Comparison Summary
This comparison report of Medallia Experience Cloud vs. Zenloop is based on a specific set of business needs and context. The comparison uses 6557 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Medallia Experience Cloud and Zenloop
Medallia Experience Cloud, Zenloop, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.
Zenloop focuses on Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.
"One of the beauties of having all the feedback in one source, is really you can put that feedback into the hands of people who can action it. " - Aisling Hassell
"We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals. " - Lynn Hoblitz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Experience Cloud
Focus area
Medallia Experience Cloud is better than Zenloop for
Software Failure Risk
About
SaaS platform to reveal customer insights, and make them actionable
Feedback Management to Automate customer retention.
Age
2001
2016
Financials
SERIES F
SERIES A
Business Need
Total Processes
(we found evidences for)
50
73
Total Goals
(we found evidences for)
13
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Improve internal communications
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Launch new products
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Enter new markets internationally or locally
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Grow market share
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Improve brand engagement
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Improve ROI
-
Improve stakeholder relations
- See 10 more
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Enhance customer relationships
-
Acquire customers
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Increase sales & revenue
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Improve ROI
-
Increase customer life time value
-
Improve internal communications
-
Improve efficiency
-
Improve brand engagement
-
Scale best practices
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Launch new products
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Build brand awareness
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Establish thought leadership
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Improve stakeholder relations
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Reduce bounce
- See 13 more
Top Channels
Channels Used
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promotions
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e-mail
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phone calls
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social media
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website
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coupons
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mobile
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offline
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user generated content
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blogs
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magazine
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print media
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chat
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point of sale
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mobile app
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newsletter
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out of home
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brochure
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review sites
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Tripadvisor
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on premises
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Facebook
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text SMS
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billboards
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Slack
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Instagram
-
Twitter
-
mass media
-
radio
-
television
- See 27 more
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promotions
-
e-mail
-
phone calls
-
social media
-
website
-
coupons
-
mobile
-
offline
-
user generated content
-
blogs
-
magazine
-
print media
-
chat
-
point of sale
-
mobile app
-
newsletter
-
out of home
-
brochure
-
review sites
-
Tripadvisor
-
on premises
-
Facebook
-
text SMS
-
billboards
-
Slack
-
Instagram
-
Twitter
-
mass media
-
radio
-
television
- See 27 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
