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Medallia Experience Cloud vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Medallia Experience Cloud medium Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of Medallia Experience Cloud vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 5673 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Medallia Experience Cloud and Zonka Feedback

Medallia Experience Cloud, Zonka Feedback, InMoment, NICE Satmetrix, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Medallia Experience Cloud covers Collecting Direct Feedback, Engaging Conversational Surveys, Customer Experience Management with E-Mail, Rating And Review Management with Social Media, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"The program team was excellent in understanding our needs, and the commitment that Medallia could help Brightstar launch quickly was a big selling point for us. This is only just the beginning of a long partnership together. " - Brian Powers

"Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. " - Select CITYWALK Mall

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Medallia Experience Cloud

Focus area

Medallia Experience Cloud is better than Zonka Feedback for

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than Medallia Experience Cloud for

Software Failure Risk

  • low

About

SaaS platform to reveal customer insights, and make them actionable

Feedback Software & Survey App to collect feedback from customers and employees

Age

2001

Financials

SERIES F

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

43

Total Goals
(we found evidences for)

13

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (296)

Read Reviews (705)

measuring net promoter score

Read Reviews (76)

Read Reviews (136)

measuring customer satisfaction

Read Reviews (37)

Read Reviews (277)

engagement management

Read Reviews (130)

Read Reviews (40)

engaging and following up

Read Reviews (90)

Read Reviews (32)

customer case management

Read Reviews (72)

Read Reviews (0)

rating and review management

Read Reviews (54)

Read Reviews (8)

helpdesk management

Read Reviews (32)

Read Reviews (22)

sales call management

Read Reviews (23)

Read Reviews (0)

call recording

Read Reviews (14)

Read Reviews (0)

call analytics

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (21)

Read Reviews (3)

communication management

Read Reviews (20)

Read Reviews (48)

sending & publishing communications

Read Reviews (8)

Read Reviews (42)

social media management

Read Reviews (18)

Read Reviews (68)

social media analytics

Read Reviews (11)

Read Reviews (65)

engaging on social media

Read Reviews (4)

Read Reviews (1)

lifetime value management

Read Reviews (9)

Read Reviews (3)

reputation management

Read Reviews (4)

Read Reviews (0)

performance management

Read Reviews (4)

Read Reviews (2)

workflow management

Read Reviews (4)

Read Reviews (39)

relationship management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

loyalty management

Read Reviews (1)

Read Reviews (15)

knowledge management

Read Reviews (1)

Read Reviews (4)

sales document management

Read Reviews (0)

Read Reviews (19)

contact list management

Read Reviews (0)

Read Reviews (17)

training & onboarding

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Launch new products

  • Enter new markets internationally or locally

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • Improve stakeholder relations

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting