Comparison Summary
This comparison report of Medallia Experience Cloud vs. UserVoice is based on a specific set of business needs and context. The comparison uses 4706 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and UserVoice
Medallia Experience Cloud, UserVoice, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
UserVoice focuses on Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Communication Management, etc.
"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. " - John White
"Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources. " - Mark Powell
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than UserVoice for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Feedback Management Tool to understand what the customers want
Age
2001
Financials
SERIES F
SERIES A
Business Need
Total Processes
(we found evidences for)
50
65
Total Goals
(we found evidences for)
13
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Launch new products
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Enter new markets internationally or locally
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve brand engagement
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Improve ROI
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Improve stakeholder relations
- See 10 more
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Enhance customer relationships
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Enter new markets internationally or locally
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Acquire customers
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Improve internal communications
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Scale best practices
-
Improve visibility
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Improve ROI
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Launch new products
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Improve efficiency
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Improve digital and social presence
- See 7 more
Top Channels
Channels Used
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website
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user generated content
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blogs
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chat
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promotions
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e-mail
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phone calls
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Skype
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Slack
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social media
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offline
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on premises
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Twitter
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Facebook
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events
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trade shows
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point of sale
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mobile
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games
-
print media
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magazine
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video
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Netflix
- See 20 more
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website
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user generated content
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blogs
-
chat
-
promotions
-
e-mail
-
phone calls
-
Skype
-
Slack
-
social media
-
offline
-
on premises
-
Twitter
-
Facebook
-
events
-
trade shows
-
point of sale
-
mobile
-
games
-
print media
-
magazine
-
video
-
Netflix
- See 20 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
