mHelpDesk and Kickserv, An In-Depth Comparison 2024

Comparison Summary

mHelpDesk: mHelpDesk Field Service Management Software offers scheduling, dispatch, billing, inventory management, and payment processing. Various field service operations are streamlined efficiently.

Kickserv: Kickserv field service management software manages jobs, customers, communication, and payments for home service businesses. Efficient organization and streamlined operations are provided.

mHelpDesk and Kickserv: Customer Satisfaction Data

Most deployed common Use Cases for mHelpDesk and Kickserv

How does mHelpDesk and Kickserv address your Helpdesk Management Challenges?

Mhelpdesk and Kickserv both provide help desk services and support for their software. Mhelpdesk focuses on managing inventory, clientele, and invoicing, while Kickserv emphasizes complete job management, including scheduling, estimates, and customer communication. Mhelpdesk offers support through phone, chat, and email, while Kickserv primarily provides support through a help desk and chat. Both tools have limitations in customer support responsiveness.

"...It does work great for the IT team who use it as the basic helpdesk ticketing system...." Peer review by Brianne Stevenson

"...They are always helpful when we call, theres just a few things we talk about that..." Peer review by Amanda D., Director of Opperations

What solutions does mHelpDesk and Kickserv provide for Sales Document Management?

Both tools, Mhelpdesk and Kickserv, help manage sales documents, including quotes, invoices, and scheduling. Mhelpdesk excels in automating processes and offering features like recurring contracts and digital signatures. Kickserv, on the other hand, focuses on job management, offering mobile access and integration with QuickBooks. A limitation of Kickserv is the lack of secure contract management, which could be a concern for some users.

"...but when I got my first monthly bill it was significantly more than the quote I received...." Peer review by Verified Reviewer, Construction

"...(great feature for a mobile business or a business who has customers who would like to think on repairing or purchasing new) Great features, awesome customer service, great price point, customer portal, great user interface, easy to use and understand, Quickbooks integrates seamlessly, live signature capture, also you can email an estimate over and the customer/client can view the estimate and sign online...." Peer review by Nicholas Shearer, Consumer Services

What benefits does mHelpDesk and Kickserv offer for Contact List Management?

Mhelpdesk and Kickserv both help businesses manage customer contact information. Mhelpdesk offers features for automating customer contact, while Kickserv emphasizes communication through email reminders. Mhelpdesk allows for managing multiple contact details for jobs, but suffers from frequent data deletion issues. Kickserv provides detailed customer history and easy access to balances, but lacks a feature for duplicating contact information.

"...It makes it easy to contact my customers, book an appointment, do and estimate and then schedule the work...." Peer review by Mark H., Dealer / Owner, Construction

"...I think Kickserv would have done great at client contact details, but not the project side of things...." Peer review by Vince K, President, Marketing and Advertising

How can mHelpDesk and Kickserv enhance your Engagement Management process?

Mhelpdesk and Kickserv both emphasize customer engagement and follow-up. Mhelpdesk focuses on providing tools for managing customer interactions, appointments, and follow-up reminders. Kickserv emphasizes customer support and the ability to track customer interactions, send estimates, and schedule follow-up tasks. Mhelpdesk offers customizable features, while Kickserv focuses on ease of use and implementation. Both have limitations; Mhelpdesk's customization is limited by software engineering, while Kickserv lacks some in-depth tools.

"...Love the ability to be able to email our customers a followup email once the job is complete. ...." Peer review by Tim B., VP Sales & Service, Management Consulting

"...I needed detailed reports of the follow-up of my potential clients for the most accurate decision making, this is why we chose kickserv and it has fulfilled our expectations...." Peer review by Elizabeth D, Chief Research Officer, Automotive

What makes mHelpDesk and Kickserv ideal for Workflow Management?

Mhelpdesk and Kickserv both aim to improve workflow management. Mhelpdesk brings all workflows into one platform, making tasks quicker and easier. Kickserv offers a custom interface for tracking various aspects of workflow and managing invoices. However, Mhelpdesk has limitations in inventory management, while Kickserv lacks Canadian tax functionality.

"...All issues were promptly addressed and we were left to focus on what improvements in our workflow mHelpDesk will be able to provide us...." Peer review by Asaf Bochman

"...We love the simplicity of it, the work flow is really easy with the unschedule, scheduled, in progress, etc tabs...." Peer review by Jessica S., Operations, Construction