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Medallia Experience Cloud vs Zenloop: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Medallia Experience Cloud vs. Zenloop is based on a specific set of business needs and context. The comparison uses 6557 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Zenloop

Medallia Experience Cloud, Zenloop, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Zenloop focuses on Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.

"Medallia has empowered us to create a more robust measurement approach that helps us identify the customer experience improvements that matter most to our business. " - John White

"With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. " - Julia Dimmler

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Zenloop for

Software Failure Risk

  • medium

logo Zenloop

Focus area

Zenloop is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Feedback Management to Automate customer retention.

Age

2001

2016

Financials

SERIES F

SERIES A

Business Need

Total Processes
(we found evidences for)

50

73

Total Goals
(we found evidences for)

13

16

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customer case management


rating and review management


helpdesk management


sales call management


sales review & feedback


communication management

sending & publishing communications


social media management

social media analytics

engaging on social media




lifetime value management




reputation management


performance management


workflow management


relationship management


generation of new leads


competitive intelligence



knowledge management



touchpoint management






contact list management



promotion management


discount management


contract management


sales document management

contract management


training & onboarding



content management


campaign management


segmentation and targeting


business development


motivation management


influencer marketing



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve efficiency

  • Improve brand engagement

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Build brand awareness

  • Establish thought leadership

  • Improve stakeholder relations

  • Reduce bounce

  • See 13 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • phone calls

  • social media

  • website

  • coupons

  • mobile

  • offline

  • user generated content

  • blogs

  • magazine

  • print media

  • chat

  • point of sale

  • mobile app

  • newsletter

  • out of home

  • brochure

  • review sites

  • Tripadvisor

  • on premises

  • Facebook

  • text SMS

  • billboards

  • Slack

  • Instagram

  • Twitter

  • mass media

  • radio

  • television

  • See 27 more
  • promotions

  • e-mail

  • phone calls

  • social media

  • website

  • coupons

  • mobile

  • offline

  • user generated content

  • blogs

  • magazine

  • print media

  • chat

  • point of sale

  • mobile app

  • newsletter

  • out of home

  • brochure

  • review sites

  • Tripadvisor

  • on premises

  • Facebook

  • text SMS

  • billboards

  • Slack

  • Instagram

  • Twitter

  • mass media

  • radio

  • television

  • See 27 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting