UserVoice Overview
UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using UserVoice.
Business Priorities
Improve Customer Satisfaction and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using UserVoice.
UserVoice Use-Cases and Business Priorities: Customer Satisfaction Data
UserVoice's features include Ticketing, Embedded Survey Forms, Widgets, etc. and UserVoice support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also UserVoice analytics capabilities include Analytics, and Custom Reports.
Reviews
"The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about." - Mark Silvey
UserVoice, Canny, Alchemer Enterprise Feedback Management Platform, SmartSurvey, GetFeedback, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for UserVoice
Top Industries
- Computer Software
- Internet
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
UserVoice is popular in Computer Software, Internet, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on UserVoice Use Cases
What makes UserVoice ideal for Collecting Feedback?
What Are the key features of UserVoice for Engaging Conversational Surveys?
How efficiently Does UserVoice manage your Products & Pricelist Management?
What benefits does UserVoice offer for Communication Management?
How can UserVoice enhance your Knowledge Management process?
41+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well UserVoice solved their Customer Feedback Management needs. Cuspera uses 1918 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. Testimonial By Mark Silvey |
|
We'll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan. Testimonial By Brandon Terry |
|
Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources. Testimonial By Mark Powell |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mark Silvey Engineering Manager Microsoft |
The big thing that was missing from feedback that we would get from surveys is priority. The biggest thing that UserVoice gives us is prioritization. UserVoice allows us to understand what customers really care about. Testimonial By Mark Silvey |
|
Brandon Terry Vice President of Product Procore |
We'll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan. Testimonial By Brandon Terry |
|
Mark Powell Product Development Manager muddyboots |
Using UserVoice we've been able to shape our product roadmap based on feedback and are able to make sure that we aren't wasting developer resources. Testimonial By Mark Powell |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
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Case Study Visual StudioRead More |
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Case Study MicrosoftRead More |
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Case Study SharegateRead More |
Video
Introducing Custom Idea Fields by UserVoice
Frequently Asked Questions(FAQ)
for UserVoice
What is UserVoice?
UserVoice is a Product Feedback Management Software that gives everything needed to gather, aggregate, analyze, and follow through on feedback from customers and internal teams. It is designed to help businesses collect and analyze feedback from customers and better customer satisfaction as well as drive strategic product decisions. It is helpful for customer-focused personnel such as support managers, customer service representatives, product managers, and founders.
It understands the customer what they want, empower internal teams to share product feedback, prioritize initiatives, make sense of customer feedback, see which requests are trending, filter by customer segment or product category, and estimate the ROI of customer requests to make prioritization even easier. It provides status updates, shares product roadmap, and engages directly with users to gather more context.
Some of its features include effortlessly collect user feedback, empower internal teams to share product feedback, foster a shared understanding of customer needs, and more.
What is UserVoice used for?
What are the top features of UserVoice?
Who uses UserVoice?
What are UserVoice alternatives?
Where is UserVoice located?
Peers used UserVoice for Collecting feedback and Engaging conversational surveys
UserVoice Competitors
UserVoice Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (258) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (258) |
UserVoice Integrations
UserVoice integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for UserVoice
Overall Risk Meter
Top Failure Risks for UserVoice
UserVoice Profile
Company Name
UserVoice
Company Website
https://www.uservoice.com/HQ Location
234 Fayetteville St, 3rd Floor, Raleigh, NC 27601, US
Employees
11-50
Social
Financials
SERIES A
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