cuspera logo CUSPERA

Medallia Experience Cloud vs Upland Rant & Rave: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Experience Cloud vs. Upland Rant & Rave is based on a specific set of business needs and context. The comparison uses 3068 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Upland Rant & Rave

Medallia Experience Cloud, Upland Rant & Rave, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Upland Rant & Rave focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Funnel Analysis, etc.

"One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. " - Aisling Hassell

"Rant & Rave has allowed me to change my business to make it more customer-focused. When you're getting the level of insight and detail that I'm getting out of my Rant & Rave dashboard it's an easy job to convince the company to invest in the custome...r experience. " - Alex Williams

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Upland Rant & Rave for

Software Failure Risk

  • medium

logo Upland Rant & Rave

Focus area

Upland Rant & Rave is better than Medallia Experience Cloud for

Software Failure Risk

  • medium

About

SaaS platform to reveal customer insights, and make them actionable

Customer Engagement & Experience Software for capturing feedback and actionable insights

Age

2001

2010

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

18

Total Goals
(we found evidences for)

13

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve consistency

Top Channels

Channels Used

  • phone calls

  • promotions

  • e-mail

  • coupons

  • See 1 more
  • phone calls

  • promotions

  • e-mail

  • coupons

  • See 1 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting