UserTesting Overview

UserTesting provides a platform for gathering customer feedback to enhance UI, UX, design, and CX. Businesses can improve digital experiences and drive innovation using these insights.

Use Cases

Customers recommend Engaging Conversational Surveys, Collecting Feedback, Digital Marketing, as the business use cases that they have been most satisfied with while using UserTesting.

Other use cases:

  • Product Marketing
  • Automated Workflows
  • Training & Onboarding
  • Products & Pricelist Management
  • Collaboration
  • Segmentation And Targeting
  • Competitive Intelligence
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Business Priorities

Acquire Customers and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using UserTesting.

Other priorities:

  • Improve Customer Satisfaction
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Efficiency
  • Improve Product Experience
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Employee Experience
  • Build Brand Awareness
  • Improve Navigation
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UserTesting Use-Cases and Business Priorities: Customer Satisfaction Data

UserTesting works with different mediums / channels such as Website.

UserTesting's features include Recording, Personalization, Embedded Survey Forms, etc. and UserTesting support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also UserTesting analytics capabilities include Analytics, and Custom Reports.

Reviews

"Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey." - Tom Lorusso

UserTesting, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for UserTesting

Top Industries

  • Internet
  • Retail
  • Financial Services

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

UserTesting is popular in Internet, Retail, and Financial Services and is widely used by Large Enterprise, Enterprise, and Mid Market.

UserTesting Customer wins, Customer success stories, Case studies

How does UserTesting facilitate Engaging Conversational Surveys?

How does UserTesting address your Collecting Feedback Challenges?

How does UserTesting facilitate Digital Marketing?

What makes UserTesting ideal for Product Marketing?

How does UserTesting facilitate Automated Workflows?

11 buyers and buying teams have used Cuspera to assess how well UserTesting solved their Customer Feedback Management needs. Cuspera uses 2462 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
UserTesting testimonial

Tom Lorusso

Principal User Research Manager

Microsoft
Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey. Testimonial By Tom Lorusso
UserTesting testimonial

Dave Fowler

Founder & CEO

CHARTIO
We weren't moving our number, so we started asking why. We realized we didn't understand where our customers' pain points were until UserTesting gave us a way to observe them struggling first hand. As a result, our empathy skyrocketed and we knew exactly where to focus. Testimonial By Dave Fowler
UserTesting testimonial

Margaret Wilhelm

Vice President, Customer Insights

FANDANGO
We're so much closer to the customer now. And that's made our whole company better. Testimonial By Margaret Wilhelm
CUSTOMERS TESTIMONIALS
UserTesting testimonial

Tom Lorusso

Principal User Research Manager

Microsoft
Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey. Testimonial By Tom Lorusso
UserTesting testimonial

Dave Fowler

Founder & CEO

CHARTIO
We weren't moving our number, so we started asking why. We realized we didn't understand where our customers' pain points were until UserTesting gave us a way to observe them struggling first hand. As a result, our empathy skyrocketed and we knew exactly where to focus. Testimonial By Dave Fowler
UserTesting testimonial

Margaret Wilhelm

Vice President, Customer Insights

FANDANGO
We're so much closer to the customer now. And that's made our whole company better. Testimonial By Margaret Wilhelm

Apartment List - Real Estate - Medium

UserTesting helps Apartment List validate product ideas with real renters and clients before building. The team runs sentiment studies to test concepts and features, ensuring new technology meets use...r needs. This approach leads to better product launches, increased revenue, and lower costs. Apartment List uses UserTesting to stay ahead of competitors in the real estate technology market.

Read on →

Alaska Airlines - Transportation/Trucking/Railroad - Very Large

UserTesting helped Alaska Airlines respond to the COVID-19 crisis. Passenger numbers dropped from 130,000 to 4,000 daily, causing a $450 million loss in 30 days. Alaska Airlines used journey mapping ...and in-airport experience testing to quickly adapt. They implemented nearly 100 safety initiatives based on user insights. The airline earned Diamond status in the APEX Health Safety audit and saw increased brand loyalty.

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Microsoft - Technology

UserTesting helps Microsoft understand customer needs and drive innovation. Microsoft wanted to shift from an engineering-focused culture to a customer-focused one. They used UserTesting's insight pl...atform for remote qualitative research. This gave teams deeper empathy for customers. Microsoft now makes decisions 5 times faster and reduces risk in product launches. They maintain market leadership in many categories and regions.

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Kimberly-Clark - Consumer Goods

UserTesting helped Kimberly-Clark get shopper insights fast. The company switched from in-person studies to UserTesting for speed and cost savings. Kimberly-Clark now completes studies in hours, not ...weeks. They saved 30 times the cost compared to in-person testing. UserTesting lets them test in many markets and improve digital experiences for shoppers.

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Alberta Blue Cross - Healthcare

UserTesting helped Alberta Blue Cross redesign their digital spending account pages. Members found the accounts confusing, leading to many support calls and frustration. Alberta Blue Cross used UserT...esting to get real feedback from members and staff. They made changes based on this feedback. As a result, support calls about spending accounts dropped by 8%. Member satisfaction with benefit coverage rose by 4%. The new pages are easier to use and build more trust with members.

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Amazon Web Services (AWS) - Technology

UserTesting helps AWS improve its product development process. AWS uses UserTesting to get feedback from customers early. This feedback shapes how AWS builds and tests new features. AWS leaders say U...serTesting supports their customer obsession principle. The partnership lets AWS make fast, high-quality decisions that improve customer experience.

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How to transform your UX design process with continuous customer feedback with REI's Monique Lalonde

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Frequently Asked Questions(FAQ)

for UserTesting

What is UserTesting?

UserTesting is a Human Insight Platform for usability testing and research tools to get on-demand feedback, empathize with the customers and build amazing experiences. It helps to acquire customers, improve digital and social presence and enhance thought leadership.

It provides rapid feedback with access to the largest and most diverse first-party panel and empowers all teams to empathize with the customer to get rapid customer feedback. It is supported by the ability to create custom tests from scratch and builds better products with a solution tailored to the needs of product managers.

Some of its key features include targeting the audience to get rapid feedback on any experience, deeply empathizing with the users through self-guided video recording or live interviews, uncover insights about almost any experience and customer interaction, build a shared understanding of your customer experience and more.

What is UserTesting used for?

UserTesting is a Customer Feedback Management Software mainly used by its customers to Acquire Customers and Improve Brand Engagement by Engaging Conversational Surveys, Collecting Feedback and Digital Marketing .

What are the top features of UserTesting?

Recording, Personalization and Embedded survey forms are some of the top features of UserTesting.

Who uses UserTesting?

UserTesting is used by Internet, Retail and Financial Services among other industries.

What are UserTesting alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for UserTesting.

Where is UserTesting located?

UserTesting is headquartered at 144 Townsend St. San Francisco, CA 94107 USA.
lightning

Peers used UserTesting for Engaging conversational surveys and Collecting feedback

UserTesting Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.03/5 ★

Read Reviews (6)
Analytics

4.25/5 ★

Read Reviews (400)
Custom Reports

4.00/5 ★

Read Reviews (523)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.03/5 ★

Read Reviews (6)
Analytics

4.25/5 ★

Read Reviews (400)
Custom Reports

4.00/5 ★

Read Reviews (523)

Software Failure Risk Guidance

?

for UserTesting

Overall Risk Meter

Low Medium High

Top Failure Risks for UserTesting

UserTesting, Inc. News

Product

UserTesting Releases UserTesting Verified, a New AI-Driven Fraud Prevention Capability to Help Enterprises Act on Customer Insights with Greater Confidence

UserTesting has launched UserTesting Verified, an AI-driven fraud prevention system. This new capability enhances data integrity and reduces fraud by using machine learning and geolocation technology. It supports enterprises in making confident decisions by ensuring high-integrity participant data. The system's dual-layer approach improves VPN detection by 40% and maintains a low session no-show rate, boosting research efficiency.

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Partnership

UserTesting Partners with LinkedIn to Elevate Trust and Transparency in Panel Management

UserTesting has partnered with LinkedIn to integrate 'Verified on LinkedIn', enhancing trust and transparency in panel management by ensuring participant authenticity and combating fraud in experience research.

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Product

UserTesting Launches 'Insights for Impact' to Empower Non-Profits with Human Insights

UserTesting launched "Insights for Impact" to support non-profits with human insights, offering platform access, audience targeting, learning resources, and community collaboration to enhance their missions and align with UNSDGs.

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Executive

UserTesting Names Nikki Morello as Chief Transformation Officer to Lead Culture and Operational Transformation - Business Wire

UserTesting has appointed Nikki Morello as Chief Transformation Officer to lead cultural and operational changes within the company.

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UserTesting, Inc. Profile

Company Name

UserTesting, Inc.

Company Website

https://www.usertesting.com/

HQ Location

144 Townsend St. San Francisco, CA 94107 USA

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE