Guiding you to choose between Medallia Experience Cloud vs. Thematic: 2024

Comparison Summary

Medallia Experience Cloud: Medallia-experience-cloud provides insights into customer and employee sentiment via feedback surveys and analytics. Customer journeys and contact center interactions are also analyzed.

Thematic: Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.

Medallia Experience Cloud and Thematic: Customer Satisfaction Data

Most deployed common Use Cases for Medallia Experience Cloud and Thematic

What makes Medallia Experience Cloud and Thematic ideal for Collecting Direct Feedback?

Medallia Experience Cloud and Thematic both collect customer feedback. Medallia Experience Cloud collects feedback through multiple channels, including surveys, social media, and in-app feedback. Thematic analyzes existing CSAT and NPS data to generate actionable insights. Medallia Experience Cloud focuses on capturing and analyzing data, while Thematic focuses on providing actionable insights. A limitation of Medallia Experience Cloud is that it requires a minimum number of responses to calibrate the scoring model.

"...The dashboard giving insights of NPS scores across product portfolio and trends is amazing...." Peer review by User

"...Consumer feedback is essential, and I want it to go way beyond a singular NPS number, which can easily become meaningless without context...." Peer review by Ajantha S, Behavioral Research Practice Lead, Information Technology and Services

How does Medallia Experience Cloud and Thematic facilitate Engaging Conversational Surveys?

Medallia Experience Cloud helps businesses engage employees by providing tools to monitor customer feedback and improve employee interactions. Thematic enables businesses to engage customers by providing tools to analyze feedback and identify key themes. Both tools allow users to gather feedback from various sources, but Medallia Experience Cloud focuses on employee engagement while Thematic prioritizes customer engagement.

"...I was able to figure our which staff I needed to work with in what areas to improve our customer service scores..." Peer review by User

"...The rest of the company were also quite excited to see the themes and example comments from real customers, they had lots of follow up questions . ..." Case Study Melodics

How efficiently Does Medallia Experience Cloud and Thematic manage your Helpdesk Management?

Medallia Experience Cloud and Thematic both analyze voice and sentiment data from call centers. Medallia Experience Cloud focuses on providing a comprehensive customer experience platform that includes call center interactions, while Thematic emphasizes connecting unstructured feedback from various sources, including call centers, into a single system. Medallia Experience Cloud reports on customer experience improvements, such as increased Net Promoter Scores and reduced call volume, while Thematic highlights a decrease in call center volume and improved customer satisfaction ratings.

"...Measurement bottoms up in branches and call center and other touchpoints...." Peer review by Executive Sponsor

"...Instead, connect all feedback through our into sources you already use for surveys, reviews, live chat, call center, complaints, support and social media...." Connect all your feedback data