Survicate, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Survicate focuses on Collecting Feedback with E-Mail, Engaging Conversational Surveys with E-Mail, Generation Of New Leads with Website, Communication Management with E-Mail, etc.

"Listening to the voice of our guests/owners has enabled us to take swift, meaningful action in these unpredictable times. There was no road map to a world-wide pandemic and their input gave us confidence in our next steps. " - Nicole Myers

"We‘ve surveyed our users about the problems and doubts they have when it comes to financing and mortgage. Based on the results, we published a series of articles to answer their questions " - Michal Jaskolski

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Survicate for

Software Failure Risk

  • medium

logo Survicate

Focus area

Survicate is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Customer feedback tool to understand the prospects better

Age

2001

Financials

SERIES F

SEED

Business Need

Total Processes
(we found evidences for)

50

66

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


lead qualification


loyalty management


knowledge management





enriching contact list


creating contact list


contact list management

enriching contact list

creating contact list


campaign monitoring


campaign analytics


campaign management

campaign monitoring

campaign analytics



training & onboarding



products & pricelist management


contract management


sales document management

contract management



content management




business development


segmentation and targeting


revenue cycle management


conversion management



calendar management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Increase customer life time value

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Grow market share

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • website

  • promotions

  • user generated content

  • blogs

  • mobile

  • Slack

  • chat

  • offline

  • point of sale

  • mobile app

  • social media

  • phone calls

  • coupons

  • on premises

  • See 12 more
  • e-mail

  • website

  • promotions

  • user generated content

  • blogs

  • mobile

  • Slack

  • chat

  • offline

  • point of sale

  • mobile app

  • social media

  • phone calls

  • coupons

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting