Comparison Summary
This comparison report of Medallia Experience Cloud vs. UserTesting is based on a specific set of business needs and context. The comparison uses 5250 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and UserTesting
Medallia Experience Cloud, UserTesting, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
UserTesting focuses on Engaging Conversational Surveys with Website, Collecting Feedback with Website, Digital Marketing, Product Marketing, etc.
"The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. " - Brian Powers
"Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal. " - James Lane
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than UserTesting for
Software Failure Risk
UserTesting
Focus area
UserTesting is better than Medallia Experience Cloud for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Feedback tool for real-time feedback from real customers
Age
2001
Financials
SERIES F
PRIVATE
Business Need
Total Processes
(we found evidences for)
50
66
Total Goals
(we found evidences for)
13
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Launch new products
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Enter new markets internationally or locally
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve brand engagement
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Improve ROI
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Improve stakeholder relations
- See 10 more
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Acquire customers
-
Improve brand engagement
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Enhance customer relationships
-
Improve digital and social presence
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Scale best practices
-
Increase sales & revenue
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Improve efficiency
-
Launch new products
-
Establish thought leadership
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Improve ROI
-
Grow market share
-
Enter new markets internationally or locally
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Improve internal communications
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Build brand awareness
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Improve navigation
- See 12 more
Top Channels
Channels Used
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website
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video
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mobile
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social media
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user generated content
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blogs
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mobile app
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e-mail
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promotions
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offline
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point of sale
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phone calls
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Facebook
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Instagram
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Facebook page
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review sites
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Amazon
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text SMS
-
games
-
chat
-
events
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trade shows
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Slack
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on premises
- See 21 more
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website
-
video
-
mobile
-
social media
-
user generated content
-
blogs
-
mobile app
-
e-mail
-
promotions
-
offline
-
point of sale
-
phone calls
-
Facebook
-
Instagram
-
Facebook page
-
review sites
-
Amazon
-
text SMS
-
games
-
chat
-
events
-
trade shows
-
Slack
-
on premises
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
