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UserTesting: Use-Cases, Insights and Reviews | 2024 Cuspera

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(2462)

Feedback tool for real-time feedback from real customers

AI Powered

UserTesting Overview

UserTesting provides a platform for gathering customer feedback to enhance UI, UX, design, and CX. Businesses can improve digital experiences and drive innovation using these insights.

Use Cases

Customers recommend Engaging Conversational Surveys, Collecting Feedback, Digital Marketing, as the business use cases that they have been most satisfied with while using UserTesting.

Other use cases:

Product Marketing
Automated Workflows
Training & Onboarding
Products & Pricelist Management
Collaboration
Segmentation And Targeting
Competitive Intelligence

See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using UserTesting.

Other priorities:

Improve Customer Satisfaction
Improve Digital And Social Presence
Scale Best Practices
Increase Sales & Revenue
Improve Efficiency
Improve Product Experience
Establish Thought Leadership
Improve ROI
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Employee Experience
Build Brand Awareness
Improve Navigation

See all business priorities See less business priorities

UserTesting Use-Cases and Business Priorities: Customer Satisfaction Data

UserTesting works with different mediums / channels such as Website.

UserTesting's features include Recording, Personalization, Embedded Survey Forms, etc. and UserTesting support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also UserTesting analytics capabilities include Analytics, and Custom Reports.

Reviews

"UserTesting is easy to use and the tool expedites my research work flow giving me back valuable time." - Christina Balda

UserTesting, Alchemer Enterprise Feedback Management Platform, Sogolytics, SurveySparrow Enterprise, Qualtrics CoreXM, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for UserTesting

Top Industries

Internet
Retail
Financial Services

Popular in

Large Enterprise
Enterprise
Mid Market

UserTesting is popular in Internet, Retail, and Financial Services and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on UserTesting Use Cases

How does UserTesting address your Engaging Conversational Surveys Challenges?

UserTesting's Engaging Conversational Surveys allow companies to interact with potential customers in real-time, gathering valuable insights and feedback on their products or services. This platform enables companies to target specific customer audiences, design and conduct tests efficiently, and engage in one-on-one conversations to understand user reactions and perspectives. However, this platform has a limited ability to analyze the interaction of multiple users, potentially impacting the cost and effectiveness of some testing scenarios.

"...Engage Understand..." Human Insight

How does UserTesting facilitate Collecting Feedback?

UserTesting is a platform that helps companies collect feedback from their customers. The platform offers video recordings and written summaries of customer feedback, which can be easily shared. The platform has limitations in providing insights on specific issues, such as low Net Promoter Scores.

"...By far the quickest testing site at generating feedback from customers from a range of demographics, including country, gender, age and the device they use...." Peer review by User

What solutions does UserTesting provide for Digital Marketing?

UserTesting assists digital marketing teams in gathering customer feedback to enhance website experiences. The platform connects marketing professionals with target customers, enabling them to gather insights that improve brand loyalty and revenue. UserTesting offers digital marketing teams a means to understand customer needs and preferences, which leads to more effective marketing strategies.

"...The digital marketing team continues to find new and novel ways to secure customer feedback on all aspects of their web experience: 1...." Case Study Regional pediatric healthcare system

What Are the key features of UserTesting for Product Marketing?

How can UserTesting enhance your Automated Workflows process?

40+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UserTesting solved their Customer Feedback Management needs. Cuspera uses 2462 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Christina Balda UX Professional Milwaukee	UserTesting is easy to use and the tool expedites my research work flow giving me back valuable time. Testimonial By Christina Balda
Morgan Davis Manager, User Research DocuSign	UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we're now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow. Testimonial By Morgan Davis
Carey Caulfield Principal Product Manager CiTRiX	We needed rapid iterative feedback, fast and furious. Testimonial By Carey Caulfield

CUSTOMERS	TESTIMONIALS
Christina Balda UX Professional Milwaukee	UserTesting is easy to use and the tool expedites my research work flow giving me back valuable time. Testimonial By Christina Balda
Morgan Davis Manager, User Research DocuSign	UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we're now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow. Testimonial By Morgan Davis
Carey Caulfield Principal Product Manager CiTRiX	We needed rapid iterative feedback, fast and furious. Testimonial By Carey Caulfield

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Zillow	NA	Case Study Zillow Zillow improves home search experience, increasing conversion by 8 percent Read More
Vistaprint	NA	Case Study Vistaprint Vistaprint averts disaster, discovering source of 16% spike in page exits Read More
CoverMyMeds	NA	Case Study CoverMyMeds CoverMyMeds eases patient pain points by improving prescription authorization process Read More

Video

How to transform your UX design process with continuous customer feedback with REI's Monique Lalonde

Video Thumbnail

Frequently Asked Questions(FAQ)

for UserTesting

What is UserTesting?

UserTesting is a Human Insight Platform for usability testing and research tools to get on-demand feedback, empathize with the customers and build amazing experiences. It helps to acquire customers, improve digital and social presence and enhance thought leadership.

It provides rapid feedback with access to the largest and most diverse first-party panel and empowers all teams to empathize with the customer to get rapid customer feedback. It is supported by the ability to create custom tests from scratch and builds better products with a solution tailored to the needs of product managers.

Some of its key features include targeting the audience to get rapid feedback on any experience, deeply empathizing with the users through self-guided video recording or live interviews, uncover insights about almost any experience and customer interaction, build a shared understanding of your customer experience and more.

What is UserTesting used for?

UserTesting is a Customer Feedback Management Software mainly used by its customers to Acquire Customers and Improve Brand Engagement by Engaging Conversational Surveys, Collecting Feedback and Digital Marketing .

What are the top features of UserTesting?

Recording, Personalization and Embedded survey forms are some of the top features of UserTesting.

Who uses UserTesting?

UserTesting is used by Internet, Retail and Financial Services among other industries.

What are UserTesting alternatives?

Alchemer Enterprise Feedback Management Platform, Sogolytics, SurveySparrow Enterprise and Qualtrics CoreXM are popular alternatives for UserTesting.

Where is UserTesting located?

UserTesting is headquartered at 144 Townsend St. San Francisco, CA 94107 USA.

lightning

Peers used UserTesting for Engaging conversational surveys and Collecting feedback

UserTesting Competitors

More UserTesting Alternatives...

UserTesting Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.03/5 ★ Read Reviews (6)
Analytics	4.25/5 ★ Read Reviews (400)
Custom Reports	4.00/5 ★ Read Reviews (523)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.03/5 ★ Read Reviews (6)
Analytics	4.25/5 ★ Read Reviews (400)
Custom Reports	4.00/5 ★ Read Reviews (523)

Software Failure Risk Guidance

?

for UserTesting

Overall Risk Meter

Low Medium High

Top Failure Risks for UserTesting

UserTesting News

UserTesting Appoints Baran Erkel as Chief Strategy Officer | Business Wire

UserTesting appoints Baran Erkel as Chief Strategy Officer to drive growth and innovation through acquisitions and partnerships.

26/09/2024 - source

UserTesting Appoints Baran Erkel as Chief Strategy Officer - Yahoo Finance

UserTesting appoints Baran Erkel as Chief Strategy Officer, enhancing leadership in strategic planning and execution for growth.

25/09/2024 - source

UserTesting Feeds

UserTesting Names Nikki Morello as Chief Transformation Officer to Lead Culture and Operational Transformation - Business Wire

UserTesting has appointed Nikki Morello as Chief Transformation Officer to lead cultural and operational changes within the company.

19/11/2024 - source

UserTesting Welcomes Johann Wrede as Chief Marketing Officer to Expand Global Market Presence - Business Wire

UserTesting has appointed Johann Wrede as the new Chief Marketing Officer to enhance their global market outreach.

07/10/2024 - source

UserTesting Appoints Baran Erkel as Chief Strategy Officer - Business Wire

UserTesting has appointed Baran Erkel as the new Chief Strategy Officer.

25/09/2024 - source

UserTesting Profile

Company Name

UserTesting

Company Website

https://www.usertesting.com/

HQ Location

144 Townsend St. San Francisco, CA 94107 USA

Employees

251-500

Social

Financials

PRIVATE