Survicate Overview

Survicate excels in transforming customer feedback into actionable insights for businesses. This platform facilitates the creation of custom dashboards and automates workflows, enabling continuous and in-depth analysis of customer sentiments. Its integration capabilities allow seamless data transfer to various tools, providing a holistic view of customer feedback. Survicate's unique selling point lies in its ability to capture feedback across multiple touchpoints, ensuring comprehensive data collection. By turning feedback into strategic alignment, it addresses the industry's challenge of maintaining customer-centric operations. A surprising detail: Survicate's one-click integrations streamline data sharing, enhancing decision-making efficiency.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Survicate.

Other use cases:

  • Communication Management
  • Helpdesk Management
  • Contact List Management
  • Campaign Management
  • Knowledge Management
  • Drip Marketing
  • Training & Onboarding
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Survicate.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Employee Experience
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Product Experience
  • Grow Market Share
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Survicate Use-Cases and Business Priorities: Customer Satisfaction Data

Survicate works with different mediums / channels such as E-Mail. and Website.

Survicate's features include Embedded Survey Forms, Personalization, Widgets, etc. and Survicate support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Survicate analytics capabilities include Analytics, and Custom Reports.

Reviews

"Survicate is one of the tools that is used by several Pipedrive teams – it’s simple yet has the necessary functionality and integrations both with in-app messaging platforms (Intercom) and email automation platforms that allows personalization and r...educes our manual workload." - Ksenia Chaynikova

Survicate, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Popular Business Setting

for Survicate

Top Industries

  • Internet
  • Computer Software
  • Retail

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Survicate is popular in Internet, Computer Software, and Retail and is widely used by Mid Market, Small Business, and Enterprise.

Survicate Customer wins, Customer success stories, Case studies

How can Survicate optimize your Collecting Feedback Workflow?

How can Survicate optimize your Engaging Conversational Surveys Workflow?

How can Survicate optimize your Generation Of New Leads Workflow?

What solutions does Survicate provide for Communication Management?

How efficiently Does Survicate manage your Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Survicate solved their Customer Feedback Management needs. Cuspera uses 3577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Survicate testimonial

Ksenia Chaynikova

Product Manager

Pipedrive

Survicate is one of the tools that is used by several Pipedrive teams – it’s simple yet has the necessary functionality and integrations both with in-app messaging platforms (Intercom) and email automation platforms that allows personalization and reduces our manual workload. Testimonial By Ksenia Chaynikova
Survicate testimonial

Michal Jaskolski

Co-founder

Morizon

We‘ve surveyed our users about the problems and doubts they have when it comes to financing and mortgage. Based on the results, we published a series of articles to answer their questions Testimonial By Michal Jaskolski
Survicate testimonial

Tulio Monte Azul

CTO and Product Manager

Agendor

As a Product Manager, I needed to be closer to our customers in order to listen to them, recognize good ideas, and improve communication Testimonial By Tulio Monte Azul
CUSTOMERS TESTIMONIALS
Survicate testimonial

Ksenia Chaynikova

Product Manager

Pipedrive

Survicate is one of the tools that is used by several Pipedrive teams – it’s simple yet has the necessary functionality and integrations both with in-app messaging platforms (Intercom) and email automation platforms that allows personalization and reduces our manual workload. Testimonial By Ksenia Chaynikova
Survicate testimonial

Michal Jaskolski

Co-founder

Morizon

We‘ve surveyed our users about the problems and doubts they have when it comes to financing and mortgage. Based on the results, we published a series of articles to answer their questions Testimonial By Michal Jaskolski
Survicate testimonial

Tulio Monte Azul

CTO and Product Manager

Agendor

As a Product Manager, I needed to be closer to our customers in order to listen to them, recognize good ideas, and improve communication Testimonial By Tulio Monte Azul

WeSki

Survicate helps WeSki collect direct customer feedback. The tool lets WeSki hear about customer needs, challenges, and wins. WeSki uses Survicate to improve their service every year. Survicate is a k...ey tool for WeSki to understand and act on customer feedback.

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Domain

Survicate helps Domain measure customer satisfaction with CSAT surveys. The product team uses CSAT questions to track user satisfaction over time. They also use open-ended questions to find and prior...itize product improvements. This feedback helps Domain improve their product based on real user needs.

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Wellhub - Health, Wellness And Fitness

Survicate helped Wellhub collect user feedback for their corporate wellness platform. Wellhub started with basic NPS surveys but needed deeper insights for product and messaging decisions. After Brun...a Maia joined as Global UX Research Lead, they expanded Survicate use to run exploratory surveys and intercept users at key moments. Wellhub now gathers over 110,000 survey responses yearly from 3.5 million paid subscribers. Their average survey completion rate is 94%.

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Wahi - Real Estate

Survicate and HubSpot helped Wahi automate customer feedback collection. Before, Wahi used manual follow-ups that slowed their team. With Survicate surveys in HubSpot workflows, Wahi now gathers and ...acts on feedback faster. They fill 21 contact fields with survey responses and save over 10 hours each week. Automation improved efficiency and helped Wahi create strong customer testimonials.

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Medialivre - Media Production

Survicate helped Medialivre become more customer-focused. Medialivre used Survicate to run website surveys, Net Promoter Score, and CSAT surveys. The company collected feedback in 3-4 hours and recei...ved about 1,800 responses each month. Over 40 surveys were launched. Survicate was easy to use and helped Medialivre understand its online users better.

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WeSki - Travel Tech - Small

Survicate helps WeSki collect customer feedback and improve travel experiences. WeSki uses Survicate's HubSpot integration to run post-purchase and post-trip surveys. The company achieved a Net Promo...ter Score of 55 and 10x growth since 2020. Over 2,600 surveys were collected in the 2022/23 season. Survicate is a key tool for WeSki to understand customer needs and drive business growth.

Read on →

Meet Survicate

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Frequently Asked Questions(FAQ)

for Survicate

What is Survicate?

Survicate is an all-in-one Customer Feedback, Survey and NPS Software that helps businesses capture more customer feedback, deliver a better customer experience and attitudes towards the product. It helps to collect valuable customer insights and boost growth by increasing customer satisfaction and discovering growth opportunities. It is designed for small and midsize businesses.

It offers solutions like targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys and questionnaires. It integrates with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This allows combining all data in one place and use it to improve the performance of marketing and sales teams.

Key features of Survicate are email embedded surveys, predict business growth with all channels NPS surveys, run conversational surveys in intercom messenger, manage customer feedback from multiple sources and many more.

What is Survicate used for?

Survicate is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Generation Of New Leads .

What are the top features of Survicate?

Embedded survey forms, Personalization and Widgets are some of the top features of Survicate.

Who uses Survicate?

Survicate is used by Internet, Computer Software and Retail among other industries.

What are Survicate alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Survicate.

Where is Survicate located?

Survicate is headquartered at ulica Przyrynek 14, Warsaw, MA 00-219, PL.
lightning

Peers used Survicate for Collecting feedback and Engaging conversational surveys

Survicate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.60/5

Read Reviews (2)
Analytics

4.72/5

Read Reviews (167)
Custom Reports

4.25/5

Read Reviews (333)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.60/5

Read Reviews (2)
Analytics

4.72/5

Read Reviews (167)
Custom Reports

4.25/5

Read Reviews (333)

Software Failure Risk Guidance

?

for Survicate

Overall Risk Meter

Low Medium High

Top Failure Risks for Survicate

Survicate, Inc. Profile

Company Name

Survicate, Inc.

Company Website

//survicate.com

HQ Location

ulica Przyrynek 14, Warsaw, MA 00-219, PL

Employees

11-50

Social

Financials

SEED