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Medallia Experience Cloud vs UserVoice: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Experience Cloud vs. UserVoice is based on a specific set of business needs and context. The comparison uses 4706 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and UserVoice

Medallia Experience Cloud, UserVoice, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

UserVoice focuses on Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.

"The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. " - Brian Powers

"The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. " - Mark Silvey

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than UserVoice for

Software Failure Risk

  • medium

logo UserVoice

Focus area

UserVoice is better than Medallia Experience Cloud for

Software Failure Risk

  • medium

About

SaaS platform to reveal customer insights, and make them actionable

Feedback Management Tool to understand what the customers want

Age

2001

Financials

SERIES F

SERIES A

Business Need

Total Processes
(we found evidences for)

50

65

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


competitive intelligence


loyalty management


knowledge management


international marketing


products & pricelist management


training & onboarding



proposal & quote management



sales document management

proposal & quote management


campaign management


community building


content management


contact list management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • See 7 more

Top Channels

Channels Used

  • website

  • user generated content

  • blogs

  • chat

  • promotions

  • e-mail

  • phone calls

  • Skype

  • Slack

  • social media

  • offline

  • on premises

  • Twitter

  • Facebook

  • events

  • trade shows

  • point of sale

  • mobile

  • games

  • print media

  • magazine

  • video

  • Netflix

  • See 20 more
  • website

  • user generated content

  • blogs

  • chat

  • promotions

  • e-mail

  • phone calls

  • Skype

  • Slack

  • social media

  • offline

  • on premises

  • Twitter

  • Facebook

  • events

  • trade shows

  • point of sale

  • mobile

  • games

  • print media

  • magazine

  • video

  • Netflix

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting