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Survicate: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Survicate
Brand: Survicate
Rating: 4.59 (3577 reviews)

4.59 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3577)

Customer feedback tool to understand the prospects better

Survicate Overview

Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Survicate.

Other use cases:

Communication Management
Helpdesk Management
Contact List Management
Campaign Management
Knowledge Management
Drip Marketing
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Survicate.

Other priorities:

Increase Sales & Revenue
Improve ROI
Improve Employee Experience
Increase Customer Life Time Value
Build Brand Awareness
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Improve Product Experience
Grow Market Share

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Survicate Use-Cases and Business Priorities: Customer Satisfaction Data

Survicate works with different mediums / channels such as E-Mail, and Website,

Survicate's features include Embedded Survey Forms, Personalization, Widgets, etc.

Reviews

"It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them" - Tom Stefanowski

Survicate, GetFeedback, Delighted platform, SatisMeter, Zoho Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Survicate

Top Industries

Internet
Computer Software
Retail

Popular in

Mid Market
Small Business
Enterprise

Survicate is popular in Internet, Computer Software, and Retail and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Survicate Use Cases

What solutions does Survicate provide for Collecting Feedback?

Survicate provides a suite of feedback collection tools, including website surveys, widgets, email surveys, and questionnaires, to gather customer insights. These tools offer customization options, including branding and color schemes, and are designed to be easily integrated into websites and mobile applications. However, the user interface for survey management may require some learning to navigate effectively.

"...It offers 5 solutions: targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys, and questionnaires...." Peer review

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What makes Survicate ideal for Engaging Conversational Surveys?

Survicate Engaging Conversational Surveys allow businesses to collect feedback through interactive surveys. They can ask follow-up questions and deliver calls to action based on previous answers, increasing engagement and personalization. The solution is less appropriate for scenarios requiring individual follow-up for each response.

"...Ask follow-up questions based on previous answers...." Surveys for SessionCam

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How can Survicate enhance your Generation Of New Leads process?

What makes Survicate ideal for Communication Management?

How does Survicate address your Helpdesk Management Challenges?

48+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Survicate solved their Customer Feedback Management needs. Cuspera uses 3577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Tom Stefanowski Web Development Manager Castorama	It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them Testimonial By Tom Stefanowski
Michal Jaskolski Co-founder Morizon	We‘ve surveyed our users about the problems and doubts they have when it comes to financing and mortgage. Based on the results, we published a series of articles to answer their questions Testimonial By Michal Jaskolski
Abdala Pineda Chief Revenue Officer weex	It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. Testimonial By Abdala Pineda

CUSTOMERS	TESTIMONIALS
Tom Stefanowski Web Development Manager Castorama	It was important to us that our stores receive customers’ feedback immediately. Customer satisfaction is a direct assessment of their work, and we are obliged to pass it over to them Testimonial By Tom Stefanowski
Michal Jaskolski Co-founder Morizon	We‘ve surveyed our users about the problems and doubts they have when it comes to financing and mortgage. Based on the results, we published a series of articles to answer their questions Testimonial By Michal Jaskolski
Abdala Pineda Chief Revenue Officer weex	It was easier for us to automate the entire process, create a survey with Survicate Intercom Integration and leave it running to automatically collect feedback data on its own,” Abdala explains. Testimonial By Abdala Pineda

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
weex Consumer Services	Consumer Services	Case Study weex With Survicate, weex was able to investigate and survey about the reasons why customers were choosing their service as a second line. Read More
Castorama Retail	Retail	Case Study Castorama Discover how to track the customer satisfaction outside the e-commerce, Castorama uses Survicate email surveys. Read More
Droplr Computer Software	Computer Software	Case Study Droplr How using Survicate Intercom integration Droplr collects valuable user feedback and puts the business on a new trajectory. Read More

Video

Meet Survicate

Frequently Asked Questions(FAQ)

for Survicate

What is Survicate?

Survicate is an all-in-one Customer Feedback, Survey and NPS Software that helps businesses capture more customer feedback, deliver a better customer experience and attitudes towards the product. It helps to collect valuable customer insights and boost growth by increasing customer satisfaction and discovering growth opportunities. It is designed for small and midsize businesses.

It offers solutions like targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys and questionnaires. It integrates with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This allows combining all data in one place and use it to improve the performance of marketing and sales teams.

Key features of Survicate are email embedded surveys, predict business growth with all channels NPS surveys, run conversational surveys in intercom messenger, manage customer feedback from multiple sources and many more.

What is Survicate used for?

Survicate is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Generation Of New Leads .