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UserTesting: Use-Cases, Insights and Reviews | 2024 Cuspera

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Feedback tool for real-time feedback from real customers

AI Powered

UserTesting Overview

UserTesting provides a platform for gathering customer feedback to enhance UI, UX, design, and CX. Businesses can improve digital experiences and drive innovation using these insights.

Use Cases

Customers recommend Engaging Conversational Surveys, Collecting Feedback, Digital Marketing, as the business use cases that they have been most satisfied with while using UserTesting.

Other use cases:

Product Marketing
Automated Workflows
Training & Onboarding
Products & Pricelist Management
Collaboration
Segmentation And Targeting
Competitive Intelligence

See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using UserTesting.

Other priorities:

Improve Customer Satisfaction
Improve Digital And Social Presence
Scale Best Practices
Increase Sales & Revenue
Improve Efficiency
Improve Product Experience
Establish Thought Leadership
Improve ROI
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Employee Experience
Build Brand Awareness
Improve Navigation

See all business priorities See less business priorities

UserTesting Use-Cases and Business Priorities: Customer Satisfaction Data

UserTesting works with different mediums / channels such as Website,

UserTesting's features include Recording, Personalization, Embedded Survey Forms, etc.

Reviews

"UserTesting gives us the rich human insights that we need to explain why people think, feel, say, and do the things the way they do. And the amazing part is that our tests come back with results in minutes and hours, not weeks or months." - Gregg Richardson

UserTesting, Alchemer Enterprise Feedback Management Platform, Sogolytics, SurveySparrow Enterprise, Qualtrics CoreXM, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for UserTesting

Top Industries

Internet
Retail
Financial Services

Popular in

Large Enterprise
Enterprise
Mid Market

UserTesting is popular in Internet, Retail, and Financial Services and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on UserTesting Use Cases

What makes UserTesting ideal for Engaging Conversational Surveys?

UserTesting's Engaging Conversational Surveys allow companies to interact with potential customers in real-time, gathering valuable insights and feedback on their products or services. This platform enables companies to target specific customer audiences, design and conduct tests efficiently, and engage in one-on-one conversations to understand user reactions and perspectives. However, this platform has a limited ability to analyze the interaction of multiple users, potentially impacting the cost and effectiveness of some testing scenarios.

"...Data Storage Policy Skip to main content MOBILE TESTING Optimize mobile experiences to drive engagement...." Mobile App User Testing and Feedback Tools

How efficiently Does UserTesting manage your Collecting Feedback?

UserTesting is a platform that helps companies collect feedback from their customers. The platform offers video recordings and written summaries of customer feedback, which can be easily shared. The platform has limitations in providing insights on specific issues, such as low Net Promoter Scores.

"...Sara and Horyun will be discussing how their roles impact Microsoft's customer experience, methods' and processes for collecting and sharing customer feedback and insights, and the importance of having the customers' perspective in the work that they do. ..." User Testing and Customer Experience Webinars

What Are the key features of UserTesting for Digital Marketing?

UserTesting assists digital marketing teams in gathering customer feedback to enhance website experiences. The platform connects marketing professionals with target customers, enabling them to gather insights that improve brand loyalty and revenue. UserTesting offers digital marketing teams a means to understand customer needs and preferences, which leads to more effective marketing strategies.

"...With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue...." Case Study Flipboard

How efficiently Does UserTesting manage your Product Marketing?

How can UserTesting enhance your Automated Workflows process?

40+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UserTesting solved their Customer Feedback Management needs. Cuspera uses 2462 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Gregg Richardson Head of Product Strategy FamilySearch	UserTesting gives us the rich human insights that we need to explain why people think, feel, say, and do the things the way they do. And the amazing part is that our tests come back with results in minutes and hours, not weeks or months. Testimonial By Gregg Richardson
Shiv Singh CMO EARGO	What we like about UserTesting is literally the hundreds of tests that we can trigger again and again. Every time we learn something interesting. Testimonial By Shiv Singh
Travers Korobanik Associate Manager, Experimentation & Research Walmart	We had to figure out the why' before we could get to the how.' Understanding why' became our goal . When we couldn't ask why' anymore, we felt like we were getting closer to the answer. Testimonial By Travers Korobanik

CUSTOMERS	TESTIMONIALS
Gregg Richardson Head of Product Strategy FamilySearch	UserTesting gives us the rich human insights that we need to explain why people think, feel, say, and do the things the way they do. And the amazing part is that our tests come back with results in minutes and hours, not weeks or months. Testimonial By Gregg Richardson
Shiv Singh CMO EARGO	What we like about UserTesting is literally the hundreds of tests that we can trigger again and again. Every time we learn something interesting. Testimonial By Shiv Singh
Travers Korobanik Associate Manager, Experimentation & Research Walmart	We had to figure out the why' before we could get to the how.' Understanding why' became our goal . When we couldn't ask why' anymore, we felt like we were getting closer to the answer. Testimonial By Travers Korobanik

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Walmart.ca	NA	Case Study Walmart.ca Walmart.ca increases on-site conversions by tailoring experiences to customer needs Read More
Regional pediatric healthcare system	NA	Case Study Regional pediatric healthcare system Regional pediatric healthcare system improves year-over-year conversion by nearly 60% Read More
Regional pediatric healthcare system	NA	Case Study Regional pediatric healthcare system Regional pediatric healthcare system improves year-over-year conversion by nearly 60% Read More

Video

How to transform your UX design process with continuous customer feedback with REI's Monique Lalonde

Video Thumbnail

Frequently Asked Questions(FAQ)

for UserTesting

What is UserTesting?

UserTesting is a Human Insight Platform for usability testing and research tools to get on-demand feedback, empathize with the customers and build amazing experiences. It helps to acquire customers, improve digital and social presence and enhance thought leadership.

It provides rapid feedback with access to the largest and most diverse first-party panel and empowers all teams to empathize with the customer to get rapid customer feedback. It is supported by the ability to create custom tests from scratch and builds better products with a solution tailored to the needs of product managers.

Some of its key features include targeting the audience to get rapid feedback on any experience, deeply empathizing with the users through self-guided video recording or live interviews, uncover insights about almost any experience and customer interaction, build a shared understanding of your customer experience and more.

What is UserTesting used for?

UserTesting is a Customer Feedback Management Software mainly used by its customers to Acquire Customers and Improve Brand Engagement by Engaging Conversational Surveys, Collecting Feedback and Digital Marketing .

What are the top features of UserTesting?

Recording, Personalization and Embedded survey forms are some of the top features of UserTesting.

Who uses UserTesting?

UserTesting is used by Internet, Retail and Financial Services among other industries.

What are UserTesting alternatives?

Alchemer Enterprise Feedback Management Platform, Sogolytics, SurveySparrow Enterprise and Qualtrics CoreXM are popular alternatives for UserTesting.

Where is UserTesting located?

UserTesting is headquartered at 144 Townsend St. San Francisco, CA 94107 USA.

lightning

Peers used UserTesting for Engaging conversational surveys and Collecting feedback

UserTesting Competitors

More UserTesting Alternatives...

UserTesting Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.03/5 ★ Read Reviews (6)
Analytics	4.25/5 ★ Read Reviews (400)
Custom Reports	4.00/5 ★ Read Reviews (523)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.03/5 ★ Read Reviews (6)
Analytics	4.25/5 ★ Read Reviews (400)
Custom Reports	4.00/5 ★ Read Reviews (523)

Software Failure Risk Guidance

?

for UserTesting

Overall Risk Meter

Low Medium High

Top Failure Risks for UserTesting

UserTesting News

UserTesting Appoints Baran Erkel as Chief Strategy Officer | Business Wire

UserTesting appoints Baran Erkel as Chief Strategy Officer to drive growth and innovation through acquisitions and partnerships.

26/09/2024 - source

UserTesting Appoints Baran Erkel as Chief Strategy Officer - Yahoo Finance

UserTesting appoints Baran Erkel as Chief Strategy Officer, enhancing leadership in strategic planning and execution for growth.

25/09/2024 - source

UserTesting Profile

Company Name

UserTesting

Company Website

https://www.usertesting.com/

HQ Location

144 Townsend St. San Francisco, CA 94107 USA

Employees

251-500

Social

Financials

PRIVATE