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Survicate: Use-Cases, Insights and Reviews | 2026 Cuspera

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Customer feedback tool to understand the prospects better

Survicate Overview

Survicate excels in transforming customer feedback into actionable insights for businesses. This platform facilitates the creation of custom dashboards and automates workflows, enabling continuous and in-depth analysis of customer sentiments. Its integration capabilities allow seamless data transfer to various tools, providing a holistic view of customer feedback. Survicate's unique selling point lies in its ability to capture feedback across multiple touchpoints, ensuring comprehensive data collection. By turning feedback into strategic alignment, it addresses the industry's challenge of maintaining customer-centric operations. A surprising detail: Survicate's one-click integrations streamline data sharing, enhancing decision-making efficiency.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Survicate.

Other use cases:

Communication Management
Helpdesk Management
Contact List Management
Campaign Management
Knowledge Management
Drip Marketing
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Survicate.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Employee Experience
Increase Customer Life Time Value
Build Brand Awareness
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Improve Product Experience
Grow Market Share

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Survicate Use-Cases and Business Priorities: Customer Satisfaction Data

Survicate works with different mediums / channels such as E-Mail. and Website.

Survicate's features include Embedded Survey Forms, Personalization, Widgets, etc. and Survicate support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Survicate analytics capabilities include Analytics, and Custom Reports.

Reviews

"It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains." - Abdala Pineda

Peer review evidence (same sources as the product rating summary)

"...I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed...." Survey Software for Customer Success Teams Survicate

"...The website and app are where their customers are at their most engaged...." Case Study Agendor

"...We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.). - "descrete" and smart design (not invasive for page visitors) - intuitive user's interface - cost efficient tool for an immediate growth of online leads - smart tool for different online surveys. ...." Peer review by Verified Reviewer, Automotive

Survicate, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Popular Business Setting

for Survicate

Top Industries

Internet
Computer Software
Retail

Popular in

Mid Market
Small Business
Enterprise

Survicate is popular in Internet, Computer Software, and Retail and is widely used by Mid Market, Small Business, and Enterprise.

Survicate Customer wins, Customer success stories, Case studies

How can Survicate optimize your Collecting Feedback Workflow?

Survicate provides a suite of feedback collection tools, including website surveys, widgets, email surveys, and questionnaires, to gather customer insights. These tools offer customization options, including branding and color schemes, and are designed to be easily integrated into websites and mobile applications. However, the user interface for survey management may require some learning to navigate effectively.

"...I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed...." Survey Software for Customer Success Teams Survicate

Read Reviews

How does Survicate address your Engaging Conversational Surveys Challenges?

Survicate Engaging Conversational Surveys allow businesses to collect feedback through interactive surveys. They can ask follow-up questions and deliver calls to action based on previous answers, increasing engagement and personalization. The solution is less appropriate for scenarios requiring individual follow-up for each response.

"...The website and app are where their customers are at their most engaged...." Case Study Agendor

Read Reviews

How can Survicate optimize your Generation Of New Leads Workflow?

Survicate generates new leads through engaging surveys and pop-up widgets. These surveys gather valuable customer insights, including demographics, purchase intentions, and preferences. Survicate integrates with various platforms, allowing seamless transfer of generated leads.

"...We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.). - "descrete" and smart design (not invasive for page visitors) - intuitive user's interface - cost efficient tool for an immediate growth of online leads - smart tool for different online surveys. ...." Peer review by Verified Reviewer, Automotive

Read Reviews

What makes Survicate ideal for Communication Management?

How efficiently Does Survicate manage your Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Survicate solved their Customer Feedback Management needs. Cuspera uses 3577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Abdala Pineda Chief Revenue Officer weex	It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. Testimonial By Abdala Pineda
Tom Stefanowski Web Development Manager Castorama	It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them Testimonial By Tom Stefanowski
Michael Irvine Head of Marketing Looka	Survicate helped us identify why customers don’t purchase a logo, this allows us to address their individual needs and increase our purchase conversion rate. In overall calculation for every dollar spent on a Survicate subscription, we generate about $25 in additional revenue from our customers. Testimonial By Michael Irvine

CUSTOMERS	TESTIMONIALS
Abdala Pineda Chief Revenue Officer weex	It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. Testimonial By Abdala Pineda
Tom Stefanowski Web Development Manager Castorama	It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them Testimonial By Tom Stefanowski
Michael Irvine Head of Marketing Looka	Survicate helped us identify why customers don’t purchase a logo, this allows us to address their individual needs and increase our purchase conversion rate. In overall calculation for every dollar spent on a Survicate subscription, we generate about $25 in additional revenue from our customers. Testimonial By Michael Irvine

Vestd - Financial Services - Small

London, UK

Vestd used Survicate and FullStory to improve user experience on their equity management platform. They launched in-app surveys to collect customer feedback quickly and consistently. The team tracked... customer satisfaction, reaching an 88% satisfaction score. By combining survey data with session recordings, they identified and fixed navigation issues, reducing related support tickets to zero. Survicate made feedback collection easy and helped Vestd make data-driven product updates.

Wahi - Real Estate - Small

Toronto, Canada

Wahi used Survicate and HubSpot to automate feedback collection. They built 11 workflows that filled 21 contact fields with survey responses. This system saved over 10 hours each week for the marketi...ng team. Wahi now quickly identifies happy customers and turns their feedback into testimonials. The process delivers more high-quality stories with less manual work.

Prowly - Marketing And Advertising - Small

Warsaw, Poland

Prowly used Survicate to create a detailed PR industry report. They needed to boost brand recognition and stand out among larger competitors. Survicate made it easy to design and distribute a profess...ional survey. The campaign led to a 30% higher download rate than their goal and a 10% net audience growth on social media. The report gained strong media coverage and increased Prowly's visibility in the PR community.

Preply - Education - Large

New York, USA

Preply used Survicate to track Net Promoter Score (NPS) across its global language learning platform. By implementing recurring NPS surveys and integrating feedback into Slack, Preply improved its cu...stomer-centric approach. The company saw a 37% increase in NPS within six months for one learner group. Insights from NPS data led to a major shift from package sales to a subscription model. Product teams use real-time feedback to guide product changes and business decisions.

Pranamat - Consumer Goods - Small

Riga, Latvia

Pranamat used Survicate to automate its Net Promoter Score (NPS) surveys. Before Survicate, the team measured NPS manually, which was slow and inconsistent. With Survicate's integration with ActiveCa...mpaign, Pranamat embedded NPS surveys in post-purchase emails, raising the completion rate to 90.4%. The company saw 77.5% of respondents as promoters and converted 32% of them into new affiliates. Automating NPS helped Pranamat grow its affiliate network and boost its Facebook rating to 4.9 out of 5.

PowerUs - Internet - Small

Berlin, Germany

PowerUs uses Survicate to collect customer feedback and improve its job platform for skilled blue-collar workers. The team sends NPS and product/market fit surveys to users and partners. They use Sur...vicate’s Slack and Google Sheets integrations to track and analyze responses. NPS scores rose by 40% and product/market fit by 46%. Continuous feedback helps PowerUs find friction points and guide product development.

Meet Survicate

Frequently Asked Questions (FAQ)

What buyers ask before choosing Survicate

What is Survicate?

Survicate is an all-in-one Customer Feedback, Survey and NPS Software that helps businesses capture more customer feedback, deliver a better customer experience and attitudes towards the product. It helps to collect valuable customer insights and boost growth by increasing customer satisfaction and discovering growth opportunities. It is designed for small and midsize businesses.

It offers solutions like targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys and questionnaires. It integrates with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This allows combining all data in one place and use it to improve the performance of marketing and sales teams.

Key features of Survicate are email embedded surveys, predict business growth with all channels NPS surveys, run conversational surveys in intercom messenger, manage customer feedback from multiple sources and many more.

What is Survicate used for?

Survicate is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Generation Of New Leads .