UserTesting Overview
UserTesting provides a platform for gathering customer feedback to enhance UI, UX, design, and CX. Businesses can improve digital experiences and drive innovation using these insights.
Use Cases
Customers recommend Engaging Conversational Surveys, Collecting Feedback, Digital Marketing, as the business use cases that they have been most satisfied with while using UserTesting.
Business Priorities
Acquire Customers and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using UserTesting.
UserTesting Use-Cases and Business Priorities: Customer Satisfaction Data
UserTesting works with different mediums / channels such as Website.
UserTesting's features include Recording, Personalization, Embedded Survey Forms, etc. and UserTesting support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also UserTesting analytics capabilities include Analytics, and Custom Reports.
Reviews
"What we like about UserTesting is literally the hundreds of tests that we can trigger again and again. Every time we learn something interesting." - Shiv Singh
UserTesting, Alchemer Enterprise Feedback Management Platform, Sogolytics, SurveySparrow Enterprise, Qualtrics CoreXM, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for UserTesting
Top Industries
- Internet
- Retail
- Financial Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
UserTesting is popular in Internet, Retail, and Financial Services and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on UserTesting Use Cases
How can UserTesting optimize your Engaging Conversational Surveys Workflow?
How can UserTesting optimize your Collecting Feedback Workflow?
Why is UserTesting the best choice for Digital Marketing?
How can UserTesting enhance your Product Marketing process?
Why is UserTesting the best choice for Automated Workflows?
40+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well UserTesting solved their Customer Feedback Management needs. Cuspera uses 2462 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
What we like about UserTesting is literally the hundreds of tests that we can trigger again and again. Every time we learn something interesting. Testimonial By Shiv Singh |
|
We weren't moving our number, so we started asking why. We realized we didn't understand where our customers' pain points were until UserTesting gave us a way to observe them struggling first hand. As a result, our empathy skyrocketed and we knew exactly where to focus. Testimonial By Dave Fowler |
|
Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal. Testimonial By James Lane |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Shiv Singh CMO EARGO |
What we like about UserTesting is literally the hundreds of tests that we can trigger again and again. Every time we learn something interesting. Testimonial By Shiv Singh |
|
Dave Fowler Founder & CEO CHARTIO |
We weren't moving our number, so we started asking why. We realized we didn't understand where our customers' pain points were until UserTesting gave us a way to observe them struggling first hand. As a result, our empathy skyrocketed and we knew exactly where to focus. Testimonial By Dave Fowler |
|
James Lane UX Manager AAA Club Alliance |
Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal. Testimonial By James Lane |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
Case Study AdobeRead More |
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NA |
CASE STUDY AAA Club AllianceRead More |
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NA |
Case Study A hospital systemRead More |
Video
How to transform your UX design process with continuous customer feedback with REI's Monique Lalonde
Frequently Asked Questions(FAQ)
for UserTesting
What is UserTesting?
UserTesting is a Human Insight Platform for usability testing and research tools to get on-demand feedback, empathize with the customers and build amazing experiences. It helps to acquire customers, improve digital and social presence and enhance thought leadership.
It provides rapid feedback with access to the largest and most diverse first-party panel and empowers all teams to empathize with the customer to get rapid customer feedback. It is supported by the ability to create custom tests from scratch and builds better products with a solution tailored to the needs of product managers.
Some of its key features include targeting the audience to get rapid feedback on any experience, deeply empathizing with the users through self-guided video recording or live interviews, uncover insights about almost any experience and customer interaction, build a shared understanding of your customer experience and more.
What is UserTesting used for?
What are the top features of UserTesting?
Who uses UserTesting?
What are UserTesting alternatives?
Where is UserTesting located?
Peers used UserTesting for Engaging conversational surveys and Collecting feedback
UserTesting Competitors
UserTesting Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (400) |
| Custom Reports | Read Reviews (523) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (400) |
| Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for UserTesting
Overall Risk Meter
Top Failure Risks for UserTesting
UserTesting, Inc. News
UserTesting Launches 'Insights for Impact' to Empower Non-Profits with Human Insights
UserTesting launched "Insights for Impact" to support non-profits with human insights, offering platform access, audience targeting, learning resources, and community collaboration to enhance their missions and align with UNSDGs.
UserTesting Appoints Baran Erkel as Chief Strategy Officer | Business Wire
UserTesting appoints Baran Erkel as Chief Strategy Officer to drive growth and innovation through acquisitions and partnerships.
UserTesting Appoints Baran Erkel as Chief Strategy Officer - Yahoo Finance
UserTesting appoints Baran Erkel as Chief Strategy Officer, enhancing leadership in strategic planning and execution for growth.
UserTesting, Inc. Feeds
UserTesting Names Nikki Morello as Chief Transformation Officer to Lead Culture and Operational Transformation - Business Wire
UserTesting has appointed Nikki Morello as Chief Transformation Officer to lead cultural and operational changes within the company.
UserTesting Welcomes Johann Wrede as Chief Marketing Officer to Expand Global Market Presence - Business Wire
UserTesting has appointed Johann Wrede as the new Chief Marketing Officer to enhance their global market outreach.
UserTesting Appoints Baran Erkel as Chief Strategy Officer - Business Wire
UserTesting has appointed Baran Erkel as the new Chief Strategy Officer.
UserTesting, Inc. Profile
Company Name
UserTesting, Inc.
Company Website
https://www.usertesting.com/HQ Location
144 Townsend St. San Francisco, CA 94107 USA
Employees
251-500
Social
Financials
PRIVATE
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